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Web Chat should only be used for Account, Billing and Payment Issues and Services.

Please do not use web chat for emergency, outage and trouble reporting.

Emergencies (Life-Threatening Situations or Potential Property Damage): (901) 528-4465

MLGW handles emergency, outage and trouble calls 24x7x365 via telephone.

Residential Web Chat Availability: Monday - Friday (8 a.m. - 5 p.m.)
Commercial Web Chat Availability: Monday - Friday (9 a.m. - 3 p.m.)




Electrical Outages: (901) 544-6500

Service Requests: (901) 544-6549

Stop, Start, Transfer Service: (901) 544-6549 or use the online form

Street Light Outages: (901) 544-6549 or use the online form