► Stop Service Request
     Click here to send a request for MLGW to Stop Service at your home.


   ► Transfer Service Request
     Click here to send a request for MLGW to Transfer Service to a new address.

• The utility shall require a minimum $150 deposit in cash, cashier's check, or money order from credit risk applicants.
   
• Applicants are required to present two of the following forms of identification, one of which must be a discernible picture identification:
          ⇒ Valid driver’s license, or Tennessee Drivers Certificate;
          ⇒ Official state ID card (issued by State as ID in place of driver’s license);
          ⇒ Federal identification card (passport and/or visa, alien registration card, military ID card);
          ⇒ Military discharge papers;
          ⇒ Voter's registration card;
          ⇒ Social security card;
          ⇒ Certified copy of the birth certificate;
          ⇒ IRS individual taxpayer identification number card;
          ⇒ Municipal, State or Federal employment ID;
          ⇒ Medicaid or Medicare identification cards;
          ⇒ State-issued hunting and fishing license;
          ⇒ State-issued gun permit or license;
          ⇒ EBT (Electronic Benefits Transfer Card).
          ⇒ Consular ID cards
          ⇒ Library Cards (proposed for 2013)
          ⇒ Employee identification cards (proposed for 2013)
   

• Deposits will be returned to customers via a credit to their utility bill after establishing a 24-month Good Pay record.

• MLGW does not pay interest on customer deposits.

• If your utilities have been disconnected because of non-payment of a past due bill, the past due balance must be paid in full before your services can be restored. Payments can be made to a cashier at any one of five MLGW community business offices during normal business hours.
   
• MLGW no longer guarantees same day reconnection service (regardless of the time payment is received). Upon receiving payment, services may not be restored until the next business day.
   

• If your services are disconnected, a $25 reconnection fee will be billed after services are restored. An additional deposit may also be required.