We want to hear your positive and negative feedback so we can be the best utility for our customers.

• Please select the GENERAL FEEDBACK option in the "Purpose" field below to tell us how we are doing in serving you.
• Please select the BILLING FEEDBACK option in the "Purpose" field below for billing-related questions only.

If your billing inquiry requires an answer within 3 business days, please do not use this form. Call MLGW Customer Care Billing & Payment at (901) 544-6549.

Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Call on MLGW - Contact Card .