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News Releases for: 2020
MLGW Closed Good Friday
April 7, 2020
Memphis Light, Gas and Water Division offices will be closed Friday, April 10 in observance of Good Friday. Normal business operations resume Monday, April 13.   MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby Co
Effective immediately, Memphis Light, Gas and Water will waive late fees on any bills issued today and going forward until further notice. MLGW has a history of working with our customers when they need us most. That commitment continues during the current COVID-19 outbreak. Customers are enc
Repairs continue until April 10 Memphis Light, Gas and Water crews will continue repairs to a water leak in front of 3850 Poplar Avenue. This maintenance requires the closing of the westbound curb and middle lane on Poplar Avenue between East Galloway Drive and Redbird Lane until April 10. Wa
Memphis Light, Gas and Water Division offices will be closed Friday, April 3 in observance of Dr. Martin Luther King Jr. Memorial Day. Normal business operations resume Monday, April 6.   MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customer
NOTICE OF REGULAR MEETING of the MLGW Board of Commissioners  Wednesday, April 1, 2020 at 8:30 a.m. Board Meeting Agenda Public Notice Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating t
There’s no physical location for the meeting In the interest of health and safety, Memphis Light, Gas and Water will stream its Wednesday, April 1, 2020, 8:30 a.m. MLGW Board of Commissioners meeting exclusively online. The meeting will not be accessible at any physical location. Public
Drive-thru windows and drop boxes to remain open Memphis Light, Gas and Water is restricting access to its Community Offices on Monday, March 23 for the safety of customers and employees. Drive-thru windows and drop boxes will remain open for payments by cash, check, and money orders only. Custo
Repair work estimated to take 7-10 days Memphis Light, Gas and Water is repairing a water leak in front of 3850 Poplar Avenue. This maintenance requires the closing of the westbound curb and middle lane on Poplar Avenue between East Galloway Drive and Redbird Lane.  Water delivery t
Highlights include suspension of disconnections Memphis Light, Gas and Water has implemented its Pandemic Plan. To better serve our customers during this time of crisis, the plan includes the suspension of disconnections for all customers until further notice. During this time, while services
MLGW President and CEO J.T. Young will hold a press conference today at 3 p.m. in the lobby of the MLGW Administration Building, 220 S. Main.  During the press conference, the president will give an update on MLGW’s efforts to address the COVID-19 crisis affecting our community.  
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
In the interest of health and safety, Memphis Light, Gas and Water is encouraging the public to view the Wednesday, March 18 Board of Commissioners meeting online rather than attending the meeting in person. All board meetings are streamed live here: http://mlgw.iqm2.com/Citizens/Default.aspx.
Memphis Light, Gas and Water crews will begin work next week at two sites to improve MLGW’s natural gas system. Beginning March 9, gas main construction will start on Front Street from Beale Street to Pontotoc Avenue Downtown and on Central Avenue from Cooper Street to McLean Blvd. in Midtown
MLGW has begun a Shelby County-wide reorganization of customer meter reading routes and billing cycles. The purpose of the project is to allow MLGW to more effectively serve customers as meter reading routes are consolidated and streamlined. However, customers should check their billing due dates e
MLGW Board Meeting (March 4)
February 28, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
Memphis Light, Gas and Water Division proclaims this year’s Leap Day as Plus-1 Day. The extra day in 2020 is a great time to encourage customers to sign up for Plus-1 and communicate the impact of this program. Of the thousands of households who come to MIFA (Metropolitan Inter-Faith Assoc
A private screening of Just Mercy will benefit Plus-1, a 35-year partnership between MIFA and MLGW that provides utility assistance for eligible households through donations from the community. This special screening will be at the Malco Paradiso, 584 S. Mendenhall Road, on Tuesday February 25. The
MLGW’s Power Supply Advisory Team (PSAT) will meet for the last time this year on Thursday, February 27, from 10 a.m. to 2 p.m. at First Baptist Broad, 2835 Broad Avenue. During the meeting, PSAT members will provide their final input on the most effective and reliable power supply option.
My Account emails
February 21, 2020
MLGW's new My Account sends various emails from donotreply@mlgw.org. Some customers are not getting these emails. We are working to get them unblocked. In the meantime, we urge all My Account users to check their spam folders. #ServingYouIsWhatWeDo   MLGW is the largest three-service p
MLGW President and CEO J.T. Young will deliver the State of Memphis Light, Gas and Water Address during the February 19 Board of Commissioners meeting to be held at 8:30 a.m. in the MLGW Administration Building (220 S. Main Street). During the presentation, President Young will discuss the curre
Bill due dates
February 17, 2020
Memphis Light, Gas and Water wants to remind customers to check their billing due dates. Your billing due date may change as MLGW moves meter reading routes to become more efficient and to serve you better. 
MLGW Board Meeting (Feb. 19)
February 12, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
The Board of Commissioners for Memphis Light, Gas and Water honored employees Aaron Barbas and Dwight Alexander with the Division’s Hero Award on Wednesday morning. Each employee took lifesaving action in separate incidents. Friday, November 22, 2019, former Mechanic’s Helper, Aaron
Memphis Light, Gas and Water employees will participate in the following community events this month: February 5, 11:30 a.m. Energy Smart Workshop YMCA at Schilling Farms (1185 Schilling Blvd., E.) February 6, 1:30 p.m. Craigmont Middle School Honors Program 3455 Covington Pike President
MLGW Board Meeting (Feb. 5)
February 3, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
With abundant gas supplies and low gas prices, MLGW customers can expect low average winter heating bills this season.   For the current heating season, weather forecasters are predicting above normal winter temperatures. With a mild winter, based on current gas prices and average consumptio
Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make a payment to avoid their services being cut off.                            
My Account (web) and IVR (phone) payment access will not be available February 9 Memphis Light, Gas and Water is upgrading its popular online account management web portal, My Account, over the weekend of February 7-9 to give customers more convenient access and greater control. My Account an
The 3.0% increase in electric rates was approved during the City Council meeting last night.  The approval came with three amendments including a final presentation of internal cost savings to the Council in mid-May. After this final approval, MLGW may begin upgrading its infrastructure as
MLGW President and CEO, J.T. Young will hold a press conference immediately following  MLGW’s 8:30 a.m. Board Meeting. President Young will discuss recent budget approval and what customers can expect.    MLGW is the largest three-service public power utility in the nati
MLGW Board Meeting (Jan. 22)
January 21, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
Free space heaters and electric blankets available to qualified applicants Memphis Light, Gas and Water has added a second Power of Warmth event in conjunction with the Neighborhood Christian Centers to assist qualified low-income seniors and disabled residents of Shelby County. The MLGW program
MLGW’s Power Supply Advisory Team (PSAT) will meet for the first time this year on Thursday, January 23, from 10 a.m. to 2 p.m. at First Baptist Broad, 2835 Broad Avenue. The 21 member PSAT team includes government, business and community leaders. The meetings are open to the public (limit
Memphis Light, Gas and Water Division employees are participating in the MLK Days of Service 2020 by serving from 9 a.m. to noon, Friday, January 17, 2020 in the neighborhood surrounding the Dave Wells Community Center, 915 Chelsea Ave. Employee volunteers will work in groups. Some will go door-
WHAT:     Power of Warmth senior expo and giveaway              WHO:    Memphis Light, Gas and Water Division in collaboration with Neighborhood Christian Centers      WHEN:    Wednesday, Ja
Memphis Light, Gas and Water Division offices will be closed Monday, January 20 in observance of Martin Luther King Jr. Day. Normal business operations will resume Tuesday, January 21.   MLGW is the largest three-service public power utility in the nation, serving more than 429,000 cust
President’s Island repairs expected to be completed by midnight (January 13, 2020—1:30 p.m.) – All but approximately 80 customers of the 38,000 affected by Saturday morning’s storm have been restored. The majority of those customers are impacted by outages on President&rs
Ninety-six percent of customers restored after 30 hours   (January 12, 2020—10 a.m.) – More than 36,000 customers (96%) have been restored after high winds and lightning moved through Memphis and Shelby County early Saturday morning causing 38,000 to lose power. Crews will focus
Full restoration expected Monday at midnight   (January 11, 2020—5 p.m.) – More than 28,000 customers in Memphis and Shelby County have been restored after high winds and lightning moved through early Saturday morning causing 38,000 to lose power. Damage is widespread across t
Crews are assessing damage and making repairs to major circuits   (January 11, 2020—10:30 a.m.) – More than 38,000 customers in Memphis and Shelby County were impacted by outages as a result of high winds and lightning that moved through early Saturday morning. Damage is wide
Memphis Light, Gas and Water has been actively monitoring the weather and preparing for possible outages. MLGW has requested additional trouble shooters and standby personnel, including 30 tree trimming crews. The main threat is forecasted for late Friday night and Saturday morning as a line of pot
Memphis Light, Gas and Water Division, in partnership with Neighborhood Christian Centers, is hosting a Senior Services Expo Wednesday, January 15, 2020 from 9 a.m. – noon at Neighborhood Christian Centers, 785 Jackson Ave. Customers can get information about healthcare and prescription as
In an effort to better serve our customers and prevent them from being billed for 35 or more days of service, it is sometimes necessary for MLGW to read meters on Saturdays. This Saturday, January 11, 2020, MLGW will read customer meters.    MLGW is the largest three-service public po
MLGW Board Meeting (Jan. 8)
January 6, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
Memphis Light, Gas and Water employees will participate in the following community events this month: January 10, 17, 24, 31, 12 p.m. to 1 p.m. Feeding the Homeless MLGW Admin. Building to Court Square MLGW employees will walk down Main Street to Court Square and back handing out sandwiches t