Timothy Davis is Vice President of Customer Experience & Energy Services for MLGW. With four decades of experience and a career rooted in service, transformation, and people-first initiatives, he is advancing MLGW’s mission to deliver a more customer-centric, technology-enabled, and community-connected experience for over 440,000 customers across Memphis and Shelby County. Davis is turning utility reform into a platform for economic empowerment, where access to reliable, affordable services becomes a launchpad for career pathways, business success, household stability, and community resilience.

His career began as a meter reader and progressed through leadership roles at major utilities including Southern California Edison, Tucson Electric Power, San Antonio Water and Austin Energy. Whether managing a $2 billion commercial portfolio, leading Economic Development, Automated Metering Infrastructure and Meter-to-Cash transformations, Organizational Change Management or overseeing Call Centers that fielded over 13 million calls annually, Davis has consistently delivered results grounded in inclusive leadership, empowering people through opportunity, operational excellence with public impact and advocating for the underserved.

Before joining MLGW in 2022, he served as Director of Field Operations for Austin Energy, leading enterprise-wide initiatives in electric and water services. He previously served as Senior Director of Customer Solutions and Business Development at Tucson Electric Power, responsible for customer engagement, energy efficiency, corporate giving, and economic development

Timothy’s leadership can be defined as purposeful, principled and people-first. His mission is to drive outcomes that are meaningful, measurable and memorable — delivering more than electricity, gas, and water — by enabling economic opportunity, workforce development, and long-term community resilience for the communities he serves.

Davis holds a Bachelor of Science in Business from the University of Redlands and a Master of Science from the University of La Verne. He is also a graduate of executive programs at Leadership Memphis, Tennessee Valley Public Power Academy, the University of California, University of Chicago, and University of Southern California.

• Annual Financial Disclosure