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News Releases for: 2010
(December 15, 2010) - With temperatures expected to remain well below freezing the next several days, MLGW is working to ensure customer safety by activating its Annual Moratorium today. MLGW will suspend residential customer cut-offs for nonpayment December 15-January 14 except in cases of theft,
As Memphians are experiencing below normal temperatures, MLGW wants to remind customers that if the WIND CHILL is predicted to be at or below 32 degree Fahrenheit during a 24-hour period, Memphis Light, Gas and Water Division does NOT execute cutoffs. MLGW wants to remind customers of the impor
Telephone service at the MLGW Customer Care Center (CCC) will be interrupted for two hours starting at 11 p.m. on Thursday, Dec 9. MLGW numbers 820-7878 and 544-MLGW (6549) will be down during this planned maintenance. The MLGW Interactive Voice Response (IVR) Unit will also be unavailable for s
Memphis Light, Gas and Water Division crews are continuing to work on the relocation of a 12-inch gas main that crosses Interstate 240 at Shady Grove to accommodate future Tennessee Department of Transportation road work. The work, which started on Monday, November 8, is expected to be completed
(November 19, 2010) - The MLGW Smart Grid Demonstration is underway this week as MLGW meter technicians have begun installing 1,000 electric smart meters for residential customers who volunteered to be participants in a three-year demonstration project. These Smart Grid pioneers will test the effec
(October 18, 2010) - Memphis Light, Gas and Water invites local elected and appointed public officials to a meeting to discuss the issue of natural gas safety in the Memphis and Shelby County community. The meeting will be held Tuesday, October 19 at MLGW's David F. Hansen Administration Building a
GreenUp Memphis
September 23, 2010
GreenUp Memphis is a new festival celebrating things you can do to make Memphis both more eco-friendly and a more attractive place to live. Live Music, Festival Food, Interesting Exhibits, Prizes & More; it's an event for folks who care about their home town and want to make a difference. Join Mayo
MLGW's Public Records Policy
September 21, 2010
MLGW has adjusted its public records policy in order to closer align with the State of Tennessee guidelines. Effective September 15, 2010, MLGW has reduced its fees for copying black and white documents and records from 50 cents per copy to 15 cents per copy (for 8 1/2 x 11 or 8 1/2 x 14 pages).
(September 15, 2010) - The City of Memphis and Memphis Light, Gas and Water Division are seeking contractors who want to qualify for participation in the Energy Efficiency and Conservation Block Grant program. The program is funded by American Recovery and Reinvestment Act funds pursuant to an agre
(September 7, 2010) - Memphis Light, Gas and Water Division has been identified as one of the top 10 performing utilities in the nation for economic development, according to Site Selection magazine. MLGW also made Site Selection's Top 10 list in 2000 and 2001. According to Site Selection, the
(August 19, 2010) - Memphis Light, Gas and Water Division customers can schedule appointments for pilot light-up inspections by calling 820-7878. The service is free to all customers prior to October 5 and after December 31. By calling 820-7878, customers can access the automated scheduling sys
(August 17, 2010) - Mayor A C Wharton and his suburban peers are advocating Greater Memphis as a proving ground for electric vehicles and charging stations. They believe the region can win out as one of 15 demonstration communities nationally for an electric vehicle initiative under consideratio
(August 10, 2010) - Recognizing that the recent weather-related moratoriums and high energy usage this summer could result in higher bills for MLGW customers, the utility is taking steps to assist customers by expanding bill payment options. From now until September 17, MLGW will lower the dollar l
August 3 Outage Update
August 3, 2010
(August 3, 2010) - As of 7:30 pm, about 3,900 MLGW customers remain without power following the afternoon thunderstorm that hit areas of south Memphis, including Parkway Village and Hickory Hill. The storm hit around 4:30 pm, primarily knocking out one circuit, five partial circuits and 19 overhead
July 23 Outage Update
July 23, 2010
(July 23, 2010) - About 3,600 MLGW customers were affected by a substation outage Friday night. The outage occurred at about 6:15 p.m. Customers within the borders of E.H. Crump Blvd., Union Ave., Danny Thomas Blvd., and Riverside Drive were affected. Power was restored to all customers at about 8:
(July 8, 2010) - Memphis Light, Gas and Water Division crews are repairing a broken 24-inch water main in the westbound lane of Raleigh LaGrange Road, on the east side of Summer Ave. Traffic flow will be impacted for at least two weeks. The water main repair work has already started and could ta
(June 24, 2010) - Memphis Light, Gas and Water announced today a new weather-related reconnection program for residential customers who are currently without electric, gas and/or water services due to non-payment or failure to complete MLGW's required identification procedures. These residential cu
MLGW employee Reginald Payne was fatally injured in a routine transmission maintenance accident today. The incident occurred near Ingram Micro and the BFI Landfill in Millington, off of Highway 51. Payne, 42, a Crew Leader, Lineman in Electric Distribution, had been employed at the Division sin
It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist: (a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more. (b) The forecast heat index will be 100 degrees F
(June 9, 2010) - Memphis Light, Gas and Water is issuing a challenge to its customers in an effort to improve nighttime safety. MLGW's Streetlight Challenge gives the utility one week to fix common streetlight outages or the utility will name the streetlight after the first person who reported the
(June 1, 2010) - Ongoing Memphis Light, Gas and Water construction work will affect two intersections at Poplar Avenue and Ridgeway roads on Wednesday, June 2. Crews will close a northbound turn lane on Ridgeway to Poplar as well as the westbound curb lane through the intersection on Po
(May 17, 2010) - Memphis Light, Gas and Water has begun mailing its annual Water Quality Report to residential water customers this week following National Drinking Water Week that occurred May 2-8. The report culminates a year of laboratory tests revealing that Memphis water is free of contaminant
(May 10, 2010) - FitchRatings has upgraded MLGW's electric bond rating for the second time in six months, giving it the highest possible AAA rating. The electric bond rating joins the water bond rating which also sits with an AAA rank. The new rankings from Fitch propels MLGW to a nearly u
(May 6, 2010) - Memphis Light, Gas and Water crews will begin construction work that affects two intersections along Poplar Avenue at Yates and at Ridgeway roads early Saturday morning, May 8. Crews will close an eastbound lane approaching the intersection of Poplar and Ridgeway. Barricades
(May 6, 2010) - Memphis Light, Gas and Water Division is seeking residential customers to volunteer for the three-year Smart Grid Demonstration, which will bring advanced electric meters, communications and more detailed energy information to 1,000 households within Shelby County in 2010. You c
(May 3, 2010) - The flooding experienced by approximately 700 MLGW customers in Millington has created damages that require successful inspection by Millington Code Inspection before power can safely be restored. Customers within the boundaries of Big Creek, Highway 51, Navy Road, and Raleigh-Milli
(April 26, 2010) - A new survey of 50 U.S. cities shows that Memphis Light, Gas and Water customers pay the second lowest combined rates for electricity, natural gas, water and wastewater. The survey is based on average usage and on rates effective January 1, 2010. The average residential bill f
(April 26, 2010) - On May 1, MLGW will introduce a new My Account electronic bill payment service that will give residential customers additional payment options. In addition, there will be no more transaction fees to the customer for these types of payments. Payment methods for residential cust
(April 23, 2010) - Preparations are underway to ensure reliability of MLGW's electrical system as the Mid-South braces for possible severe weather this weekend. MLGW officials are monitoring the storm's movements and progress, and the utility will be ready to respond to any outages that occur.
(April 16, 2010) - Memphis Light, Gas and Water crews are preparing to make upgrades to underground services in the area along Poplar Avenue near Yates Road. As a result, the far right lanes both eastbound and westbound will be closed intermittently. The work should be completed no later than May 7
(February 18, 2010) - A newly released MLGW customer service survey, conducted by an independent third party, shows that when it comes to reliability, customer satisfaction and customer perception, MLGW customers give the utility an "A" grade. In each of these categories, MLGW customers say they ar
(March 8, 2010) - Memphis Light, Gas and Water Division is seeking contractors to complete energy efficiency home improvement projects such as HVAC unit repair/replacement, window and door replacement, water heating replacement and insulation and air sealing measures as part of its new Home Energy
(March 3, 2010) - As further proof of its strong financial position, Memphis Light, Gas and Water Division recently completed an advance refunding of $470 million in electric system revenue bonds that will net ratepayers an average of $2.3 million a year in interest savings through 2018. ML
(February 22, 2010) - Eight schools (Alcy Elementary, Brewster Elementary, Carnes Elementary, Douglass High School, Bon Lin ES, Collierville High, Millington High, Riverdale) in the Memphis area are participating in a new pilot program offered by the Tennessee Valley Authority (TVA) and Memphis L
(February 11, 2010) - Last year, Memphis Light, Gas and Water Division became the first utility in the nation to seek and successfully have passed an ordinance that targeted energy efficiency in rental properties. The ordinance sought to create and enforce minimum energy efficiency standards for
(February 10, 2010) - Qualified Memphis homeowners could receive up to $5,000 for energy efficient home improvements under a new federal grant program announced by Memphis Mayor A C Wharton at MLGW's Netters Business Center today. The Home Energy Efficiency Grant (HEEG) program is a result of th
(February 8, 2010) - The Tennessee Valley Authority has announced a residential utility bill reduction between 50 cents and $1 starting this month. TVA increased its fuel cost adjustment credit from 78 cents per kilowatt-hour to 86 cents per kilowatt-hour, enabling it to lower residential utilit
(January 30, 2010) MLGW crews are beginning to wind down the restoration process this evening in the wake of yesterday's winter storm that brought ice, sleet and snow to Shelby County. As of 8:30 p.m., about 700 customers remained without power. MLGW crews will continue to work throughout the e
(January 28, 2010) With winter weather expected to arrive in Shelby County as early as Friday morning, MLGW is preparing for the possibility of outages caused by the possible precipitation. A number of MLGW crews are on standby tonight and more are available tomorrow should ice or snow cause si
(January 25, 2010) - The United States Supreme Court this morning denied the State of Mississippi's petition to appeal its lawsuit brought against the City of Memphis and MLGW, and also denied Mississippi's request to file an original complaint against the City of Memphis, MLGW and the State of Ten
If you smell a strong odor of natural gas in or near your home, you should immediately call MLGW's 24-hour Emergency Line, 528-4465. If possible, call from another location, such as a neighbor's home, and do not re-enter your home until an MLGW representative has advised you that you can do so safe
(January 13, 2010) - Grizzlies Power Forward Zach Randolph helped take the edge off the frigid chill in our community when he pledged to donate funds for utility assistance in response to the New Year's week cold snap. His kind effort is helping restore power to at least 15 utility customers who ar
NEWS LINK from CNN
January 7, 2010
Mayor steps in for frigid Memphis' disconnected residents *video included*
(January 5, 2010) - *UPDATED JANUARY 6* - MLGW is teaming with the City and County to restore power to residential customers who have been previously cut off for non-payment. The City and County are providing the funds to pay these outstanding balances, and these customers will be responsible for t
Water Pipes: Water pipes can burst anytime temperatures are below freezing. A burst water pipe or water heater is considered to be an emergency situation and could pose a danger of flooding the building. Customers should open cabinet doors and turn water to a slow drip to prevent pipes from f