Timothy Davis is Vice President of Customer Experience & Energy Services for MLGW. He is responsible for driving exceptional experiences for all customers and potential customers. Davis leads efforts to create customer-centric strategies and initiatives enhancing customer satisfaction throughout the company.
With 40 years in the utility industry, he brings a depth and breadth of diverse and progressively responsible experience in Customer Service, Field Operations, Public Affairs, Customer Care Centers, Community Outreach, Safety, Organizational Development, Demand-Side Management, Economic Development and Business Customer Account Management.
Prior to joining MLGW, Davis was Director of Customer Service-Field Operations for Austin Energy, responsible for Automated Metering Infrastructure and Meter-to-Cash initiatives for both Austin Energy and Austin Water. He held positions at San Antonio Water and Tucson Electric where he was responsible for all aspects of the Customer Experience, including Customer Engagement, Customer Programs, Sales, Energy Efficiency Programs, Customer Service Operations, Account Management, and Community Investment & Corporate Philanthropy.
Davis began his career as a meter reader with Southern California Edison, one of the nation’s largest electric utilities. He held a broad range of management positions that included service to 500,000 small to mid-sized businesses representing $2 billion in revenue and leveraging community and industry organizations delivering the largest energy efficiency portfolio in the nation. He was also responsible for Call Center Operations, which handled more than 13 million calls annually for 5 million customers over a 50,000 square mile territory.
Davis joined MLGW in 2022. He has earned a Bachelor of Science Degree in Business from the University of Redlands and a Master of Science Degree in Leadership & Management from the University of La Verne. Davis is also a graduate of the University of California’s Executive Management Program, along with executive programs at the University of Chicago and University of Southern California.
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