Cold temperatures lead to higher energy consumption and higher bills.
 

Winter Storm Fern did not bring many outages, but Memphis did experience deeply cold and persistent temperatures for over 18 days. Our water crews worked around the clock addressing more than 120 water main breaks and more than 1,100 calls from residents and businesses with broken pipes. MLGW was proud to provide reliable utilities so our customers could stay warm and comfortable. However, the safety and comfort experienced in homes across the Mid-South will translate to higher usage and, consequently, higher bills.

Nationally, recent cold led to the third highest level of natural gas consumption ever. “We all used a lot more gas and a lot more electricity,” MLGW President and CEO, Doug McGowen told Memphis City Council members on Tuesday. He also added some words of caution. “I just want to let everybody know ahead of time, before the February bills come, there will be a little sticker shock.”

MLGW encourages customers to make payments or arrangements as disconnections resume. MLGW doesn't want any of its customers to lose services. Don't wait. Customers should take action now. Customers can check their balances in My Account. (Sign up in the MLGW app or on mlgw.com with 16-digit account number and access code on the bill.) Customers can also call (901) 544-6549 and make arrangements through MLGW’s automated system or with a Service Advisor.

Memphis Light, Gas and Water is the largest three-service public power utility in the nation, serving the residents of Memphis and Shelby County, Tennessee since 1939. MLGW consistently provides customers with rates that are amongst the lowest in the nation and stewards a water supply from artesian wells that is minimally treated. Actively engaged in promoting the prosperity of Memphis and Shelby County, MLGW supports the seven local chambers in its service area and makes doing business with local, minority- and women-owned business a priority. Deeply rooted in the community, its employees generously donate time and money in support of bettering the Greater Memphis area.