News Releases
An alert customer thwarts another imposter posing as an MLGW employee   December 3, 2008
(December 3, 2008) - For the second time in less than a week, an alert customer thwarted an imposter who posed as an MLGW employee. The latest incident occurred recently in East Memphis, where a man went a customer's home holding a green MLGW cutoff card. He told the customer that he was there...
MLGW and EPA work to create environmentally friendly electric grid   November 7, 2008
(November 7, 2008) - Memphis will have a more environmentally friendly electric system upon completion of an agreement with the Environmental Protection Agency (EPA) to remove Polychlorinated biphenyl (PCBs) from its electric grid. EPA inspections of MLGW in 2005 and 2006 noted discrepancies ...
MLGW presents 2009 budget to City Council: Highlights include no MLGW rate increases, investment in community and reliability   November 4, 2008
(November 4, 2008) - MLGW presented its 2009 budget to the MLGW committee of the Memphis City Council on Tuesday. The $2 billion budget does not call for any MLGW rate increases while increasing budgetary dollars for reliability enhancement projects and the expansion of energy conservation/weath...
News Link: WMC-TV's The Investigators: Vampire Appliances   October 31, 2008
(October 31, 2008) - WMC-TV's The Investigators: Vampire Appliances shows you how to simply unplug a few of your appliances when you're not using them and put cash back in your pocket. Few people have any idea about what these Vampire Appliances suck from their utility bill each month. A toaster o...
News Link: FOX13 Money Problem Solvers: Slash Your Utility Bill   October 30, 2008
(October 30, 2008) - FOX13's Money Problem Solvers shows you what you can do to save as much as 50 percent on your yearly energy bill. MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County. Click here to watch Fox1...
MLGW to host church business seminar   October 23, 2008
(October 23, 2008) - Memphis Light, Gas and Water will present a church business conference in November. The Business of Being a Church Conference, a hands-on, educational seminar for ministers and administrative personnel at local churches, will be held Friday, Nov. 14, 9 a.m. to 2:15 p.m. at MLGW...
MLGW Community Conservation Day   October 9, 2008
(October 9, 2008) - While MLGW employees will be at 38 Exxon On the Run Stores in Shelby County on October 10, President Jerry Collins will join TVA and Exxon officials to greet customers at the store on Union and Cleveland, starting at 9 a.m. Community Conservation Day is aimed not only at...
MLGW, Exxon On The Run, and TVA team up for Community Conservation Day   October 7, 2008
(October 7, 2008) - With costs rising in virtually all sectors of the energy market, a new push is on to ensure that customers are using energy wisely and getting the most for their energy dollar. To help customers understand the best ways to use energy in their daily lives, MLGW, Exxon On the Run...
New J.D. Power study shows MLGW most improved utility in overall customer satisfaction   September 26, 2008
A study released this week by J.D. Power and Associates shows Memphis Light, Gas and Water has made significant improvement in customer satisfaction. The "2008 Gas Utility Residential Customer Satisfaction Study" shows MLGW making a 72 point improvement over the 2007 study, the highest of any utili...
News Link: Memphis Business Journal - Memphis posts lowest water and sewer costs in the nation   September 25, 2008
Link to the Memphis Business Journal's recent article cites Memphis having the lowest combined water rates in the country, at a time when national costs have risen. The article's findings are based on an annual survey by NUS Consulting Group, an energy and telecommunications consulting company. ...
MLGW accepting appointments for pilot safety inspections   September 19, 2008
As cooler temperatures begin to arrive in the Mid-South, MLGW is offering natural gas safety and pilot light-up inspections for customers between now and Sept. 30 at no charge. After Sept. 30, the inspection will cost $27. Appointment times are available between the hours of 8 a.m. and 8 p.m., Mond...
News Link: Energy Information Administration's Short-Term Energy Outlook   September 2, 2008
The Energy Information Administration has released its latest natural gas forecast for this winter. The forecast is updated regularly. Memphis is in the East South Central region. MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphi...
MLGW Board of Commissioners votes to pay legal bills of former President & CEO Joseph Lee   August 21, 2008
The Memphis Light, Gas and Water Board of Commissioners Thursday voted to reimburse former MLGW President & CEO Joseph Lee, III $489,861.48 in legal and related expenses occurred during a Federal investigation in 2007. However, the Board turned down Lee's request for compensation of lost wages and...
Comments made by MLGW President & CEO Jerry Collins at the TVA's Board Meeting   August 20, 2008
Good morning. My name is Jerry Collins and I am the President and CEO of Memphis Light, Gas and Water Division. As you know, MLGW is TVA's largest customer. We send TVA almost $1 billion dollars annually for power costs, and that number is growing at an alarming rate. I am here today to voice my...
TVA Board approves rate change effective October 1   August 20, 2008
The Tennessee Valley Authority (TVA) Board today approved a 17 percent increase in TVA's Fuel Cost Adjustment (FCA), a portion of the rates TVA charges to 159 utility distributors in the Tennessee Valley, including MLGW. The increase will be passed on to TVA customers effective Oct. 1. TVA also ...
News Link: Chattanooga Times Free Press - Tennessee Valley: Memphis distributor asks TVA for rate delay   August 20, 2008
Chattanooga Times Free Press article concerning the TVA rate increase. MLGW was the only distributor in the TVA system to speak against the base rate increase, with MLGW President and CEO Jerry Collins Jr. urging TVA to "delay the proposed base rate increase until alternatives can be properly evalu...
New Jacksonville survey shows MLGW rates among lowest in the nation   August 18, 2008
Jacksonville Energy Authority released a July 2008 survey of electric rates for major utilities across the country. The survey showed that MLGW customers have some of the lowest rates in the nation. MLGW is the largest three-service public power utility in the nation, serving more than 420,000 cu...
Governor Bredesen, Energy Policy Task Force to visit MLGW August 15   August 13, 2008
Tennessee Governor Phil Bredesen and the Governor's Energy Policy Task Force will meet at the Memphis Light, Gas and Water Administration Building, Friday, August 15. The meeting will begin at 9 am and last until noon. Following the meeting, they will tour the Uptown neighborhood and learn about ML...
TVA announces plans to raise electricity prices   August 7, 2008
Tennessee Valley Authority President and CEO Tom Kilgore announced yesterday that the utility wholesaler plans to have a 10 to 20 percent increase in the Fuel Cost Adjustment (FCA), a portion of the rates TVA charges to 159 utility distributors in the Tennessee Valley, including MLGW. The increase ...
MLGW hosts Neighborhood Leaders Conference aimed at building stronger neighborhoods   July 30, 2008
Youth activities, "going green," programs for seniors, grants and reverse mortgages are just a few of the community-related topics that will be addressed in a conference for neighborhood leaders hosted by Memphis Light, Gas and Water Division. Focusing on "Partnerships for Strong Neighborhoods," ML...
MLGW delivers cool blessings to needy families struggling with high temperatures   July 21, 2008
For the second consecutive year, Memphis Light, Gas and Water Division is giving fans and air conditioning window units to seniors and needy families to help them cope with high temperatures. MLGW purchased 200 fans and 200 air conditioning window units and is donating them to customers iden...
Survey results fuel MLGW's eagerness to regain customer service leadership   July 16, 2008
MLGW is eagerly working to reverse a trend revealed in the 2008 J.D. Power and Associates Electric Utility Residential Customer Satisfaction Survey. The study ranks MLGW last among medium-sized utilities for the second year in a row. The survey was conducted online and measured six areas of focus a...
MLGW meets challenge of rising national energy costs   July 10, 2008
For the last decade, customers across the nation, including MLGW customers, have felt the steady drumbeat of rising heating costs as the price for residential U.S. natural gas has nearly doubled. According to the Energy Information Administration's (EIA) short-term energy outlook report in May, the...
Bond ratings agencies base strong credit ratings on MLGW's "stable outlook."   June 23, 2008
Memphis Light, Gas and Water Division's strong financial fundamentals were recently reaffirmed by Standard & Poor's Rating Services and Fitch Ratings. Citing a stable outlook, S&P upgraded its rating for two MLGW electric system bonds. S&P raised its standard long-term rating on MLGW's ...
MLGW redesigns home page: Emphasis on easy navigation and new added features   June 17, 2008
Memphis Light, Gas and Water has introduced a new, more user-friendly main page design for its Web site, mlgw.com. The new features allow for quick customer access of utility information. Through focus group studies and recommendations, MLGW has listened to its customers and designed a home page wi...
News Link: Sacramento, California - The Sacramento Bee - Plug-in hybrids   May 21, 2008
Memphis Light, Gas and Water is a proud partner in Plug-In Memphis; one of many Plug-In partners working together to help build a market for vehicles that help: Reduce air pollution Strengthen national security by reducing dependency on oil from other countries Increase local economic...
MLGW strengthens residency policy, reviews information on employee residency   May 14, 2008
On Thursday, May 15, the MLGW Board of Commissioners is expected to approve the minutes of the May 1, 2008 board meeting. As a result, a new residency policy will become effective immediately at MLGW. The new policy is intended to be a better reflection of the City of Memphis Residency Ordinance No...
MLGW spreads the word to customers about being Energy Smart   April 17, 2008
In conjunction with TVA, Memphis Light, Gas and Water Division has launched a community-based, pilot program called EnergySmart Memphis. The premise of this pilot program is to get MLGW customers to use less energy by addressing factors that affect high utility bills-the age of housing, cond...
Mayor's utility assistance program calls should be directed to City   April 11, 2008
Memphis Mayor Willie W. Herenton announced Tuesday $2.5 million in utility assistance for City of Memphis residents struggling to pay their utility bill. Those funds are distributed by the City of Memphis Energy/Utility Assistance Program. Residents should call 575-7200 to schedule an app...
Customer Care Center changing hours; New automated menu offers faster service   March 28, 2008
MLGW's Customer Care Center is adjusting the hours live operators are available to assist customers. Beginning Monday, March 31 the call center will be open Monday through Friday from 7 a.m. until 8 p.m. The change in time will allow for more customer service representatives to be on duty during pe...
MLGW gives MCS students insight into careers in public utilities   March 24, 2008
Memphis Light, Gas and Water employees are showing Memphis City School students the power of a career in public utilities as part of the "MLGW Goes to School" program during the week of March 24-28. "MLGW Goes to School" is a special program developed by MLGW and the IBEW Local 1288 to enco...
Jacksonville survey shows MLGW rates are among lowest in the nation   March 11, 2008
A 2008 Jacksonville Energy Authority (JEA) survey of residential electric rates from 55 public and private utilities shows that MLGW customers pay some of the lowest rates in the nation. Of the 55 utilities surveyed, MLGW rates were the ninth lowest. The survey compared the cost for 1,000 kilowa...
MLGW launches new blog:'Bird on a Wire' to provide a convenient forum for customers to learn about MLGW   February 27, 2008
MLGW customers have a new way to connect to the utility. The Division has launched a new blog, 'Bird on a Wire' (mlgw.blogspot.com). In development since August 2007, 'Bird on a Wire' is a communication tool to provide MLGW customers with information about the utility and have a val...
MLGW completes restoration effort in Hickory Hill   February 11, 2008
(February 11, 2008, 12:30 p.m.) MLGW completed its restoration efforts in the Hickory Hill area Sunday evening, five days after a deadly storm made its way through Shelby County and other parts of the Mid-South. More than 64,000 residential and business customers were without power in the wake of t...
MLGW makes overnight progress in Hickory Hill area: Only 100 customers without power   February 9, 2008
(February 9, 2008, 9 a.m.) - Following significant repairs to MLGW's Hickory Hill substation yesterday that allowed the utility to energize the facility and bring power to residents and businesses in the area, all but about 100 MLGW customers now have power. MLGW crews continue to work to rest...
MLGW continues restoration work: Significant progress expected this weekend   February 8, 2008
(February 8, 2008, 4:00 p.m.) MLGW continued to work to restore power to customers affected by Tuesday's storms. Although about 1,600 remained without power Friday, MLGW crews are expected to make significant progress this weekend, especially in restoring power to residential customers. "We are ...
MLGW provides afternoon restoration update: More than 53,000 customers restored   February 6, 2008
(Feb. 6, 2008- 3:45 p.m.) MLGW crews have continued to make steady progress in restoring power to customers in Shelby County following Tuesday's severe weather. Approximately 10,900 customers remain without power, and MLGW has restored more than 53,000 customers since restoration efforts began. ...
MLGW begins restoration to damaged infrastructure   February 5, 2008
(Feb. 5, 2008-10 p.m.) Severe weather moving through the Memphis metropolitan area and Shelby County in the early evening hours has caused scattered power outages across the area. Memphis Light, Gas and Water Division is working around the clock to repair damage and restore electric service through...
MLGW donates heaters and electric blankets   January 31, 2008
Memphis Light, Gas and Water Division is continuing its effort to help customers in need stay warm during the winter. Beginning January 31, MLGW will give 150 space heaters and 50 electric blankets - each safety-certified - to recipients identified by three local agencies as those in need of hel...
MLGW Board elects new chair   January 3, 2008
The MLGW Board of Commissioners Thursday unanimously elected Commissioners V. Lynn Evans and William Taylor as chairman and vice chairman, respectively, for 2008-2009. Evans, who previously served as vice-chairman, assumed the chairmanship, a two-year term, from Commissioner Rick Masson, wh...