MLGW Power Hour

Stay in touch with Memphis, Light, Gas and Water by attending Power Hour community meetings. We would like to know what kinds of things are on your mind; please let us know by completing the Power Hour survey.

Memphis Light, Gas and Water invites customers to a Power Hour Community Meeting Wednesday, March 29, from 6 – 7 p.m. at the Benjamin L. Hooks Central Library, 3030 Poplar Avenue. Power Hour Community Meetings allow MLGW customers and utility leadership to speak face-to-face, answer questions and address concerns.

Community Offices, Fuel Cost Adjustments, and the Infrastructure Improvement Plan
In a Power Hour Community Meeting August 25, 2022 MLGW leadership shared information about the future of the utility's power supply. Leadership made its recommendation to the MLGW Board of Commissioners on September 1. MLGW President and CEO J.T. Young gave an update on the five-year infrastructure plan also. Watch the August meeting below. 



Outage Improvement Plans and the Future of the Power Supply 
Watch the May 19 Power Hour community meeting as Division leadership presented its five-year plan, the latest from the Outage Improvement Advisory Team, and customer service news. 

Storm Response and Infrastructure Improvements
Memphis Light, Gas and water hosted a virtual Power Hour community meeting Thursday, March 17, 2022. Division President and CEO J.T. Young discussed lessons learned from Winter Storm Landon and infrastructure improvements. Click below to watch. 


MLGW: Looking to the Future
MLGW hosted a virtual Power Hour Community Meeting October 21 and talked about the IRP, outage management and more. Click below to watch a recording of that meeting.

At a Power Hour Community Meeting in July MLGW leadership talked about upcoming changes in Customer Care and My Account. Some of those enhancements include: more Customer Care agents hired to respond to calls, doubling the capacity of MLGW Customer Care phone lines, and better outage and service order communication between MLGW and customers through My Account. 

Click below to watch a recording of that meeting. 



Power Hour News:

• Power Hour Info Sheet

• MLGW Pay Locations

• MLGW Special Assistance Programs Chart

• Power Hour Presentation - October 29, 2019

• Power Up Memphis TV - May 2019 - What is an Integrated Resource Plan? Why do we need one? MLGW President and CEO J.T. Young discusses the IRP on the latest "Power Up Memphis.