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Memphis Light, Gas and Water’s Winter Moratorium provides elderly (60+) and disabled customers uninterrupted utility service during the coldest months of the year (December 1–March 1), however customers are not relieved of their obligation to pay.

  • The elderly or disabled applicant must be the customer of record (name must appear on bill).
  • Participating customers who have balances on their accounts at the end of the program will be eligible for an extended payment plan for up to three months upon request.
  • Once customers have been approved for the Winter Moratorium, they are automatically re-enrolled each year if the past due balance is below the Minimum Threshold as of November 30 of each year.
  • In October, previous customers will receive a reminder letter to reduce balances by the end of November.

Simply download the Winter Moratorium application below, fill it out and mail to:

     Credit Operations
     Memphis Light, Gas and Water Division
     PO Box 430
     Memphis, TN 38101-0430

Applications are also available at the Aging Commission, Meritan, MIFA, MLGW Community Offices, or by calling 544-6549.

Note: Please remember to include proof of age (copy of driver's license, birth certificate or another legal form of ID) to send along with your application if you qualify because you are age 60 or over. If you are applying because of a handicap, please remember to send in the proper certification information along with your application.

Click here to download the Winter Moratorium brochure/application.