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General Feedback Form

Please do not use this form for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

If your billing inquiry requires an answer within 3 business days, please do not use the Contact Us form below. Instead, call MLGW Customer Care Billing & Payment at (901) 544-6549.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

Call on MLGW - Contact Card .
Contact Us
Fields marked with an asterisk (*) are required.
*First Name
*Last Name
Zip Code
Account #
Account, Billing, Payment Arrangements
(901) 544-6549

Start/Stop/Transfer, Trouble/Maintenance
(901) 544-6549

Hearing-Impaired Customers
1-800-528-HEAR (4303) TTY
1-800-0298 Tennessee Relay

MLGW Live Web Chat
New construction, report problems
(901) 528-4270

Quick Links
Report an Outage
(901) 544-6500

Report a Street Light Outage

Locations (click on location for map)
Main Office
245 South Main Street
South Community Office
2935 Lamar Avenue
Whitehaven Community Office
1111 East Shelby Drive