It is the policy of MLGW to not disconnect any residential accounts for non-payment whenever the following conditions exist:

(a) The forecast wind chill factor will be 32 degrees Fahrenheit or below (freezing) for a period of 24 hours or more.

(b) The forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period.

(c) The forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of age or older, physically challenged, or customers certified as life-support dependent.