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MLGW engaged Baker Tilly to perform an operational and organizational review of our overall operations and structure. The study examined procedures, policies, processes, and asset and infrastructure investment plans to identify areas of improvement.  It looked at such key business units as:
  • Electric, Gas, and Water Engineering and Operations
  • Electric, Gas, and Water Construction and Maintenance
  • Customer Service - Field Services
  • Metering, Billing, and Credit
  • Community Offices
  • Customer Call Center
  • Corporate Communications and Economic Development
  • Internal Audit
  • Legal
  • Finance and Accounting
  • Information Technology
  • Procurement, Contracts, and Inventory
  • Transportation and Fleet
  • Facilities
  • Security
  • Safety
  • Human Resources, Training, and Insurance