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MLGW Board of Commissioners Meeting May 1
April 18, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW’s Downtown Community Office, 245 S. Main St., will be open from 8 a.m. to noon this Saturday, April 13, to assist customers who need help with their bills.
Appointments are highly encouraged but walk-ins will be accepted. Customers can go online (mlgw.com/appt) or use the QLESS app to
Memphians facing utility cutoff notices may qualify for up to a $700 credit on their MLGW utility bills. Mayor Paul Young and the Memphis City Council set aside $1 million for the program, now in its fifteenth year.
You will qualify if:
· Your household income does not exceed
MLGW Board of Commissioners Meeting April 17
April 3, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW postpones the remainder of 2045 workshops
April 3, 2024
MLGW leaders have been on a listening tour, learning what’s important to customers and what they want in the future from their local utility. However, after completing 10 workshops, MLGW will reschedule future community meetings based on input from customers.
Leaders will use feedback and
This morning, a brief but intense line of thunderstorms impacted much of the Midwest causing many power outages in Missouri, Tennessee, Kentucky, Indiana and Ohio. Memphis and Shelby County were also impacted by this storm system.
Lightning from the storm caused damage to an MLGW electric substa
MLGW closed in observance of MLK Memorial Day
March 28, 2024
Memphis Light, Gas and Water business offices will be closed on Thursday, April 4 in observance of Martin Luther King Jr. Memorial Day.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at
MLGW closed in observance of Good Friday
March 22, 2024
Memphis Light, Gas and Water business offices will be closed on Friday, March 29 in observance of Good Friday.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outage. Customers with at least four to seven days
Eight community workshops are scheduled
A workshop envisioning what will be important to utility users in 2045 has been rescheduled. The meeting originally set at Gaston Community Center for Tuesday, March 26 has been rescheduled to April 18.
MLGW continues to host future-focused communi
MLGW Board of Commissioners Meeting April 3
March 21, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Downtown businesses pitch in for March Madness
March 20, 2024
MLGW and other downtown-based businesses are answering Mayor Young’s call to make downtown Memphis shine during this weekend’s NCAA Tournament games. President Doug McGowen encouraged other leaders to join in the effort. “We’re looking forward to putting our best foot forwar
MLGW honors our Natural Gas Utility Workers on March 18
March 18, 2024
Today, Memphis Light, Gas and Water and other natural gas utilities are observing national Natural Gas Utility Workers’ Day.
It’s a day when communities such as Memphis and Shelby County offer recognition and gratitude to employees who work to provide natural gas service safely and r
Traffic will be affected by MLGW gas repair
March 6, 2024
The intersection of Summer Ave and Raleigh Lagrange will be closed temporarily while crews from Memphis Light, Gas and Water repair a gas main. This repair poses no threat to public safety performing maintenance on a gas main.
Crews will be working nightly from 10 p.m. to 6 a.m. beginn
MLGW Board of Commissioners Meeting March 20
March 6, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Board of Commissioners Meeting March 6
March 1, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW wants customers to help shape its future
February 27, 2024
Eleven community workshops are scheduled
MLGW wants to be ready for the future. MLGW will host at least 11 community workshops over the next few months. We’re asking customers to give us their input. What community challenges are we facing over the next 20 years? What should be MLGW’
Gas Odor in the Air Today and February 29
February 27, 2024
MLGW will perform routine maintenance today involving mercaptan near the intersection of North Germantown Parkway and Chimneyrock Blvd. Also, the same routine maintenance will be conducted near the intersection of Seward and Chulahoma roads on Thursday, February 29.
This routine work will last f
MLGW Board of Commissioners Meeting February 21
February 13, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Traffic will be affected by MLGW gas repair
February 7, 2024
Two lanes of Park Avenue at Getwell Road will be closed temporarily while crews from Memphis Light, Gas and Water repair a gas line. This repair poses no threat to public safety. Drivers will not be able to turn west onto Park Avenue from Getwell; traffic will be re-routed. Drivers should find an a
Ursula Madden Joins MLGW Leadership Team
February 7, 2024
During the MLGW Board of Commissioners meeting today, MLGW CEO Doug McGowen announced that Ursula Madden will serve as the next Vice President of Corporate Communications for MLGW.
“As we work to make MLGW more reliable, resilient, and ready for the future, it is critical that we build a t
Memphis Light, Gas and Water Division Issues Scam Alert
February 7, 2024
Memphis Light, Gas and Water (MLGW) urges customers to remain vigilant in safeguarding the security of their online account information. Protecting My Account passwords and maintaining up-to-date contact details are essential to thwart scams.
MLGW never solicits payments via prepaid debit cards
MLGW Board of Commissioners Meeting February 7
February 1, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW lifts precautionary boil water advisory
January 23, 2024
Memphis Light, Gas and Water is pleased to report that the precautionary boil water advisory issued on January 18, 2024, has been lifted and there are no restrictions remaining on the water supply. This action has been taken following consultation with the Tennessee Department of Environment and Co
MLGW levanta la orden de conservación
January 22, 2024
A partir de las 11 a.m., Memphis Light, Gas and Water levantó su orden de conservación de agua a medida que el servicio de agua y las presiones vuelve a la normalidad. Los clientes residenciales, comerciales e industriales ya no están obligados a limitar el uso del agua. La adv
MLGW lifts conservation order
January 22, 2024
Effective at 11 a.m., Memphis Light, Gas and Water is lifting its water conservation order as water service and pressures return to normal. Residential, commercial, and industrial customers are no longer required to limit water use. The precautionary boil water advisory is still in effect.
MLGW
All MLGW Community office locations are open January 22
January 21, 2024
All Memphis Light, Gas and Water community offices will be open on Monday, January 22.
MLGW will not be working any disconnect orders during extreme weather conditions
Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphi
La presión del agua está aumentando en todo el sistema de MLGW
January 21, 2024
El Servicio Meteorológico Nacional pronostica que hoy las temperaturas superarán el punto de congelación. Memphis Light, Gas and Water pide a los clientes que ya no dejen gotear el agua para ayudar a aumentar la presión del agua. Hacerlo ayudará a mantener 10 mill
Water pressure is increasing across MLGW’s system
January 21, 2024
Customers asked to stop dripping faucets today.
The National Weather Service forecasts temperatures will rise above freezing today. Memphis Light, Gas and Water asks customers to stop dripping water to help raise water pressure. Doing so will help keep 10 million gallons of water in the system.
MLGW encontrando y reparando fugas
January 20, 2024
Las cuadrillas de MLGW del sábado y domingo se están concentrando en encontrar y reparar las fugas que están causando baja presión y flujo bajo o nulo en algunas partes del área de servicio. A medida que las temperaturas superen el punto de congelación el
MLGW finding and fixing leaks
January 20, 2024
Estimate for full restoration cannot be given until more leaks are repaired
Saturday and Sunday MLGW crews are focusing on finding and fixing the leaks that are causing low pressure and low/no flow in some parts of the service area. As temperatures rise above freezing on Sunday, we anticipate ad
MLGW emite un aviso de precaución actualizado sobre hervir agua para todos los clientes de agua de MLGW
January 19, 2024
Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply f
(January 19, 2024 – 2 p.m.) Due to days of freezing weather Memphis Light, Gas and Water has experienced multiple line breaks which has resulted in a significant loss of pressure to the drinking water system in Memphis and Shelby County. As a precautionary measure, we are asking MLGW water cu
Some MLGW customers experiencing no water, or low water pressure
January 19, 2024
MLGW’s precautionary boil water advisory remains in effect for approximately 15% of customers. Water conservation efforts are also still in effect for customers not experiencing water outages. Some customers in the Memphis Light, Gas and Water service area do not have running water at this ti
All MLGW Community office locations are closed January 19
January 18, 2024
All Memphis Light, Gas and Water community offices will be closed on Friday, January 19 due to inclement weather.
All MLGW Community office locations have a payment drop box that customers can use to pay by check or money order. Customers can also use their MyAccount for account transitions.
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MLGW issues a precautionary boil water advisory
January 18, 2024
Memphis Light, Gas and Water has issued a precautionary boil water advisory for southeast and northwest parts of its service area. There are no reports of any impact on water quality, but per regulation, any time water pressure drops below 20 psi, a precautionary boil water advisory is required.
Burst pipes are causing low water pressure
January 18, 2024
In accordance with the MLGW Emergency Water Management plan (also known as the Drought Management Plan), customers are directed to avoid non-essential water use until further notice. Commercial and industrial customers who do not use water to produce goods or services should limit their use to 75%
MLGW addresses frozen pipes
January 17, 2024
Customers encouraged to call emergency line 528-4465
With the increase in temperatures, we are seeing an increase in customer leaks and broken water mains. Property owners of unoccupied property are asked to check their property for leaks, including irrigation systems. Customers are asked to shu
MLGW Downtown Community Office to Remain Open
January 18, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Thursday, January 18 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will
Statement from MLGW President Doug McGowen – January 17, 2024
January 17, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, have lifted the energy conservation alert. Thanks to all our customers who took action to conserve electricity. Together, we navigated the highest all-time peak demand the TVA system has seen.
MLGW electric, gas and
Memphis Light, Gas and Water y el suministrador de electricidad Tennessee Valley Authority, emitieron una alerta de conservación de energía el martes 16 de enero pidiendo a los clientes que reduzcan su uso de electricidad. La demanda del sistema eléctrico se acerca a su m&aacut
Statement from MLGW President Doug McGowen – January 16, 2024
January 16, 2024
Memphis Light, Gas and Water and electrical supplier Tennessee Valley Authority, issued an energy conservation alert Tuesday, January 16 asking customers to cut back on their electricity use. Demand on the electrical system is nearing an all-time high because of the cold temperatures.
Commercial
MLGW Downtown Community Office to Remain Open
January 16, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Wednesday, January 17 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open during normal hours from 8 a.m. to 7 p.m.
MLGW will not b
TVA and MLGW issue Energy Conservation Alert
January 16, 2024
Due to subfreezing temperatures throughout the southern United States and unusually high demand for electricity across the Tennessee Valley, TVA and MLGW have issued an “energy conservation alert” effective at 1 p.m. on Tuesday, January 16. Customers are asked to voluntarily reduce elec
MLGW Board Meeting Canceled
January 16, 2024
The Memphis Light, Gas and Water Board of Commissioners meeting scheduled for Wednesday, January 17 has been canceled due to inclement weather. The Pension Board and OPEB meetings are also canceled.
Memphis Light, Gas and Water is the largest three-service public power utility in the nat
MLGW Downtown Community Office to Open
January 15, 2024
Memphis Light, Gas and Water community offices, except for the downtown location (245 S. Main), will be closed on Tuesday, January 16 due to inclement weather. Office hours will be 8:30 a.m. to 4:30 p.m. The Call Center will remain open normal hours from 8 a.m. to 7 p.m.
MLGW will not be working
MLGW provides steps to protect pipes from freezing temperatures
January 11, 2024
Customers urged to take measures to prevent frozen pipes
Over the next week, we will experience a dynamic and hazardous weather pattern. Gusting wind and thunderstorms could cause power outages beginning Friday (January 12). Temperatures are expected to drop – and stay - below freezing fro
MLGW closed in observance of Dr. Martin Luther King Jr. Day
January 10, 2024
Memphis Light, Gas and Water business offices will be closed on Monday, January 15 in observance of Dr. Martin Luther King Jr. Day. MLGW staff and crews will be ready should winter weather cause outages, main breaks, or other emergencies.
Customers can use My Account on MLGW’s secure websi
MLGW Board of Commissioners Meeting January 17
January 9, 2024
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Applications open on January 23 for the MLGW/MIFA Share the Pennies Home Weatherization Program
January 9, 2024
Memphis Light, Gas and Water, in partnership with the Metropolitan Interfaith Association (MIFA), will begin accepting applications for the Share the Pennies Home Weatherization Program at 8 a.m. on Tuesday, January 23. MLGW customers can apply at MIFA.org/sharethepennies; those without internet ac
MLGW is prepared for severe weather
January 8, 2024
MLGW is prepared for severe weather expected this week including high winds, freezing temperatures, and possible snow. Crews are prepared to work around the clock if needed to deal with weather-related outages, including water main breaks (which can occur when temperatures drop).
MLGW prepares f
In preparation for the 2024 comprehensive lead service line survey, MLGW is updating water service line records. This update erroneously triggered the MLGW notification system to send letters to approximately 2,300 Memphis Light, Gas and Water customers about their water service lines. Some c
MLGW to read analog meters on Saturday, January 6
January 4, 2024
To better serve our customers without smart meters and protect them from being billed for 35 or more days of service, MLGW will read analog meters in cycle 6 on Saturday, January 6.
MLGW employees typically read analog meters once per month on a weekday; occasionally the utility reads meters on
2023 President's End of the Year Report
January 3, 2024
In a letter to MLGW Board of Commissioners and elected officials, President McGowen outlined progress made during his first full year.
Commissioners and elected leaders,
As 2023 ends and I complete my first full year at MLGW, I want to reflect on the successes and challenges of the pa
MLGW Day of Service on January 12
January 3, 2024
Memphis Light, Gas and Water Division will partner with the Tennessee Valley Authority and Promise Land Church of God in Christ for its annual Dr. Martin Luther King Jr. Day of Service on Friday, January 12, 2024.
Volunteers will deliver utility and energy conservation information in the communi
Memphis, TN 38103