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Shelby County’s Community Services Agency (CSA) distributes funds for utility assistance. CSA provides emergency and non-emergency assistance. Customers who have already applied for utility assistance between October 1, 2017-2020 are able to apply online (  if in the CSA database. First time or returning customers who applied before October 1, 2017, cannot apply online at this time and should apply by mail or email. Customers who are currently disconnected or pending disconnection should print and complete the application and place it in the drobox along with all supporting documentation for the fastest response. The utility application drop box is at 3772 South Hickory Ridge Mall, #516 Memphis, TN 38115.

The Metropolitan Inter-Faith Association (MIFA) provides one-time, emergency utility assistance through MLGW’s Plus-1 and Memphis Emergency Assistance programs. Applicants must live in Shelby County and may be eligible for assistance every two years after proving a crisis occurred within the last 90 days. Eligibility is not based on income, but preference is given to those off work for medical reasons.  Applicants must provide proof that they can cover the remainder of the bill.  Apply

City of Memphis
provides $1 million and partners with MLGW, MIFA and the Department of Human Services to provide a low-cost, efficient approach to screen and identify eligible participants for the City’s Utility Assistance Program. Applicants are screened by the Department of Human Services or MIFA and may be eligible for up to $500 in assistance. Applicants need to provide their Disconnect Notice to the Department of Human Service via the office drop box, mail, or online if the customer has created an online account for their case.

 The Society of St. Vincent de Paul offers utility assistance to residents of Memphis when funding is available. Contact the society at 722-4703 or 274-2137.

The Millington Crisis Center Ministry offers emergency utility assistance when funding is available. Contact them at 872-4357. 

The Navy – Marine Corps Relief Society – NSA – Mid-South Base – Emergency Financial Assistance provides utility and other assistance for active duty and retired military personnel, their widows and spouses with power of attorney. (Services are also provided for: Army Emergency Relief, Air Force Aid Society and Coast Guard Mutual Assistance.) Call 874-7350 or visit for information. 

The Sickle Cell Foundation of Tennessee offers utility assistance (up to $100) for sickle cell patients. Note: funds are available for sickle cell patients, persons with the trait only are not eligible for assistance. Call 552-4267 for help.

COVID-19 Utility Assistance

Applications for CARES Act funding through the Memphis City Council Emergency Relief Program (CERP) for rent, mortgage, and utility assistance are available online only at Applicants must be a Memphis resident who has experienced a layoff, reduction in hours, or workplace restriction or closure due to COVID-19.  Households may be eligible for both rent/mortgage and utility assistance. All funds must be spent by December 31.

Frayser Community Development Corporation, funded by the TN CARES Act, is providing Rent/Mortgage/Utility assistance for individuals and families in the Frayser community who are experiencing a financial crisis directly due to the COVID-19 pandemic.  Must be a resident of Frayser with a 38127 zip code needing assistance directly related to a COVID-19 related crisis. Income guidelines apply.  For more information visit

COVID-19 Financial Assistance

 “Welcome to Memphis” provides financial assistance to hourly workers in the hospitality industry who have been terminated or furloughed due to COVID-19.  Eligible applicants are hourly employees and work at the following businesses: hotels, restaurants and bars, tourist attractions, convention services and tour operations.  Applicants must live within the Memphis City limits and are eligible for one-time $300 grant. To apply   or (901)543-5327.

Arts Memphis is providing financial assistance to local artists impacted by the COVID-19 pandemic. As much as $1,000 is available for individuals. Applications will be accepted until funds are depleted. Visit  for information and to apply.