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MLGW urges customers to contact us and enter into a payment arrangement to avoid a disconnection of utility services. MLGW considers disconnecting utility service for non-payment as a last resort and would rather work out a satisfactory payment arrangement.

Customers in hardship situations may request an extension of their current bill’s due date, provided certain criteria are met and payment arrangements are maintained. Call the Customer Care Center, 544-MLGW (6549) or visit to sign up through My Account.