News Releases
Part of Saffarans Ave. To Close for Construction April 21   April 15, 2014
Closure is between Lyceum Lane Alley and Third Street. Memphis Light, Gas and Water Division will begin work to repair a water main on Saffarans Ave. between Lyceum Lane Alley and Third Street, starting Monday, April 21. The project is expected to last until May 2. Due to the equipment n...
MLGW Board Meeting Schedule/Agenda for Thursday, April 17   April 14, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
Relaxed Payment Plan Helped 6,700 Customers   April 10, 2014
Memphis Light, Gas and Water Division helped 6,704 customers to manage their bills and avoid disconnection through its relaxed deferred payment plan (DEFB). In all, from the time that relaxed requirements were activated on January 27 to its conclusion on March 28, the total amount of DEFBs ...
MLGW Named in Top Ranking for Social Media   April 10, 2014
A new national survey of the top 50 utilities in the country published by Northeast Group, LLC has ranked MLGW as one of the top three utilities in the nation for its social media efforts. These utilities on average had 11,000 twitter followers and responded to customer comments within 28 minute...
Plus-1 Push Telethon   April 7, 2014
For the second year in a row, MLGW, MIFA and News Channel 3 are teaming up to help raise funds for Plus-1, a utility assistance program for individuals and families in financial crisis. Since being established in 1982, the assistance program has provided millions of dollars in assistance to fami...
MLGW Board Meeting Schedule/Agenda for Tuesday, April 8   April 3, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
North Community Office Closes Temporarily For Remodeling   April 2, 2014
Memphis Light, Gas and Water Division’s North (Summer) Community Office located at 2424 Summer Ave.  will close temporarily for remodeling, starting after the close of business on Thursday, April 3. The project is expected to last for 45 days. The South (Lamar) Community Office l...
Water Quality Report 2013   April 1, 2014
Memphis is home to many unique treasures, but perhaps one of the most vital and coveted is its magnificent drinking water. Few cities in the world can boast water that is as pure, refreshing and tasteful as that found in our own hometown. While most of the world's drinking water originates f...
Memphis Energized: March/April 2014   April 1, 2014
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to pro...
Relaxed Payment Plan Ends March 28: More than 6,400 customers helped   March 27, 2014
Memphis Light, Gas and Water Division will end its relaxed deferred payment plan (DEFB) on Friday, March 28. To date, 6,414 residential customers' services have not been disconnected since the relaxed requirements were activated on January 27; the total amount of DEFBs approved exceeds ...
MLGW Promotes Gas Safety Awareness March 28   March 26, 2014
Local Lowe’s Stores Team with MLGW for Awareness Campaign Friday Memphis Light, Gas and Water Division and Lowe’s Home Improvement Stores in Shelby County are teaming up to promote natural gas safety awareness on Friday, March 28 from 9 a.m. to 3 p.m. On MLGW’s Natural ...
Scam Alert   March 21, 2014
March 2014 To our Valued Commercial Customers, Recently, customers alerted MLGW to two types of scams targeting Memphis area businesses. One scam involves phone calls from scammers seeking to steal funds through false claims of pending MLGW cutoffs unless immediate payment wa...
MLGW's Whitehaven Community Office closes early Wednesday due to possible gas leak: All disconnects cancelled for Thursday   March 19, 2014
Late Wednesday afternoon, Memphis Light, Gas and Water closed its Whitehaven Community Office located at 1111 Shelby Drive around 4 p.m. after customers and employees smelled signs of a possible gas leak. Because of any inconvenience the building shutdown caused, MLGW will not disconnect ut...
MLGW Board Meeting Schedule/Agenda for Thursday, March 20   March 18, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
MLGW Completes Power Restoration to 60,000 Customers   March 8, 2014
Memphis Light, Gas and Water Division, with the help of mutual-aid crews, completed the restoration of all 60,000 customers who lost power in the aftermath of an ice storm that struck Sunday afternoon, March 2. Ninety-nine percent of all those affected had power by late Thursday night; the r...
MLGW Storm Restoration Video Update: Thursday, March 6, 2014   March 6, 2014
Memphis Light, Gas and Water Vice President of Engineering and Operations Alonzo Weaver gives an update on MLGW's restoration efforts to bring power back to thousands of utility customers that were effected by an ice storm on Sunday.   ...
MLGW Restoration Update: 4 p.m. Wednesday, March 5, 2014   March 5, 2014
As of 4 p.m., about 4,000 customers remain without power. MLGW employees will work into the night to restore services.   MLGW crews and mutual aid crews continue to work heavily in the northwest part of Shelby County (Frayser, Shelby Forest, Millington), where the storm’s damage w...
MLGW Restoration Update: 9 a.m. Wednesday, March 5, 2014   March 5, 2014
Less than 5,000 without power As of 9 a.m. Wednesday, less than 5,000 customers remain without power. MLGW employees will continue to work to restore services to customers without power following Sunday’s storm. More than 50 crews are currently in the field working to repair MLGW...
MLGW Restoration Update: 4 p.m., Tuesday, March 4, 2014   March 4, 2014
As of 4 p.m., about 8,500 customers remain without power. MLGW employees will continue to work tonight to restore services to customers without power following Sunday’s storm. Power has been restored to nearly 74,000 customers to this point and it will be several more days before power is ...
MLGW Restoration Update: March 4, 2014 (10 a.m.)   March 4, 2014
MLGW crews continue to work to restore power to customers. Since noon on Sunday, March 2, MLGW crews have restored power to more than 62,000 customers. Around 13,000 customers are still without electricity. MLGW crews will continue to work today to restore power. MLGW is estimating it may take s...
MLGW Crews Respond to Power Outages   March 3, 2014
MLGW crews began restoring power at noon on Sunday, March 2 to customers without power. Crews will continue to work into the night to restore power to customers. MLGW is estimating it may take several days to have power restored to all customers. Storm Restoration Updates: Currently, t...
MLGW Board Meeting Schedule/Agenda for Thursday, March 6   March 3, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
MLGW prepared for possible wintry weather   March 2, 2014
With the possibility of winter weather moving into the Memphis and Shelby County area later today, MLGW is preparing for the possibility of outages caused by the possible precipitation. At this time MLGW is staying in contact with the National Weather Service and closely monitoring the weath...
MLGW Contractor Meeting Canceled   March 2, 2014
MLGW’s Contractor Bid meeting scheduled for Monday, March 3 at 9 a.m. in MLGW’s Administration Building Auditorium has been canceled due to weather. This meeting will be rescheduled at a later time. MLGW is the largest three-service public power utility in the nation, serving mor...
Grizzlies’ Zach Randolph Scores Big With MLGW Customers in Need of Utility Assistance.   February 24, 2014
Memphis Grizzlies forward Zach Randolph is giving back to the community by covering utility payments for 100 families in need of utility assistance. Today, Randolph will host a ceremony with representatives from MIFA and MLGW to launch the newly-founded Zach Randolph Community Assistance Fun...
Lamar Office Closes Temporarily For Remodeling   February 18, 2014
Memphis Light, Gas and Water Division’s South (Lamar) Community Office, 2935 Lamar Avenue, will close temporarily for remodeling, starting after the close of business on February 19. The office will be closed for approximately 45 days. The Whitehaven Community Office, 1111 East Shelby ...
Relaxed Payment Plan Extended Until March 28: More than 2,800 customers helped.   February 18, 2014
Memphis Light, Gas and Water Division is extending its relaxed deferred payment plan (DEFB) until March 28. To date, 3,239 residential customers' services avoided being disconnected since the relaxed requirements were activated on January 27; the total amount of DEFBs approved exceeds $...
MLGW Board Meeting Schedule/Agenda for Thursday, February 20   February 18, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
MLGW Board Meeting Schedule/Agenda for Thursday, February 6   February 4, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
Winter Energy Conservation Tips   January 30, 2014
Memphis and Shelby County are in the midst of one of the coldest winters in years and MLGW wants to help you conserve. What are some of the easiest ways to stay warm and save? Following these these simple steps and start saving today.   Set your thermostat at 68° or lower when...
Relaxed Deferred Payment To Help With Higher Bills: New policy runs from January 27 to February 28.   January 27, 2014
Residential customers of Memphis Light, Gas and Water Division will likely have higher bills this winter because of colder temperatures and increased consumption. To help, MLGW is relaxing deferred payment plan (DEFB) requirements, starting Monday, January 27, until February 28. Starting Mon...
MLGW To Deliver 500 Energy Kits On MLK Day: Volunteers Will Go Door-To-Door   January 19, 2014
To “Be The Dream,” Memphis Light, Gas and Water Division volunteers will spread throughout the Soulsville community and hand out energy conservation kits in honor of Dr. Martin Luther King Jr. Volunteers will walk door-to-door in the Soulsville community, handing out kits, from 8...
MLGW's Text Alerts Program Helps Notify Customers on Upcoming Billing Items   January 17, 2014
Memphis Light, Gas and Water's Text Alerts program notifies customers of billing due dates and impending cut-offs via text messaging. Participants in the MLGW Text Alerts program will receive a notification approximately three business days prior to their billing due date and/or schedul...
MLGW Board Meeting Schedule/Agenda for Thursday, January 16   January 13, 2014
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:30 p.m., the first and third Thursday of each month (unless otherwise noted), at MLGW Administration Buildi...
MLGW Warns Customers About Scammers Posing as MLGW Approved Contractors   January 10, 2014
Memphis Light, Gas and Water received a report of three men posing as MLGW contractors in a scheme to prey on an elderly customer.  A 90-year-old man was approached at his home by three men wearing yellow traffic vests. The suspects told the homeowner they were there to check a water l...
Winter Safety Information Reminder   January 8, 2014
Portable Space Heaters Portable Electric Space Heaters are a great way to stay warm during those cold winter days. However, there are a few important safety guidelines that you should know when using them. Portable electric space heaters manufactured after 1991 include many new performan...
All Donations Given Out: 100 Space Heaters, 100 Electric Blankets Given to Qualified Applicants   January 7, 2014
MLGW and the Neighborhood Christian Center have given out all of the free space heaters and electric blankets in the Power of Warmth Program to qualified low-income seniors and physically challenged residents of Shelby County. All of the heaters and blankets were given out Tuesday, Jan. 7, 2014....
Special Reconnect Program   January 6, 2014
In response to extremely cold temperatures over the last few days, MLGW activated its Special Reconnect Program to allow customers who are without utility services due to non-payment to have their services reconnected. To help expedite services, MLGW opened its Community Offices on Saturday, Jan...
MLGW, Neighborhood Christian Center Team To Donate Space Heaters, Blankets   January 6, 2014
MLGW is teaming up with the Neighborhood Christian Center to assist qualified low-income seniors and physically challenged residents of Shelby County through the Power of Warmth Program. The program provides space heaters and electric blankets to eligible MLGW customers. The Neighborhood Chr...
MLGW Activates its Emergency Reconnect Program Today at 1 p.m.   January 4, 2014
Due to extreme cold temperatures, MLGW President & CEO Jerry Collins Jr. has activated MLGW's Special Reconnect program. Customers who are without utility services can pay $225 to have their services reconnected. The balance of the customers’ bills will be spread over six month...
Whitehaven Office Closes Temporarily For Remodeling   January 3, 2014
Memphis Light, Gas and Water Division’s Whitehaven Community Office,  1111 East Shelby Drive, will close temporarily for remodeling, starting January 6. The project is expected to last for 45 days. Customers can visit MLGW’s other Community offices: Main Office, 245 South M...