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News Releases
MLGW to perform routine gas maintenance
April 16, 2021
MLGW will be performing maintenance at the TVA Allen Combined Cycle Plant (2536 Hennington Avenue) on Monday, April 19 at 8 a.m.
This planned work will require natural gas to be vented into the atmosphere for one to four hours.
The public in the surrounding areas may smell mercaptan in the ai
Maintenance work to close Appling Road exit on I-40
April 15, 2021
Work to take place Sunday, April 18 from 5-7 a.m.
MLGW maintenance work will temporarily close the Appling Road exit ramp (Exit 15) westbound on I-40 this Sunday, April 18 from 5-7 a.m. This work will only involve the exit ramp, not the travel lane.
MLGW is the largest three-service public po
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, April 21 at 8:30 a.m. on mlgw.com. There will not be a physical meeting. Customers can go to mlgw.com/livestream to view the meeting. A link to the meeting will also be available on mlgw.com Wednesday morning.
Notice of the MLGW Board of Commissioners Meeting
April 14, 2021
Wednesday, April 21, 2021 at 8:30 a.m.
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the MLGW Board of Commissioners meeting will be conducted via live stream in order t
Water Main Work on Danny Thomas Postponed
April 12, 2021
The installation of a water main at 409 Danny Thomas has been postponed. Work was initially set for today, April 12. Traffic in that area will no longer be affected.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis an
April is Safe Digging Month
April 12, 2021
Stay safe this April. April is National Safe Digging Month, a time when many homeowners, residents and contractors dig, excavate, build, landscape and garden. If there are plans to dig on your property at any time, whether it’s for fence posts, trees, gardening, home addition, construction or
Power outages are a pain and trees are often the cause. Find out what MLGW’s tree trimming practices are around power lines, proper tree care and how to select the best trees to reduce your energy burden.
“Power Outages – Rooted in Trees” starts our virtual neighborhood s
Road closure on Danny Thomas due to Water Main Work
April 9, 2021
Repairs start Monday, April 12
A Memphis Light, Gas and Water crew will install a 4’’ water main at 409 Danny Thomas on Monday, April 12. South bound traffic will be closed on Danny Thomas from Vance to Mississippi Boulevard. North bound traffic will be down to one lane. Work will be
MLGW gas crews will begin working on a nine-month construction and maintenance project in various sections of Midtown and East Memphis.
Drivers should be aware that some curb lanes may be closed to traffic at different phases of the project during the next nine months. Construction crews will st
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, April 7 at 8:30 a.m. on mlgw.com.
There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer’s
Good Friday and MLK Memorial Day to be observed
Memphis Light, Gas and Water offices will be closed Friday, April 2 in observance of Good Friday. Offices will also be closed Monday, April 5 in observance of Martin Luther King Jr. Memorial Day. Normal hours will resume Tuesday, April 6.
MLGW i
March 31 Special Called MLGW Board of Commissioners Meeting
March 24, 2021
Power Supply Consultant to be discussed
Memphis Light, Gas and Water will stream its Special Called Board of Commissioners meeting to discuss a Power Supply Consultant on Wednesday, March 31, 2021 at 8:30 a.m. on mlgw.com.
There will not be a physical meeting.
Customers who plan to submit
MLGW Prepares for Bad Weather
March 24, 2021
Memphis Light, Gas and Water is prepared to deal with weather related outages. Crews are prepared to work around the clock, if needed.
MLGW’s preparedness guide for customers, “Weathering Nature’s Fury,” can be found on mlgw.com. It has tips and general information to get
MLGW Postpones Mobile Food Pantry Thursday, March 25
March 24, 2021
Memphis Light, Gas and Water has postponed its fifth Mobile Food Pantry at the Joyce M. Blackmon Training Center on Thursday, March 25 due to the threat of bad weather.
Extended Payment Plans available through April 30
March 24, 2021
Memphis Light, Gas and Water is offering Extended Payment Plans through April 30, 2021. This is a one-time payment plan that allows eligible customers to repay their past due balance over a 12-month period.
“We are committed to doing our part to help customers find their way back to normal
MLGW hosts mobile food pantry Thursday, March 25
March 24, 2021
Memphis Light, Gas and Water is hosting its fifth Mobile Food Pantry at the Joyce M. Blackmon Training Center, 4949 Raleigh-LaGrange Rd. The food will be distributed starting at 10 a.m., Thursday, March 25. The food is donated in partnership with the Mid-South Food Bank to help families affected by
Notice of Special Called MLGW Board of Commissioners Meeting
March 22, 2021
Notice of Special Called MLGW Board of Commissioners Meeting
Subject: Power Supply Consultant
Wednesday, March 31, 2021 at 8:30 a.m.
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the CO
Gas Odor in the Air at Four Locations on Monday, March 22
March 19, 2021
MLGW will perform routine maintenance involving mercaptan at four natural gas facilities on Monday, March 22:
· Germantown Gate Station
· Collierville Gate Station
· Airways Gate Station
· Weaver Gate Station
This routine work will begin at 10 a.m. and las
Celebrate Women-Owned Businesses
March 18, 2021
Join us for MLGW Power Pivot’s next small business webinar today at 4 p.m. on MLGW’s Facebook page, (facebook.com/MLGW1).
In honor of Women’s History Month, Power Pivot host Gale Jones Carson, MLGW’s Vice President of Community & External Affairs, will be joined by se
MLGW issues automatic water leak adjustments
March 17, 2021
Memphis Light, Gas and Water will begin automatically applying a water and sewer adjustment to residential customers’ bills that our system has identified as having excess water usage due to the February Winter Storm.
The adjustment will appear on bills dated March 17 through April 16. Cus
MLGW prepared for severe weather
March 16, 2021
Customers also asked to prepare
Memphis Light, Gas and Water crews are prepared to handle any outages caused by thunderstorms, damaging winds and a possible tornado headed to the Mid-South.
Customers can also prepare. In an emergency situation, whether it's a tornado, ice storm, earthquak
Tree trimming town hall meeting
March 15, 2021
Memphis Light, Gas and Water will host a live, virtual town hall meeting March 17 at 4:30 p.m. to discuss the Division’s tree trimming policy. The town hall will be available simultaneously on Zoom meetings and on the MLGW Facebook page.
Interference from tree limbs, branches, vines, and o
Business pays for utility bills for neighbors in need
March 15, 2021
A local business is easing the financial struggles that families are dealing with from the pandemic and winter blast. Recently, the Reaves Law Firm paid $9,217.77 in utility bills for 29 families in Whitehaven where the firm is located.
MLGW’s Board of Commissioners will recognize the dona
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, March 17, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&rsq
MLGW Extends Customer Care Center Hours
March 12, 2021
The CCC will be open from 8 a.m. to 8 p.m. weekdays until Friday, March 19
Memphis Light, Gas and Water will keep their Customer Care Center open until 8 p.m. through next week, Friday March 19. MLGW is experiencing extremely high call volumes following the resumption of disconnects.
Wait tim
Celebrate Women-Owned Businesses
March 12, 2021
Join us for MLGW Power Pivot’s next small business webinar at 4 p.m. Thursday, March 18 on MLGW’s Facebook page, (facebook.com/MLGW1).
In honor of Women’s History Month, Power Pivot host Gale Jones Carson, MLGW’s Vice President of Community & External Affairs, will be
Utility work on 3600-3720 Poplar begins March 9
March 8, 2021
Memphis Light, Gas and Water crews will be repairing a water main at 3682 Poplar Avenue beginning Tuesday, March 9 at 7 a.m. All westbound traffic will be shifted into the turning lane. The shift will begin at 3600 Poplar and end at 3720 Poplar.
Due to the depth of the main and nature of the rep
MLGW to Host Virtual Power Hour Meeting March 9
March 8, 2021
Memphis Light, Gas and Water will host a virtual Power Hour Meeting Tuesday, March 9 at 6 p.m. for customers. Power Hour community meetings give MLGW customers a chance to speak directly to Division leadership.
President and CEO J.T. Young, will cover the state of MLGW, provide a water crisis up
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, March 3 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
View the Board meeting at mlgw.com/livestream and launch Zoom when prompted or by clicking the MLGW Board of Commissioners
Call center hours extended
March 2, 2021
Due to increased call volume, beginning tonight, Memphis Light, Gas and Water is temporarily extending the hours of its Customer Care Center. The Center will be open from 8 a.m. to 8 p.m., Monday through Friday from now until March 12.
MLGW resumes disconnections for non-payment on Monday, March
Memphis Light, Gas and Water in cooperation with the Shelby County School District and the Children’s Museum of Memphis is happy to announce winners of the 2020 art contest.
The theme for 2020 was “Internet Safety: The Power Bytes – Making the Internet Safe One Byte at a Time.&
Memphis Light, Gas and Water will resume disconnections for non-payment on Monday, March 8.
Extended Payment Plans are available to all customers until March 31. These plans require 25% of the total indebtedness up front, and then the remaining balance is set up on a payment plan for up to
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, March 3, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&rsquo
Precautionary Boil Water Advisory Lifted
February 25, 2021
Water conservation efforts expire on Friday at 10 a.m.
Memphis Light, Gas and Water is pleased to report that the precautionary boil water advisory issued on February 18, 2021 has been lifted and there are no restrictions remaining on the normal use of drinking water supplied to all MLGW wa
Free water distribution - Thursday, Feb. 25
February 24, 2021
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.
Extended Payment Plans available through March 31
February 21, 2021
Disconnections for non-payment suspended until further notice
Memphis Light, Gas and Water Extended Payment Plans (EPPs) are available until March 31, 2021. This is a one-time payment plan that allows eligible customers to repay their past due balance over a 12-month period.
To participate, c
MLGW Water Advisory Reminders
February 21, 2021
Memphis Light, Gas and Water Boiled Water Advisory is still in effect until further notice and includes all MLGW water customers. MLGW conforms with all lead and copper rule regulations, and we are following state guidelines on the precautionary boil water advisory.
MLGW reminds customers that w
Memphis City Council to distribute bottled water on Sunday, February 21
February 20, 2021
The Memphis City Council will distribute bottled water at 10:00 a.m. on Sunday, February 21, 2021
There will be a limit of ONE case of water per vehicle.
Locations:
District 1 – New Raleigh Civic Center – 3384 Austin Peay
District 2 – Bert Ferguson Community
Warmer temperatures could reveal frozen pipes
February 19, 2021
Customers are encouraged to prepare
As temperatures rise this weekend, frozen pipes that have burst will thaw and reveal leaks. Memphis Light, Gas and Water urges customers to prepare.
Customers are also asked to continue conserving water by doing things such as taking shorter showers, holdin
Precautionary Boil Water Advisory
February 18, 2021
Due to freezing weather, Memphis Light, Gas and Water has experienced multiple line breaks and water production issues which have resulted in a significant loss of pressure in the drinking water system. As a precautionary measure we are asking customers to boil water before using for consumption. W
MLGW Issues Precautionary Boiled Water Advisory
February 18, 2021
Due to recent water main breaks and freezing temperatures that have caused low water pressure in MLGW's water system, Memphis Light, Gas and Water has issued this advisory to notify water customers to boil their water prior to consumption (e.g., brushing teeth, drinking), in accordance with reg
Learn about small business loans
February 17, 2021
Join us for MLGW Power Pivot’s next small business webinar at 4 p.m. Thursday, Feb. 18 on MLGW’s Facebook page, (facebook.com/MLGW1).
Power Pivot host Gale Jones Carson, MLGW’s Vice President of Community & External Affairs, will be joined by several guests to discuss small
MLGW is not disconnecting water service
February 17, 2021
As a result of the freezing temperatures, Memphis Light, Gas and Water is experiencing reduced water pressure across the water distribution system and is seeing reduced reservoir levels at several of our pumping stations. MLGW is also experiencing numerous broken water mains.
We will continue to
Press Conference at 8 a.m., Wednesday, February, 17
As a result of the freezing temperatures the past 72 hours, Memphis Light, Gas and Water is experiencing reduced pressure across the water distribution system and is seeing reduced reservoir levels at several of our pumping stations.
MLGW is
February 17 MLGW Board of Commissioners Meeting Exclusively Online
February 16, 2021
Please note new link
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, February 17, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
View the Board meeting at mlgw.com/February17-BoardMeeting.
MLGW is the largest three-service pub
MLGW Community Offices Closed due to Inclement Weather
February 15, 2021
In light of the worsening weather conditions, Memphis Light, Gas and Water has closed its Community Offices. Customers are encouraged to call 544-6549, use webchat or My Account in the meantime. For a list of authorized Pay Agents and other ways to pay, visit: mlgw.com.
Important MLGW contact in
Restoration complete after more than 42,000 customers lost power following Thursday’s ice storm
February 13, 2021
(February 13, 2021, 8 p.m.) – “It was a difficult couple of days for many of our customers. I’m grateful that our crews, with the assistance of a number of outside crews, worked hard to complete a safe, focused restoration,” President and CEO J.T. Young stated.
Anyone sti
Restoration continues as outages slow
February 13, 2021
Customers urged to take precautions for extended low temps
Approximately 500 Memphis Light, Gas and Water customers are without power, with about 41 new outages overnight. Eleven contract crews from middle and east Tennessee, 40 MLGW crews and 32 local tree trimming crews will work quickly and s
Restoration efforts are ongoing
February 12, 2021
Over 39,000 customers affected by Thursday’s storm
(February 12, 2021, 5 p.m.) – Approximately 1,200 Memphis Light, Gas and Water customers are without power following widespread damage from Thursday’s ice storm. Eleven contract crews from middle and east Tennessee, 49 MLGW cre
Storm restoration continues as do outages
February 12, 2021
Over 20,000 customers affected by Thursday’s storm
(February 12, 2021, 9:30 a.m.) – Around 3,500 Memphis Light, Gas and Water customers are without power following Thursday’s ice storm and resulting damage. Over two hundred separate outages will be addressed today as eleven con
February 17 MLGW Board of Commissioners Meeting Exclusively Online
February 12, 2021
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, February 17, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&r
MLGW Crews Continue to Work Following Ice Storm
February 11, 2021
(February 11, 2021, 5:30 p.m.) – Just under 5,000 Memphis Light, Gas and Water customers in Memphis and Shelby County remain without power following an overnight ice storm. Over 300 separate outages must be worked to restore power. Ninety-five percent restoration is expected by midnight on Fr
MLGW Crews are Restoring Power Following Ice Storm
February 11, 2021
95% restoration is expected by midnight Friday
(February 11, 2021, 1:30 p.m.)
Over 10,000 Memphis Light, Gas and Water customers in Memphis and Shelby County were impacted by outages as a result of an overnight ice storm. There are currently just over 5,500 customers without power. Ninety-fiv
Notice of the MLGW Board of Commissioners Meeting
February 10, 2021
Notice of the MLGW Board of Commissioners
Wednesday, February 17, 2021 at 8:30 a.m.
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the MLGW Board of Commissioner
Polar Vortex to Bring Freezing Temps to Mid-South
February 9, 2021
MLGW offers customers energy savings and safety tips online
MLGW wants customers to be aware of freezing temperatures heading to the Mid-South with the incoming polar vortex. Customers should take precautions to avoid burst pipes and follow safety guidelines for space heaters and portable genera
MLGW offers easier way to gift a utility bill payment
February 8, 2021
MLGW is launching a new online payment option today for the Gift of Comfort program that will make it easier to help those in need with their utility bills.
The program provides a way for individuals to make a payment towards a customer's utility bill as a gift. Gifts can go to someone
Memphis Light, Gas and Water is seeking qualified general and home improvement contractors to participate in a MLGW home and weatherization program. The program will provide weatherization and energy efficiency repairs to residents.
All interested contractors are required to attend a mandatory w
President and CEO to deliver the State of MLGW Address
February 3, 2021
MLGW President and CEO J.T. Young will deliver the State of Memphis Light, Gas and Water Address during the Board of Commissioners meeting on Wednesday, February 3, 2021 at 8:30 a.m. during a livestream on mlgw.com.
There will not be a physical meeting.
During the presentation, President Youn
February 3 MLGW Board of Commissioners Meeting Exclusively Online
January 29, 2021
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, February 3, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&rs
oin us for MLGW Power Pivot’s next small business webinar today, at 4 p.m., Wednesday, Jan. 27 on MLGW’s Facebook page.
Hear from special guests Cheryl Pesce and Cynthia Daniels who will give advice to would-be entrepreneurs on starting a business in a pandemic.
Pesce owns a
Learn how to start a business in a pandemic
January 25, 2021
Join us for our next Power Pivot small business webinar at 4 p.m Wednesday, Jan. 27 on MLGW’s Facebook page. Hear from entrepreneurs Cheryl Pesce and Cynthia Daniels who will talk about starting a business in a pandemic and the unique challenges women face when starting a business.
Pesce o
MLGW scheduled maintenance
January 21, 2021
Parts of Court Avenue to be closed to traffic
Memphis Light, Gas and Water crews will perform routine maintenance on Court Avenue beginning Friday, January 22. The maintenance will take approximately one week.
Court Ave. between N. Danny Thomas Boulevard and N. Fourth Avenue will be closed to
January 20 MLGW Board of Commissioners Meeting Exclusively Online
January 14, 2021
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, January 20, 2021 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&rs
MLGW Closed for Martin Luther King Jr. Day
January 14, 2021
Memphis Light, Gas and Water Division offices will be closed Monday, January 18, 2021 in observance of Martin Luther King Jr. Day. Normal business operations will resume Tuesday, January 19, 2021.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 cus
Public Notice: MLGW Board of Commissioners January 20
January 12, 2021
NOTICE
of the MLGW Board of Commissioners
Wednesday, January 20, 2021 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemi
MLGW Hosting EnergySmart Workshop and Free Energy Kits to Honor Dr. Martin Luther King Jr.
January 11, 2021
In honor of MLK Days of Service 2021, Memphis Light, Gas and Water Division employees will offer a free EnergySmart Workshop on Thursday, January 14, 2021, 10-11 a.m. This free workshop is available to all customers and will provide energy efficiency tips. The meeting can be joined using the follow
Applications Available for Share the Pennies Home Weatherization Program on Jan. 25
January 11, 2021
Homeowners with limited incomes who need weatherization and energy-efficiency repairs such as attic insulation, window replacement and air sealing are encouraged to apply for the MLGW Share the Pennies Home Weatherization Program.
Applications will be accepted online at MIFA.org/sharethepennies
MLGW relocating fire hydrant
January 8, 2021
Traffic disruptions expected on Jackson Ave. and Meagher St.
Memphis Light, Gas and Water crews will relocate a fire hydrant on Jackson Ave. and Meagher St. on Wednesday, Jan. 13 from 8 a.m. - 5 p.m. The relocation will take place in the area of the 2540 - 2600 blocks of Jackson Avenue.
All t
MLGW Board of Commissioners 2021 Schedule
January 6, 2021
Memphis Light, Gas and Water Board of Commissioners 2021 meetings schedule is now avaiable online.
To stream and to view the upcoming schedule please visit, mlgw.com/livestream.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 custome
January 6 MLGW Board of Commissioners Meeting Exclusively Online
January 4, 2021
Memphis Light, Gas and Water will stream its Board of Commissioners meeting on Wednesday, January 6, 2020 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer&rsq
Memphis, TN 38103