MLGW Utility Assistance Programs

Plus-1 | Gift Of Comfort | Share the Pennies | On Track | PowerPay
AutoPay | Budget Billing | Winter Moratorium | EnergySmart Memphis
 

Special Assistance Programs brochure

Extended Payment Plan:
In certain instances, MLGW may establish a repayment plan of a past due balance in addition to the regular utility bill.

PowerPay:
PowerPay is a program that does not require a deposit, reconnection fees, or late fees. Rather than receiving a monthly bill, customers maintain their account balances by making smaller payments as needed. PowerPay also lets you pay off an existing past-due balance over time. New and existing customers are welcome to apply (must have a smart meter). For more information, go to mlgw.com/powerpay.

Net Due Date Program:
If you are retired or on a fixed income and receive only one check at the beginning of each month, you may qualify for this plan. You may request that the net due date on your bill be delayed until after you have received your check.

Holiday Bill Break:
MLGW will defer cutoffs for nonpayment for all residential customers between December 15th and January 14th annually. Customers must have an unpaid balance of $399 or less. This new program will allow customers to have extra cash during the holidays while protecting them from getting into serious debt.

Third Party Notification:
You may designate a third party for us to notify in the event of a pending service cutoff due to non-payment or insufficient payments. The third party will not be responsible for paying your bill, but will act as an additional communication link. Call (901) 544-6549 for more information.

• Third Party Notification application
   

Shelby County Community Services Agency (CSA/LIHEAP)

Now until further notice - CSA and MLGW ARE PARTNERING TO SERVE YOUR UTILITY NEEDS.  

The Downtown Community Office, 245 S. Main Street, will temporarily process federal Low-Income Home Energy Assistance Program (LIHEAP) applications only.

In partnership with the Shelby County Community Services Agency, this move increases the resources available to help more than 18,000 eligible residents navigate the increasingly difficult application process to receive LIHEAP assistance. The county has been granted $9.4 million in utility assistance this program year; the Downtown Community Office is expected to process applications at least until August.

The Downtown Community Office new business hours moving forward are 9 a.m. to 4:30 p.m. LIHEAP appointments are available through the QLess appointment system: mlgw.com/QLess. Walk-ins are only for seniors, the disabled and those in crisis.

View required documents list to apply for assistance.

Referrals and Information

• 2-1-1 – Call 2-1-1 for social service referrals, including housing, medical and utility assistance.
   
• 901 Help: Memphis Home Empowerment Loan Program - Information - Flyer
   
• United Way of the Mid-South – Call UW’s Driving the Dream Call Center for resource referrals, including housing, medical and utility assistance. Contact United Way at (844) 444-4211

*MLGW provides this community assistance listing as a service to its customers. Funding is subject to availability and eligibility requirements may change.