News Releases
MLGW Board Meeting Schedule/Agenda - Wednesday, September 2   August 31, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Memphis Energized Television September/October 2015   August 25, 2015
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is prou...
MLGW Board Meeting Schedule/Agenda - Wednesday, August 19   August 17, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Special Reconnect Program Ends Today: Normal Operations Resume on Wednesday   August 11, 2015
As cooler weather returns to the Mid-South and MLGW’s Special Reconnect program comes to an end, MLGW is glad to announce that more than 600 customers took advantage of this program. Extremely high temperatures beginning in early July also resulted in no MLGW customers being cut-off f...
MLGW Restores Power to Approximately 67,800 Customers   August 8, 2015
MLGW has restored services to approximately 67,800 customers affected by storms from Wednesday. About 50 customers remain without power. The utility expects to complete all of its restoration by Saturday midnight. In total, 67,842 customers lost power due to the storms. To report an emergen...
More than 66,000 Customers Restored Since Wednesday’s Storms   August 8, 2015
MLGW has restored services to more than 66,000 customers affected by storms earlier this week. Around 970 customers are still without services. In total, 67,842 customers lost power due to the storms. MLGW crews and 24 outside crews are working around the clock to restore services. The utili...
Approximately 63,000 Customers Restored Since Wednesday’s Storms   August 7, 2015
MLGW restoration efforts will continue into the evening as crews work to restore outages. Approximately 63,000 customers have been restored. In total, 67,842 customers lost power due to Wednesday’s set of storms. As of 6 p.m., 4,480 customers remain without power. Currently, 24 out...
Approximately 61,000 Customers Restored Since Wednesday’s Storms   August 7, 2015
MLGW restoration efforts continue this morning. In spite of the severe weather this morning, approximately 61,000 customers have been restored since the original set of storms on Wednesday.   In total, 67,842 customers lost power due to Wednesday’s set of storms. As of 10 a.m., 8,...
MLGW's 2015 Pilot Safety Inspection Program Launches August 10   August 6, 2015
MLGW's Pilot Safety Inspection program begins August 10 and will run through February 29, 2016. Customers can arrange an appointment beginning August 10, with the first available appointment date of September 1. Appointments scheduled between September 1 and September 30 are free. Appoin...
More than 55,000 Customers Restored Since Wednesday's Storms   August 6, 2015
MLGW restoration efforts will continue into the night following two waves of severe storms that moved through the Mid-South on Wednesday. As of 6:30 p.m., MLGW crews have restored service to more than 55,000 customers. In total, 67,842 customers lost power due to both waves of storms. Approx...
MLGW Restored 44,000 Customers As Restoration Continues   August 6, 2015
MLGW restoration efforts continue today after two waves of severe storms moved through the Mid-South a little after 4 p.m. and 11 p.m. Wednesday. As of 9 a.m., MLGW crews have restored service to 44,000 customers and counting.   In total, 67,842 customers lost power due to this storm, i...
More than 43,000 customers lose power due to Severe Thunderstorm   August 5, 2015
MLGW restoration efforts are well underway after a severe thunderstorm moved through the Mid-South a little after 4 p.m. Wednesday.  In total, 43,738 customers lost power due to this storm. MLGW is estimating that all outages caused by this storm will be restored by Saturday midnight. ...
MLGW Board Meeting Schedule/Agenda - Wednesday, August 5   August 3, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Continues Special Reconnect Program: Hundreds of Residential Customers Already Signed Up   July 28, 2015
With the heat index expected to remain over 100 degrees over the next few days, Memphis Light, Gas and Water Division is continuing its Special Reconnect Program for residential customers. Residential customers, who are currently without one or more utility services, can pay $250 plus a reconnec...
MLGW completes restoration of damages caused by Tuesday’s storm   July 17, 2015
MLGW completed its storm restoration efforts at 10:30 p.m. on Thursday. Service has been restored to all 28,000 customers who were without power initially due to Tuesday’s storm.   “I’m pleased to announce we have completed the restoration process of all the outages ca...
MLGW Continues Third Day of Restoration Efforts   July 16, 2015
(9 a.m.) — MLGW continues its restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to 27,500 of the 28,000 customers who were without power initially due to the storm. Approximately 1,100 customers are currently wi...
Storm Restoration Efforts Continue   July 15, 2015
(5:30 p.m.) - MLGW continues its restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to more than 24,000 of the 28,000 customers who were without power initially due to the storm. Approximately 3,500 customers are still with...
MLGW Continues Second Day of Restoration Efforts: Outside Crews to Assist   July 15, 2015
MLGW continues with its second day of restoration efforts after strong storms rolled through the Mid-South on Tuesday afternoon. The utility has restored service to nearly 21,000 of the 28,000 customers who were without power due to the storm. A little more than 7,000 customers are still without...
Flash storm with high winds hits Shelby County: MLGW Restoration efforts underway   July 14, 2015
MLGW restoration efforts are underway after a strong storm came through the Memphis metro and Shelby County area late this afternoon. At the height of the storm, 28,000 customers were without power. Many outages are due to fallen tree limbs on power lines, taking dow...
MLGW Activates Special Reconnect Program for Residential Customers   July 13, 2015
With the heat index expected to exceed 100 degrees over the next six days, Memphis Light, Gas and Water Division is activating its Special Reconnect Program for residential customers, starting Tuesday, July 14. Residential customers, who are currently without one or more utility services, can pa...
MLGW Board Meeting Schedule/Agenda - Wednesday, July 15   July 9, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Board Meeting Schedule/Agenda - Wednesday, July 1   June 29, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Opportunities on Tap at MLGW Procurement Fair   June 24, 2015
Memphis Light, Gas and Water Division invites local small businesses and minority- and women-owned enterprises to come and learn about business opportunities with the utility at the third annual MLGW Supplier Diversity Procurement Fair. Business owners will have an opportunity to meet one-on...
Memphis Energized Television June/July 2015   June 23, 2015
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to pro...
MLGW Receives National Recognition for Reliable Electric Operations   June 17, 2015
For the fifth time, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3 ®) recognition for providing customers with the highest degree of reliable and safe electric service. However, 2015 marks the first time ever tha...
Memphis leads among nation’s cities with lowest utility bills   June 15, 2015
For the third consecutive year since 2013, Memphis Light, Gas and Water topped the list for having the lowest winter residential bill among 30 metropolitan areas. The survey looked at what a typical home would use in terms of electricity, natural gas, water and wastewater services. MLGW pro...
MLGW Board Meeting Schedule/Agenda - Wednesday, June 17   June 17, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW's 2014 Annual Report   June 11, 2015
Memphis Light, Gas and Water is the nation's largest three-service municipal utility, serving nearly 421,000 customers. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas and water service.  ...
MLGW’s 2014 Water Quality Report Available Online   June 1, 2015
The Memphis Light, Gas and Water Division 2014 Water Quality Report is available online on MLGW’s website. Customers can view the 2014 Water Quality Report online at www.mlgw.com/waterquality. Customers can also request a paper copy of the report by calling 901-320-3950 or e-mailing co...
MLGW Board Meeting Schedule/Agenda - Wednesday, June 3   June 1, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Smart Talk: Economic Impact   June 1, 2015
More jobs. More utility savings. More discretionary spending. Those three dividends are closely interwoven as Memphis Light, Gas and Water seeks to start its investment in a $240 million smart meter project. More jobs and minority business participation Smart meters will have...
Smart Talk: Phase 1 Project Update   May 28, 2015
  MLGW began our Phase 1 rollout of smart meters in January of 2014. Our plan was to install electric, gas and water meters at about 24,000 households across Shelby County. We successfully completed the task in October of 2014; as well as completing the installation of the telecomm...
Smart Talk: Cybersecurity   May 20, 2015
Smart meters use secure wireless communications to send daily meter readings to MLGW, eliminating the need for employees to drive to every customer site and manually obtain meter readings each billing period. By adopting this smart meter technology, MLGW is virtually eliminating estimates, lower...
MLGW contractor hiring for the position of tree climbers   May 20, 2015
ABC Professional Tree Service, a MLGW contractor, is hiring for the position of tree climbers. The pay rate is $13.60 per hour No experience required ———————— ABC is contracted with MLGW to perform line clearance or tree trimmin...
Gas Construction Project to Impact Traffic   May 20, 2015
Gas projects to impact Stage and Altruria Roads, starting May 21 MLGW crews will be working a gas maintenance project at Stage and Altruria Roads starting Thursday, May 21 at 6 a.m. This will be on the west bound side of Stage Road. The work should be completed on Friday, May 22. MLGW is...
MLGW Board Meeting Schedule/Agenda - Wednesday, May 20   May 14, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Smart Talk: Smart Meters benefit all customers, especially those financially challenged   May 14, 2015
Smart meters bring operational cost savings to MLGW, which get passed on to our customers through lower fees, faster service and new options. For example:   · Smart water meters detect continuous water use, which is often a sign of a leak. More than 33% of homes that received s...
MLGW/Bluff City Host Alternative Fuel Rally May 18   May 11, 2015
With a rally that kicks off in the Bluff City and ends in Dollywood, Memphis is showcasing its newest public refueling station for compressed natural gas. A fleet of 20 trucks leaves Memphis the week of May 18 for a five city rally across Tennessee with stops in Trenton, Nashville and Athens...
Memphis Energized Television   April 30, 2015
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to pro...
2014 MLGW Water Quality Report   April 27, 2015
Memphis is home to many unique treasures, but perhaps one of the most vital and coveted is its magnificent drinking water. Few cities in the world can boast water that is as pure, refreshing and tasteful as that found in our own hometown. While most of the world's drinking water originates f...
MLGW Board Meeting Schedule/Agenda - Friday, May 1   April 27, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
TVA names MLGW “Top Performer” in energy savings   April 17, 2015
The Tennessee Valley Authority honored Memphis Light, Gas and Water this week for its Top Performer Award in energy efficiency goals. Laura Campbell with TVA lauded MLGW for saving “enough energy to power 3,000 homes a year. In addition, the incentive dollars that we were able to pay o...
MLGW Kicks Off “Play It Cool” Program   April 16, 2015
200 Window Air –Conditioning Units Available for Low-Income Seniors   Memphis Light, Gas and Water Division is donating 200 window air-conditioning units to qualified low-income seniors and disabled residents of Shelby County. Neighborhood Christian Center will host a screen...
MLGW’s spending with local, women and minority owned firms up three percent   April 16, 2015
For every dollar that Memphis Light, Gas and Water Division spends for supplies like paper to poles and services like janitorial, security and information technology, 23 cents goes to women owned, minority owned or locally owned small businesses. Those are the latest findings when MLGW anal...
MLGW’s Customer Satisfaction Score Soars   April 14, 2015
MLGW Posted Highest Year-Over-Year Increase in Latest J.D. Power survey. Memphis Light, Gas and Water Division posted its highest score ever, 672, in the latest wave of the 2015 J.D. Power & Associates Gas Utility Residential Customer Satisfaction Survey, its midpoint results show. ...
MLGW Board Meeting Schedule/Agenda - Wednesday, April 15   April 13, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Employee Named Youth Engineer of the Year   April 9, 2015
Memphis Light, Gas and Water Division employee Carol Dodge Whelchel was recently named the 2015 Youth Engineer of the Year by the Memphis Chapter of the Tennessee Society of Professional Engineers. Whelchel works in Natural Gas Distribution and Transmission Design at MLGW; she joined 4 1/2 y...
Memphis Energized: March 2015 Edition   April 1, 2015
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to pro...
MLGW Board Meeting Schedule/Agenda - Wednesday, April 1   March 31, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Call before digging saves time, trouble and costly repairs   March 18, 2015
Years ago early in his construction career, Joe L. Williams and another worker dug a hole while planting a 10-foot oak tree in a new Germantown subdivision. “We thought we were being careful but we cut into a gas line with a shovel,” Williams said. “It hissed like a snake. ...
MLGW Promotes Gas Safety Awareness March 27   March 20, 2015
Local Lowe's Stores Team with MLGW for Safety Awareness Campaign Memphis Light, Gas and Water and Lowe's Home Improvement Stores in Shelby County are teaming up to promote natural gas safety awareness and "Call 811 Before You Dig" on Friday, March 27, from 9 a.m. to 3 p.m. ...
MLGW Road Work Impacts Traffic on Ridgeway   March 18, 2015
Memphis Light, Gas and Water crews will reduce the northbound lanes of Ridgeway, near Interstate 385, to one lane for the remainder of today and Thursday as crews work to repair damage from a water main break that occurred this morning. Depending on the weather, road work is expected to be ...
MLGW Board Meeting Schedule/Agenda - Wednesday, March 18   March 11, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Working Service Order Backlog: Service Order Requests To Be Completed March 7.   March 6, 2015
Due to inclement weather, MLGW has a backlog of service orders to be completed. MLGW will be working requests for new service, transfer of service or disconnection of service Saturday, March 7, from 8 a.m. to 4 p.m. Customers who would like to reschedule or cancel their requests for ...
MLGW Community Offices Open at 10 a.m. Today (Friday, March 6)   March 6, 2015
All MLGW Community Offices will re-open at 10 a.m. today. MLGW Community Office locations are located at Main Office, 245 South Main Street; North Community Office. 2424 Summer Avenue; South Community Office, 2935 Lamar Avenue; Whitehaven Community Office, 1111 East Shelby Drive; and Mill...
MLGW Community Offices Closed Due To Icy Conditions   March 5, 2015
All MLGW Community Offices are closed today due to weather conditions. MLGW Community Office locations are: Main Office, 245 South Main Street North Community Office. 2424 Summer Avenue South Community Office, 2935 Lamar Avenue Whitehaven Community Office, 1111 East...
MLGW Prepared for Possible Icy Conditions   March 4, 2015
With the strong possibility of ice, sleet, and snow accumulation in the Memphis and Shelby County area starting this afternoon, MLGW is taking precautions to ensure that utility service will remain as reliable as possible. In the event of outages, crews are on hand to respond as quickly and safe...
MLGW Board Meeting Schedule/Agenda - Wednesday, March 4   February 26, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Winter Moratorium For Seniors Ends March 1   February 25, 2015
Participating customers are eligible for extended payment plans. Memphis Light, Gas and Water Division’s Winter Moratorium for seniors ends March 2. The moratorium provided elderly (60 years or older) and disabled customers with uninterrupted utility service during the coldest mo...
Cold weather safety tips for your home   February 18, 2015
Water Pipes: Water pipes can burst anytime temperatures are below freezing. A burst water pipe or water heater is considered to be an emergency situation and could pose a danger of flooding the building. Customers should open cabinet doors and turn water to a slow drip to preven...
With expected cold temperatures tonight, MLGW and TVA ask customers to conserve   February 18, 2015
Wednesday night could mark the coldest temperatures in Memphis and Shelby County in more than a year. While the Tennessee Valley Authority’s electric system remains stable, the peak demand will be high Wednesday night and into Thursday. MLGW is encouraging customers to take the follow...
MLGW Prepares for Possible Wintry Weather   February 15, 2015
With the strong possibility of winter weather moving into the Memphis and Shelby County area tonight, MLGW is taking precautions to ensure that utility service will remain as reliable as possible. In the event of outages, crews will be on hand to respond as quickly and safely as possible. MLGW i...
Storm Preparedness Info   February 15, 2015
When the winter chill sets in, most people are tempted to turn up the heat to stay warm. Since heating can account for up to 40 percent of your utility costs, that temptation can have a big impact on your wallet. MLGW has developed these Winter Watch brochures, videos and safety tips to help you...
MLGW Board Meeting Schedule/Agenda - Wednesday, February 18   February 18, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
Memphis Energized Television   February 5, 2015
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to pro...
MLGW’s Customer Satisfaction Score Soars   February 2, 2015
MLGW Posted Highest Year-Over-Year Increase in Latest J.D. Power survey. Memphis Light, Gas and Water Division posted the largest year-over-year score increase among midsized utilities in the midpoint of the 2015 J.D. Power & Associates Electric Utility Residential Customer Satisfaction ...
MLGW Board Meeting Schedule/Agenda - Wednesday, February 4   January 28, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
MLGW Holiday Bill Break Ends Today   January 15, 2015
MLGW's yearly Holiday Bill Break ends today. The Holiday Bill Break ensures that no residential customers are cut off from MLGW services from December 15 to January 14 if they have an unpaid balance of $399.99 or less (except in cases of diversion, safety hazards or default on special paymen...
MLGW Board Meeting Schedule/Agenda - Wednesday, January 21   January 13, 2015
Memphis Light, Gas and Water is governed by a five-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 1:00 p.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administration Build...
The Tennessee Valley Authority has issued a Power Supply Alert for MLGW Customers   January 7, 2015
A Power Supply Alert has been issued for all customers in the Tennessee Valley, which includes all MLGW customers. Due to an arctic cold front moving through our service area today with temperatures falling into the teens, TVA asks that all customers reduce any non-essential electricity use duri...
Winter Conservation Tips   January 7, 2015
Living comfortably during a Memphis winter can be challenging, but it does not have to be costly. What are some of the easiest ways to stay warm and save? If you are looking for some easy and free ways to save energy and money this winter, follow these steps:   Set your ...
MLGW Board of Commissioners Meeting Change   January 6, 2015
Board meets monthly on the first and third Wednesdays unless noted. Memphis Light, Gas and Water Division Board of Commissioners meetings will be held on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main. Last year, the pub...