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MLGW News Release
 
MLGW Expands Call Center Hours for Weekdays, Saturdays
October 5, 2011
(October 5, 2011) – To better meet customer call volume, MLGW has expanded its weekday hours of operation from 7 a.m. to 9 p.m. Service advisors in MLGW’s Customer Care Center will also be available to take calls from 8 a.m. until 4 p.m. on Saturday, Oct. 8 and Saturday, Oct. 15. The expanded call center hours will be in effect until at least Oct. 21, when MLGW will reassess its hours of operation to determine if expanded hours are still necessary.

Alternative Options for Contacting MLGW
MLGW offers alternative options for customers, as well. Customers can request payment arrangements through MLGW’s automated phone system (901-544-6549) or online by visiting www.mlgw.com/payarrange. Payment arrangements can also be made via MLGW’s iPhone app, which is available for free at the iTunes store. Inquiries can also be directed through MLGW’s Web Chat function at www.mlgw.com as well as MLGW social media channels such as Twitter (www.twitter.com/mlgw) and Facebook (www.facebook.com/mlgw1). Customers should have their MLGW Account numbers available for faster assistance and access.

Reaching MLGW by Phone
Emergencies should be reported at 528-4465. This number should only be used for 911 types of emergencies involving utilities, such as gas leak, an odor of natural gas, downed or sparking electrical lines, burst inside or outside water lines or unsafe MLGWstreet barricades. Using the emergency line for non-emergency inquiries could potentially hamper the ability of MLGW representatives to respond to life-threatening situations of other customers.

  • To report electrical outages, call 544-6500.
  • To reach an MLGW Customer Service representative:
    -For billing, payment & reconnect issues, call 544-6549.
    -To start, stop or transfer service, report streetlight outages, schedule a pilot safety inspection, call 820-7878.

    Tips on using MLGW's Automated Phone System (544-6500 and 820-7878):

  • Listen closely to the menus. Listen to each menu option.
  • Press 9 to hear menu options again.
  • Select the menu option that most closely matches your need.
  • Almost every prompt in the IVR can transfer you to a live agent. Listen at the end of the menu for "Press 0 to speak to a customer service representative" after second or third time through the menu.

    MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.