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Billing Contact Form
 

If your billing inquiry requires an answer within 3 business days, please do not use the Contact Us form below. Instead, call MLGW Customer Care Billing & Payment at (901) 544-6549.

Please do not use this form for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Call on MLGW - Contact Card .
 
Contact Us
Fields marked with an asterisk (*) are required.
*First Name
*Last Name
*Address
Zip Code
Phone
Email
Account #
Comments
Residential
Account, Billing, Payment Arrangements
(901) 544-6549

Start/Stop/Transfer, Trouble/Maintenance
(901) 544-6549

Hearing-Impaired Customers
1-800-528-HEAR (4303) TTY
1-800-0298 Tennessee Relay

MLGW Live Web Chat
 
Commercial/Builders
New construction, report problems
(901) 528-4270

Email:
crc@mlgw.org
 
Quick Links
Report an Outage
(901) 544-6500

Report a Street Light Outage

Billing
Locations (click on location for map)
Main Office
245 South Main Street
South Community Office
2935 Lamar Avenue
Whitehaven Community Office
1111 East Shelby Drive