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MLGW Workers Find Body at Substation Friday Night
December 31, 2011
(December 31, 2011) - The body of a 53-year-old man was found last night at about 9 p.m. at MLGW's electric substation at 1630 Menager. The man apparently came in contact with electrified equipment. The victim was not an MLGW employee and was not authorized to be on the premises. MLGW workers disco
MLGW, Neighborhood Christian Center Team
To Donate Space Heaters, Blankets:
150 Space Heaters, 150 Electric Blankets Available to Qualified Applicants
December 14, 2011
(December 14, 2011) - Just in time for Christmas, MLGW is teaming up with the Neighborhood Christian Center to assist qualified low-income seniors and disabled residents of Shelby County through the Power of Warmth Program.
The Neighborhood Christian Center will be accepting applications and sc
MLGW's Holiday Bill Break to Begin This Week:
No Residential Cutoffs for Unpaid Balances of $399.99 or Less from Dec. 15-Jan 15.
December 13, 2011
(December 12, 2011) — To aid customers during the coldest period of the year, MLGW's new Holiday Bill Break will begin on Dec. 15.
The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they have an unpaid balance of $399.99 or less. The Holi
Memphis Energized: November/December 2011 Edition
November 28, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
MLGW Offers New Holiday Bill Break: No Residential Cutoffs for Unpaid Balances of $399 or Less from Dec. 15 to Jan 15.
November 16, 2011
(November 16, 2011) — To aid customers during the coldest period of the year, Memphis Light, Gas and Water Division is offering a new program called the Holiday Bill Break.
The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they have an u
MLGW to Co-Host Community Outreach Forum for Green Power Switch
November 15, 2011
(November 15, 2011) - Memphis Light, Gas and Water (MLGW) is co-hosting a free community outreach forum Friday, November 18, 2011 at the MLGW auditorium from 8:30 to 3:00. The Tennessee Renewable Energy Economic Development Council (TREEDC) is the other co-host for the forum as part of an ongoing
November 15 Application Deadline for Winter Moratorium for Seniors
November 11, 2011
(November 11, 2011) - The deadline is approaching for customers to apply for MLGW's Winter Moratorium for Seniors.
As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratorium program has been in place for over two decades an
MLGW Hosts Business Seminar for Service Organizations
November 2, 2011
(November 2, 2011) — Memphis Light, Gas and Water will present its annual Business of Service Conference, on Friday, Nov. 11 from 9 a.m. to 2:30 p.m. at MLGW’s Joyce M. Blackmon Training and Development Center at 4949 Raleigh-LaGrange Road.
The Business of Service Conference is a hands-on,
Winter Moratorium
November 1, 2011
(November 1, 2011) - As winter approaches, MLGW wants to ensure uninterrupted service to its senior (60+) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the months of December, January and February.
Paying by Check at Non-MLGW Locations
October 6, 2011
(October 6, 2011) - MLGW uses third-party payment vendors in order to receive payments at non-MLGW locations. Some of these locations have traditionally accepted payment by check with no extra fee, while others are cash only and require a $2 payment (this fee goes to the third-party vendor and not
Live Streaming
October 6, 2011
(October 6, 2011) - Memphis Light, Gas and Water now provides LIVE streaming of the 3:00 p.m. Board of Commissioners' meetings, which are held the first and third Thursdays of each month. Meeting schedules and agendas of are posted on the home page of MLGW's website. Customers can visit mlgw.com or
MLGW Expands Call Center Hours for Weekdays, Saturdays
October 5, 2011
(October 5, 2011) – To better meet customer call volume, MLGW has expanded its weekday hours of operation from 7 a.m. to 9 p.m. Service advisors in MLGW’s Customer Care Center will also be available to take calls from 8 a.m. until 4 p.m. on Saturday, Oct. 8 and Saturday, Oct. 15. The expanded c
MLGW Updates Online Bid Notification Service
October 3, 2011
(October 3, 2011) - Memphis Light, Gas and Water's Online Bid Notification Service is designed to automatically notify registered users of competitive bids for materials, equipment, supplies and contracted services. Once registered, you will be notified via email on any solicitations for bids/propo
Memphis Energized: September/October 2011 Edition
September 26, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
MLGW Offers Relaxed Deferred Payment Plan Through September 30
September 16, 2011
MLGW Offers Relaxed Deferred Payment Plan Through September 30
With cooler temperatures arriving, Memphis Light, Gas and Water
Division is relaxing requirements on Deferred Payment Plans to offer
customers additional help with their utility bills. The relaxed
requirements will be in effect unti
Dana Jeanes Selected as Vice President, CFO and Secretary-Treasurer
September 16, 2011
Dana Jeanes Selected as Vice President, CFO and Secretary-Treasurer
At its Thursday, September 15 meeting, the MLGW Board of Commissioners
approved the selection of MLGW Controller Dana J. Jeanes as the new MLGW
Vice President, Chief Financial Officer & Secretary-Treasurer. In his
new position,
MLGW Gas Leak Surveyors: What you need to know
September 6, 2011
MLGW has received a number of inquiries from customers who have seen our gas leak surveyors working in their respective neighborhoods. Here’s what you need to know about MLGW employees in the field:
Gas Leak Surveyors are contracted through MLGW, wear fluorescent Chartreuse Traffic Vests and
Call for your Pilot Safety Inspection
September 5, 2011
MLGW's Pilot Safety Inspection program begins September 6 and will run through
February 29, 2012. If you're one of our many customers who take advantage of this
program, you can schedule an appointment now.
Appointments scheduled between September 6 and October 3 are free. Appointments
schedu
Energy Myths
August 31, 2011
Some of our energy experts answer some common questions...
If I turn my heat or air off or down while I'm gone, does it use more energy to heat it up or cool it down when I get home than it would if I left it running the whole day?
If you are going to be away for more than four hours, it is
Memphis Light, Gas and Water Assists Eastern United States in Hurricane Restoration Efforts
August 29, 2011
(August 29, 2011) - Memphis Light, Gas and Water is providing mutual aid assistance to Public Service Electric and Gas located in Secaucus, NJ. Four MLGW crews are being sent to assist with the hurricane restoration.
PSEG's latest hurricane updates: http://www.pseg.com/info/media/news.jsp
MLGW Resumes Normal Cutoff Operations, Expands Hours
August 15, 2011
With lower temperatures expected to continue this week, MLGW will return to normal business operations as it relates to cut-offs on Monday, August 15.
The forecasted lower temperatures mean that MLGW's heat-related moratorium, which suspends cutoffs when the heat index is forecast to be 100 or
MLGW Launches Web Chat Feature
August 8, 2011
MLGW has launched a Web Chat feature for residential customers on its website at www.mlgw.com. Web Chat, the latest interactive customer service option, is accessible via MLGW's homepage, starting today.
MLGW Web Chat has been in the pilot stage since January 2011 and more than 100,000 My Accou
Memphis Energized: July/August 2011 Edition
July 21, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
Recent Local Scam Involves Utility Assistance
July 18, 2011
Memphis, Tennessee (July 18, 2011) - MIFA officials recently learned of a scam involving a woman claiming to be a MIFA employee. Recently, she falsely told an MLGW customer in the Raleigh area that she was eligible for utility assistance.
The perpetrator deceptively informed the customer that
(July 14, 2011) – For the second consecutive year, Memphis Light, Gas and Water will offer a hot weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification pr
MLGW Honored With National Award for Reliable Electric Operations:
Awarded for the third time in six years
July 12, 2011
(July 12, 2011) — For the third time in six years, Memphis Light, Gas and Water has earned the American Public Power Association's (APPA) Reliable Public Power Provider (RP3 ®) recognition for providing consumers with the highest degree of reliable and safe electric service. A utility can qualif
Natural Gas Refund FAQ
July 6, 2011
(July 6, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW's natural gas customers. The average credit will be about $38 per residential customer and will be reflected in customers' gas charges.
The am
MEMPHIS, TN – Mayor A C Wharton, Jr., Memphis Light Gas & Water, and ECOtality, a leader in clean transportation and storage technologies, will provide an update on the status of The EV Project in Memphis at a media availability Wednesday, July 6, at 1:00 p.m. at the Peabody Hotel, 149 Union Aven
Summer Energy-Saving Tips
June 29, 2011
Living comfortably during a Memphis summer
can be challenging, but it does not have to be costly. What are some of the easiest
ways to stay cool and save?
Have a professional, reputable contractor clean and inspect your air conditioner.
This should be done every year, whether you have w
Utility Peers Rank MLGW as Social Media Leader
June 24, 2011
(June 24, 2011) - Utility professionals across the nation ranked Memphis Light, Gas and Water as one of the top social media leaders in the industry, according to a survey conducted by E Source, an independent research, advisory, and information service for utility related businesses.
According
(June 22, 2011) - With temperatures hovering in the triple digit range, Memphis Light, Gas and Water and the Neighborhood Christian Center are continuing to offer window unit air conditioners to qualifying seniors and disabled residents through MLGW's "Play It Cool" program.
Applications and scr
MLGW Begins Final Stages of Restoration
June 15, 2011
(June 15, 2011)- MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Monday afternoon’s storm, MLGW has restored power to about 48,100 of the 50,000 customers affected. MLGW crews have been working 24 hours a day, in 16-hour s
MLGW Restoration Update: 8:30 a.m. June 14
June 14, 2011
(June 14, 2011) - As of 8:30 a.m., MLGW crews have restored power to about 36,000 of about 50,000 customers affected by yesterday’s storm that brought damaging winds in excess of 70 MPH. The high winds caused a great deal of tree, line and pole damage across the county. MLGW crews will continue t
(June 13, 2011) - MLGW workers are responding to the strong storm that hit Shelby County this afternoon. About 40,000 customers are currently without power. Widespread outages have been reported across the county, with high winds causing heavy damage to trees and power lines.
Customers are remi
MLGW Restoration Update: 7:30 p.m. June 13
June 13, 2011
(June 13, 2011) - As of 7:30 p.m., MLGW crews have restored power to more than 24,000 of about 50,000 customers affected by today’s afternoon storm. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power. In addition, MLGW's Customer Care Center will be open
During the last couple of months, our community has been ravaged by severe weather
occurrences. In keeping with our longstanding tradition to provide our customers with reliable utility services, MLGW has worked tirelessly through each of the recent severe weather events to restore power and ensur
MLGW to Issue Gas Billing Credit in August
June 3, 2011
(June 3, 2011) — A recent adjustment to MLGW's Purchased Gas Adjustment (PGA) will result in credits that will be reflected on the August bills of MLGW’s natural gas customers. The adjustment is the result of a billing error that was recently discovered and reported by MLGW staff. The error dat
MLGW showcases water purity and quality in report
June 2, 2011
(June 2, 2011) - Memphis Light, Gas and Water recently began mailing its annual Water Quality Report to all of the utility's water customers. The report is the culmination of a year of laboratory tests revealing that Memphis water is well within Environmental Protection Agency (EPA) and Tennessee D
MLGW Work to Temporarily Close Lanes on Poplar Avenue between Goodlett and Redbird Lane
June 1, 2011
(June 1, 2011) - Water main repairs along Poplar Avenue will prompt Memphis Light, Gas and Water crews to temporarily reduce traffic to one eastbound lane and one westbound lane between Goodlett Street and Redbird Lane, beginning June 2. The work is expected to last approximately one week.
Altho
Memphis Energized: May/June 2011 Edition
May 27, 2011
Memphis Energized is a half-hour television program that features important news from Memphis Light, Gas and Water. Each edition of Memphis Energized features energy-saving information, vital safety tips, utility industry news and information on customer assistance programs. MLGW is proud to provid
(May 17, 2011) - With flood waters receding, some MLGW customers affected by the recent flooding may be preparing return to their homes to assess damage. MLGW is sharing information with these customers so that they are aware of the steps they need to take in order to get their utilities safely res
Portable Generator Safety Reminder
May 12, 2011
Never use a generator indoors or in an enclosed area such as a garage. Generators emit toxic carbon monoxide from the engine exhaust.
A generator should only be operated in a well-ventilated and dry area, away from air intakes to the home. It should be protected from direct exposure to rain an
(May 5, 2011) - MLGW's water system remains intact and safe despite the area flooding.
A small number of customers have reported discolored or rusty water today in the Uptown, Downtown and North Memphis areas, but this is not in relation to the flood. Rusty water sometimes occurs when there is
MLGW Flood Update: 4:30 p.m., May 3, 2011
May 3, 2011
(May 3, 2011) - Following is a summary of MLGW-related information regarding the current flooding in Shelby County:
Water
The MLGW water supply is safe and no issues are expected due to the flooding.
All of MLGW's water pumping stations are located above areas that are flooding or expected t
(May 2, 2011) - MLGW is advising customers who are forced to evacuate their homes due to flooding to close the gas valves on natural gas appliances to prevent water infiltration into their fuel lines.
Before evacuating, MLGW asks customers to turn off their gas service at the meter and then cl
MLGW Water System Safe Despite Area Flooding:
Water Pumping Stations Sit Above Flood Areas
May 2, 2011
(May 2, 2011) - MLGW's water system is not expected to be affected by the current flooding that is taking place across Shelby County. All of MLGW's water pumping stations are located above areas that are flooding or expected to flood.
While a few MLGW wells may be located in flood areas, MLGW w
Flood Warning
May 1, 2011
(May 1, 2011) - A flood warning has been issued by the Shelby County Office of Preparedness due to heavy rain causing the Mississippi, rivers and creeks to rise.
When or if MLGW customers are forced to evacuate their homes, they need to close the gas values on their natural gas appliances to pre
How to Shut off Utilities During Emergencies
May 1, 2011
(May 1, 2011) - Although you can rarely predict an emergency,
you can be prepared. Take a minute and think. What essentials would you need if a
natural disaster or crisis meant that you were without utilities for several days?
Only you know exactly what your family would need, but it's a
MLGW Begins Final Stages of Restoration
April 29, 2011
(April 29, 2011) - MLGW crews this morning are beginning the final stages of restoration following this week’s storms and high winds. Since Tuesday, MLGW has restored power to about 53,600 of the 55,600 customers affected. Most customers will be restored by this evening. A small number of individ
MLGW to promote Natural Gas Public Awareness Day April 29
April 28, 2011
(April 28, 2011) - Memphis Light, Gas and Water will have staff present at several libraries and MLGW Community Offices in Shelby County on Friday, April 29, to talk to customers and distribute information concerning natural gas safety, gas pipeline awareness and digging safety.
MLGW's Natural
MLGW Restoration Update April 28 8:30 am
April 28, 2011
(April 28, 2011)—MLGW crews have restored power to 48,600 customers since Tuesday's storms and yesterday's high winds caused outages to MLGW customers.
After yesterday's developments, the total number of outages since Tuesday now stands at 55,600 and crews will continue to work around the clock
MLGW Restoring Power After Tuesday Night Storm
April 27, 2011
(April 27, 2011 - 7:30 a.m.) - MLGW employees worked to restore power overnight to customers affected by storms that began Tuesday evening and continued into the morning hours. About 26,000 of 45,000 customers affected have been restored overnight.
An estimate on final restoration will be provi
April 27 MLGW Update: 8 p.m.
April 27, 2011
High winds this afternoon have caused new issues for MLGW workers
and raised the number of outages from about 8,000 to a current total of
25,000 customers.
Many of these outages resulted from damage to trees weakened by
this month's multiple storms.
As a result, MLGW now expects restorati
April 26 MLGW Update: 8 p.m.
April 26, 2011
(April 26, 2011 - 8:00 p.m.) - Tonight's first storm front has brought high winds, lightning and possible tornadoes that have caused about 24,000 outages. MLGW has received reports of downed poles, lines and trees in the aftermath of this storm.
MLGW first addresses safety issues such as downed
MLGW to Complete Storm Restoration Today
April 23, 2011
(April 23, 2011) - MLGW crews this morning are beginning the final stages of restoration following Tuesday night's storm. Since Tuesday, MLGW has restored power to about 63,150 of 64,000 customers affected by the April 19 storm, with remaining customers to be restored today. An additional 850 MLGW
MLGW Restoration Update: 8:30 a.m. April 22
April 22, 2011
(April 22, 2011) - As of 8:30 a.m., MLGW crews have restored power to more than 57,000 of the 64,000 customers affected by Tuesday's storm. With the pace of restoration moving at a very productive rate, MLGW now projects full restoration by Saturday evening to all customers affected by Tuesday's st
MLGW Restoration Update: 9 a.m. April 21
April 21, 2011
(April 21, 2011 - 9:00 a.m.) - As of 8:30 a.m., MLGW crews have restored power to more than 43,000 of the 64,000 customers affected by Tuesday's storm. MLGW crews made good progress overnight, despite a new round of inclement weather that brought lightning, wind and additional outages.
The area
MLGW Begins Restoration Following Tuesday Night Storm
April 20, 2011
(April 20, 2011 - 1:30 a.m.) - MLGW workers are responding to the strong storm that hit Shelby County and other parts of the Mid-South earlier this evening. About 54,000 customers are currently without power. Outages have been reported across the county, with heavier damages reported in the Raleigh
(April 20, 2011 - 8:30 a.m.) - MLGW crews continue to work this morning to restore power to customers affected by last night's storm. Power has been restored to about 20,000 of the 64,000 customers affected since the storm hit at about 10:45 p.m. last evening. MLGW crews will continue to work 24 ho
MLGW iPhone App now available on iTunes App Store
April 20, 2011
(April 20, 2011) - MLGW has created a new iPhone application that allows MLGW customers to access a variety of utility related information, including outage status and a new mobile-friendly outage map. The app is available for free download in the Apple iTunes app store at www.apple.com or through
MLGW Crews Continue Restoration Wednesday Afternoon
April 20, 2011
(April 20, 2011 - 4:30 p.m.) - MLGW crews have restored power to more than 36,000 of the 64,000 customers affected by the storm that hit Shelby County shortly before 11 p.m. last night. MLGW crews will continue to work 24 hours a day, in 16-hour shifts in order to restore power. In addition, MLGW's
MLGW, Neighborhood Christian Center Team
To Help Seniors "Play It Cool":
230 Window AC Units Donated to Low-Income Seniors
April 18, 2011
(April 18, 2011) - Seniors facing the unrelenting heat of summer can expect a little relief thanks to Memphis Light, Gas and Water's "Play It Cool" Program. As part of MLGW's community outreach efforts, 230 window air conditioning units will be available to qualified low-income seniors and disabled
MLGW Strengthens System Against Potential Earthquake Damage: New Video Series Highlights Preparation Efforts
April 13, 2011
(April 13, 2011) - The devastation brought on by the massive earthquake in Japan has increased both awareness and concern of earthquake preparedness across the globe. The subject is especially relevant to Shelby County residents, given the region's proximity to the New Madrid fault and the 200th an
EnergySmart Workshops 2011
April 12, 2011
Get EnergySmart at your library... "EnergySmart Workshops" is a series of two-hour workshops that will show you how to conserve energy and save money! All participants that attend the workshops will receive a free kit valued at $50! Call branch locations to reserve a space.
Upcoming Worksho
MLGW to Complete Storm Restoration Today
April 8, 2011
(April 8, 2011) - MLGW crews this morning are beginning the final stages of restoration following Monday's storm. Since Monday, MLGW has restored power to 70,000 of 71,000 customers, with remaining customers to be restored today. In terms of damage to MLGW's system, this storm ranks as the fifth st
MLGW Restoration Update: 8:30 a.m. Wednesday
April 6, 2011
(April 6, 2011) - Hundreds of MLGW employees continue to work diligently to restore power to customers without power following Monday's storm. As of 8:30 a.m., about 12,000 customers remain without power. MLGW still estimates that it will be Friday before the restoration is complete. Power h
MLGW Begins Day Two of Restoration Efforts: Full restoration still expected by end of day Friday
April 5, 2011
(April 5, 2011 - 8:30 a.m. update) - MLGW crews are now in their second day of around-the-clock work to restore power to customers affected by yesterday's storm. Power has been restored to more than 50,000 customers, and 20,000 customers remain without power. MLGW crews have continued to work 24 ho
Road closing information
April 5, 2011
From Wednesday, April 6 through Friday, April 8, MLGW construction will result in the closing of Lynnfield Rd. between Park and Quince to through traffic from 7:30 a.m. until 3:30 p.m. each day. This construction is unrelated to the current outage restoration efforts due to Monday's storm.
MLGW Restoration Update: 5 p.m. Tuesday
April 5, 2011
(April 5, 2011) - MLGW crews continued their around-the-clock efforts to restore power Tuesday. Bolstered by 17 out-of-town crews, workers cleared debris, trimmed trees and repaired lines, poles and other electric equipment damaged by Monday’s storm. About 17,000 customers remain without power. T
(April 4, 2011) - MLGW crews have begun the restoration process after storms this morning and afternoon knocked out power to more than 63,500 customers.
MLGW has received numerous reports of downed trees and power lines across Shelby County as a result of the high winds that accompanied the stor
(April 4, 2011 - 5pm update) - MLGW crews are already making progress in restoring power to customers affected by today's storm. Power has been restored to about 18,000 customers thus far, bringing the current total to 50,000 customers remaining without power. The storm's high winds caused numerous
MLGW crews continue to work this evening to restore power to customers affected by today's storm
April 4, 2011
As of Monday night at 8:30 p.m.
Currently, there are about 34,500 customers without power.
MLGW has restored power to more than 36,500 customers.
A total of 71,000 customers experienced outages as a result of the
storm, with a high point of 63,500 customers out at one time.
Downed tre
(March 28, 2011) - About 32 MLGW employees are visiting Memphis City School locations this week during its 5th annual "MLGW Goes to School" program.
MLGW Goes to School is a program developed to encourage Memphis City Schools' students to explore career opportunities in the utility/energy indus
MLGW President Receives U of M Engineering Award
March 16, 2011
(March 16, 2011) - MLGW President and CEO Jerry R. Collins Jr. was recently honored with the Herff Honor Award for Distinguished Service in Engineering by the University of Memphis Herff College of Engineering.
Collins, a U of M engineering alumnus, was presented with the award at the Herff Coll
MLGW Water Rates Among Nation's Lowest:
Memphis ranks second lowest in study of Top 50 largest cities
March 10, 2011
(March 10, 2011) - In a recent investigative report, CNN noted a study by Black & Veatch that showed Memphis water rates as the second lowest among the nation's 50 largest cities.
In the study, Black & Veatch, a global consulting company, studied monthly utility bills from homes using 15,000 gal
MLGW Restores Power Downtown
March 2, 2011
(March 2, 2011) - The area served by Substation 4 in the northern part of downtown has been restored following a power outage that was first reported last evening at about 6 p.m. Customers were restored around midnight after MLGW was able to reroute power, but experienced a second outage this morni
MLGW to Honor Zach Randolph at March 3 Board Meeting
March 2, 2011
MLGW will present Memphis Grizzlies All-Star forward Zach Randolph with a "Community Hero" award during the President's Briefing at 1:30 p.m. Thursday, March 3.
Randolph is being honored for his outstanding work in assisting local families with their utility bills. This year, for the second cons
February 25 Restoration Update
February 25, 2011
(February 25, 2011) - MLGW crews continue to restore power this morning to customers affected
by last night's storm front that caused damage across the Mid-South.
Straight line winds accompanying the storm caused significant damage in
Shelby County, particularly in the Millington and Raleigh-Fra
MLGW Grows In J.D. Power Satisfaction Survey:
Ranks among top five most improved utilities
February 17, 2011
(February 17, 2011) - For the third consecutive year, Memphis Light, Gas and Water Division showed improvement in the annual results of the J.D. Power & Associates Electric Utility Business Customer Satisfaction Study. In the 2011 study, MLGW's score improved 36 points from the prior year.
MLGW
TVA to Base Pricing Structure on Seasonal Periods:
Will Not Affect Overall Customer Bills
February 17, 2011
(Feb. 17, 2011) - TVA will change its retail base rate structure to reflect seasonal usage, starting with the April 2011 billing period. For MLGW residential customers, the change will have a minimal impact on overall customer bills.
The change will enable TVA to more accurately reflect fluctua
MLGW honored as 2010 Lifesaver of the Year
February 9, 2011
(February 9, 2011) - MLGW was recently honored by Lifeblood as its 2010 Lifesaver of the Year, which is presented to the organization that collects the most blood among all groups in the Memphis area. MLGW employees donated 763 units of blood in 2010, making it the top donor organization in the Mem
Customer Care Center Hours
January 28, 2011
Due to scheduled maintenance at MLGW's Customer Care Center, the utility's call center will not be staffed with additional service advisors on Saturday, Jan. 29.
MLGW will resume its temporary Saturday call center coverage from Feb. 5 until March 5, from 9 a.m. until 5 p.m. in order to assist c
(January 20, 2011) - To help accommodate customers needing assistance after the expiration of MLGW's annual moratorium on cut-offs on Jan. 14, MLGW's Customer Care Center is expanding its hours of operation to include Saturdays from 9 a.m. until 5 p.m. The Customer Care Center will be staffed each
(January 04, 2011) - Some MLGW customers could face cut-offs this week if they have not yet complied with federal Fair and Accurate Credit Transaction Act (FACTA) requirements that states new MLGW customers must provide proof of their identity within a 30-day period or risk having their services di
Memphis, TN 38103