Web Chat should only be used for Account, Billing and Payment Issues and Services.

Please do not use web chat for emergency, outage and trouble reporting.

Emergencies (Life-Threatening Situations or Potential Property Damage): (901) 528-4465

MLGW handles emergency, outage and trouble calls 24x7x365 via telephone.

Web Chat Availability: Monday - Friday (10:00 a.m. - 5:00 p.m.)




Electrical Outages: (901) 544-6500

Service Requests: (901) 820-7878 

Stop, Start, Transfer Service: (901) 820-7878 or use the online form

Street Light Outages: (901) 820-7878 or use the online form