
Smart Talk: Smart Meters will Reduce Fees and Costs
MLGW's vision is to be the best utility for our customers. As a publicly-owned utility, we aim to be the “best” by providing a quality product at the lowest cost for our ratepayers. In a recent annual survey of 50 utilities in cities across the nation, MLGW customers had the lowest combined residential bill for electricity, natural gas, water and wastewater than any other utility.
Now, and in the future, our focus will be on keeping rates and costs as low as possible. The deployment of smart meters will not change our commitment. In fact, smart meters will help keep costs low for everyone. Here’s how:
- Virtually eliminating utility diversion (theft). With 11,000 cases of diversion annually, this costs MLGW millions in uncollected revenue.
- Minimizing transmission and distribution system losses. The fraction of energy lost accounts for T &D losses. Data generated from smart meters can help us optimize our system and potentially save $5 million annually.
- Reduction in transportation and labor costs associated with monthly customer meter reads.
- Decreased fees. Connection and reconnection fees will be lower—in some cases by more than 50 percent—because of automation.
- Automating outage reporting. The Division will save approximately $250K on after-hour, third-party outage notification.
Unlike for-profit utilities where any cost-savings may be paid in dividends to shareholders, at MLGW cost-savings are returned directly to customers—and that’s more disposable income for households in Memphis and Shelby County.
- Customer Benefits
- Cybersecurity
- Economic Impact
- Customer Benefits
- 99% Reliable
- Operational Benefits
- Employee Safety
- Energy Conservation
- Economic Impact
- What do MLGW's customers want?
- Smart Talk Profile: Olive Branch, Miss.
- MLGW Presentation from June 6 Town Hall Meeting
- Lifespan of electric meters
- Helping our most vulnerable customers
- Smart Talk Profile: Bolivar, TN
- Smart Talk Profile: North Georgia Electric
- Smart Talk Profile: Gibson County, TN
- Opening an honest, objective dialogue about smart meters
- Serving Customers
- Smart Talk Profile: Volunteer Energy Cooperative
- Smart Talk: East Memphis homeowner uses smart meter data to save
- MLGW President and CEO Jerry Collins Jr.
- Learning from the Best
- Pre Pay
- Smart Talk Profile: DC Water
- Smart Talk: Moving from analog to digital
- Smart Talk: What do MLGW’s Customers Want