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MLGW News Release
MLGW Offers New Holiday Bill Break: No Residential Cutoffs for Unpaid Balances of $399 or Less from Dec. 15 to Jan 15.
November 16, 2011
(November 16, 2011) — To aid customers during the coldest period of the year, Memphis Light, Gas and Water Division is offering a new program called the Holiday Bill Break.

The Holiday Bill Break ensures that no residential customers are cut off from December 15 to January 14 if they have an unpaid balance of $399.99 or less. Customers with balances of $400 or more will be subject to cut off during this time period.

The Holiday Bill Break replaces the previous Annual Moratorium, which prevented cutoffs regardless of the unpaid balance. However, customers typically came out of that moratorium with large balances, which had a negative affect on their ability to pay their bills moving forward.

This new program will allow customers to have extra cash during the holidays while protecting them from getting into serious debt.

The Holiday Bill Break is a separate program from the Winter Moratorium for Seniors as well as the cold weather-related moratorium. Both of these programs remain in effect.

For more information, go to or call 544-MLGW (6549).

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.