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News Releases
Downtown Office Open Saturday for Delayed Billing Assistance
September 26, 2023
MLGW’s Downtown Community Office, 245 S. Main St., will be open from 8 a.m. to noon this Saturday, September 30, to assist customers with delayed billing issues.
Customers can go online (mlgw.com/appt) or use the QLESS app to schedule an appointment to see a credit counselor in person. C
Power Pivot webinar on the Fund Tennessee initiative HAS BEEN POSTPONED
September 25, 2023
Power Pivot webinar on the Fund Tennessee initiative has been POSTPONED
This event was originally scheduled for 4 p.m. on Thursday, September 28.
The Fund Tennessee initiative is made up of multiple programs designed to support small businesses. It started with the U.S. Department of Tre
MLGW Board of Commissioners Meeting October 4
September 21, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Memphis Has the Best Drinking Water Among American Cities
September 20, 2023
MLGW, EPA, TDEC and CAESER Work Together to Keep It That Way
A 2023 study conducted on the water quality of 70 large American cities concluded that Memphis has the cleanest drinking water among those surveyed. The study was conducted using EPA standards for water quality and was conducted by t
MLGW to host Power Pivot webinar on the Fund Tennessee initiative (UPDATE: THIS EVENT HAS BEEN POSTPONED)
September 19, 2023
(UPDATE THIS EVENT HAS BEEN POSTPONED)
Memphis Light, Gas and Water is hosting a Power Pivot webinar on Zoom to discuss the Fund Tennessee initiative. The webinar begins at 4 p.m. on Thursday, September 28 at the Zoom link: mlgw.zoom.us/j/82992117523.
The Fund Tennessee initiative is made up
Gas Odor in the Air on Wednesday, September 20
September 19, 2023
MLGW will perform routine gas maintenance at 9645 Winchester Road, west of S. Houston Levee, on Wednesday, September 20.
An odor of gas will be in the air as part of this work.
This routine work should start around 7:30 a.m. and could take up to 90 minutes to complete.
The public in the su
Memphis Light, Gas and Water is seeking qualified general and home improvement contractors to participate in the Share the Pennies Home Weatherization Program, which provides weatherization and energy efficiency repairs to qualified residents. All interested contractors are required to attend a MAN
MLGW Hosts Emergency Preparedness Workshops
September 15, 2023
Memphis Light, Gas and Water Division will host several community workshops to better prepare customers for weather-related emergencies. These Safety in Preparedness Program (SiPP) workshops will provide the tools necessary to create severe weather emergency plans.
Attendees of the fre
MLGW offers free pilot light inspections
September 14, 2023
Memphis Light, Gas and Water will offer pilot light inspections by appointment and free of charge to residential customers from now until October 15.
After October 15 there is a $55 fee. (Appointments are always free for customers who are 60 or older or disabled.) MLGW encourages customers to ge
MLGW Board of Commissioners Meeting September 20
September 12, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
The
Downtown power outage
September 8, 2023
Memphis Light, Gas and Water is aware of the power outage affecting a large portion of downtown. There are multiple crews on site assessing the situation. There is no estimated time for restoration. It could take several hours. We will communicate restoration progress.
The outages downtown are p
MLGW announces the 2023 Student Poster Art Contest focusing on electric generation and distribution with superhero “ElectRock!”
September 1, 2023
Memphis-Shelby County students, grab your paints, brushes, colored pencils, crayons, glue, glitter and even computers! It’s time to enter MLGW’s 2023 Student Poster Art Contest. MLGW is once again sponsoring its annual Student Poster Art Contest for Memphis-Shelby County school children
MLGW business offices closed in observance of Labor Day
August 29, 2023
Memphis Light, Gas and Water’s business offices will be closed Monday, September 4 in observance of Labor Day. Normal business operations will resume Tuesday, September 5.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check
MLGW reminds customers to be on the lookout for scam
August 28, 2023
MLGW employees will never call and ask for money
Memphis Light, Gas and Water is getting reports of the latest scam in which crooks posing as employees send customers a barcode via text and ask them to go to a Walgreens or Walmart to make payments.
As a reminder to customers, MLGW representativ
Memphis Light, Gas and Water is getting reports of the latest scam in which crooks posing as employees ask customers to go to Walmart or use Zelle to make payments.
As a reminder to customers, MLGW representatives will never call and demand money. Bill payments are accepted by phone (1-866-31
MLGW Hosting Super Assessment Days for Open Positions
August 25, 2023
Memphis Light, Gas and Water is hosting super assessment days that require testing for positions that are hard to fill. Testing will be conducted for mechanics, meter repairers and electronic technicians as well as technical and apprentice positions. Applicants interested in being tested for a posi
MLGW Youth Entrepreneurs’ Expo & Fair
August 24, 2023
Memphis Light, Gas and Water is excited to announce its first Youth Entrepreneurs’ Expo and Fair. The free event will take place on Saturday, September 9 from 11 a.m. to 3 p.m. at the Delta Fair and Music Festival at the Agricenter, 7777 Walnut Grove.
Young business owners (ages 18 and und
New Tree Trimming Firms to Start Work
August 24, 2023
Consistent with the electric reliability improvement plan, MLGW is pleased to announce that three newly contracted tree trimming firms will commence work on Monday, August 28. These crews will begin the important work of clearing vegetation away from power lines that serve our communities. This wor
MLGW CEO Supports Transition to More Efficient Aeroderivative Technology, Addition of Utility Scale Battery Storage and Solar Generation
August 23, 2023
Tomorrow, the TVA Board of Directors will hear a proposal from TVA staff to replace 16 Combustion Turbines at the TVA Allen Generation site with 6 modern aeroderivative units that reduce NOx emissions by 96% and operate with a 33% reduction in CO2 per MWHr generated. MLGW CEO Doug McGowen appeared
MLGW invites customers to Power Hour Community Meeting
August 23, 2023
Memphis Light, Gas and Water and District 3 Councilwoman Patrice Robinson invite utility customers and constituents to a Power Hour Community Meeting on Tuesday, August 29 at the Whitehaven Community Center, 4318 Graceland Dr. Doors open at 5 p.m. for customers who would like to speak to a Customer
MLGW releasing bills delayed due to meter register failures
August 21, 2023
Memphis Light, Gas and Water is releasing utility bills to customers who may not have received a bill in months.
Affected customers will receive a separate bill for each month of service. This means that some customers will receive multiple bills in a short period of time until they receive the
MLGW Board of Commissioners Meeting September 6
August 18, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Scammers target MLGW customers
August 17, 2023
MLGW employees will never call and ask for money
Memphis Light, Gas and Water is getting reports of the latest scam in which crooks posing as employees ask customers to go to Walmart or use Zelle to make payments.
As a reminder to customers, MLGW representatives will never call and demand mon
MLGW Board of Commissioners Meeting August 16
August 14, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Restores 34,000 Customers Impacted by Storms Late Wednesday Night and Early Thursday Morning
August 10, 2023
Full restoration for 5,000 customers expected tomorrow by midnight
Memphis Light, Gas and Water crews are in the process of restoring outages due to severe weather Wednesday night and early Thursday morning. At the peak, 24,400 customers were out and a total of 36,000 were impacted by the
National 811 Day, observed each year on August 11 (8/11), will also be celebrated as Tennessee 811’s 40th anniversary. Call 811 Day reminds everyone to always call 811 before you or your contractor start any digging or construction projects to prevent damage to underground utilities such as g
MLGW hosts business networking event
July 26, 2023
Memphis Light, Gas and Water will host the Let’s Connect! Expo Thursday, July 27 from 8:30 a.m. – 12:30 p.m. at the utility’s Administration Building, 220 S. Main St. in the lobby.
The goal of the Expo is to facilitate partnerships and opportunities between larger organizations
Memphis Light, Gas and Water recently celebrated a milestone for the completion of over 800 homes weatherized by June 30 through its Share the Pennies program. Share the Pennies is a partnership between MLGW and the Metropolitan Inter-Faith Association (MIFA) designed to help address energy burden
“Rush hour storm” restoration complete
July 25, 2023
Utility restores 216,000 customers following severe storms
Memphis Light, Gas and Water has officially stood down the Electric Crisis Response team as of 2 p.m. today. The severe storms on Tuesday, July 18 (dubbed the Rush hour storm because it hit at approximately 6 p.m.) and Friday, July 21 impa
MLGW Board of Commissioners Meeting August 2
July 25, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW crews will work until everyone is restored
July 24, 2023
212,000 restored; 4,000 customers still without power
(July 24, 2023, 10:30 a.m.) – Memphis Light, Gas and Water, alongside contract crews, will work until all customers are restored. We haven’t forgotten our customers who have been off since Tuesday. The severe back-to-back storms l
Utility restores 202,000 customers following last week’s storms
(July 23, 2023, 9:30 a.m.) – On Saturday, Memphis Light, Gas and Water, alongside contractors made headway in restoration efforts. Severe storms last week impacted around 216,000 customers and 202,000 hav
MLGW crews making headway in restoration efforts
July 22, 2023
(July 22, 2023, 4 p.m.) –Memphis Light, Gas and Water and contractor crews are making some headway in restoration efforts Saturday. Severe storms this week impacted approximately 216,000 customers.
Despite multiple weather interruptions, significant progress has been made and the n
MLGW has strong start for weekend restoration
July 22, 2023
(July 22, 2023, 10 a.m.) – Three successive severe storms this week, including 75 mph winds and lightning yesterday, has impacted approximately 216,000 customers. Despite the constant weather, significant progress has been made and the number impacted reduced to 2
MLGW staffs up for weekend restoration work
July 21, 2023
Early morning and afternoon storms bring additional outages
(July 21, 2023, 5 p.m.) – Severe weather continues to cause outages. Morning and afternoon storms that rolled through brought winds in excess of 75 mph and caused another 60,000 customers to lose power, bringing the peak to 74,000
UPDATED LOCATION - MLGW hosts mobile food pantry
July 21, 2023
Memphis Light, Gas and Water, in partnership with the Mid-South Food Bank, will host a mobile food pantry starting at 4 p.m. today, July 21 at the First Baptist Church on Broad, 2849 Broad Ave. Utility volunteers will distribute food until supplies are exhausted
Clients of Tennessee’s Depa
MLGW hosting a mobile food pantry
July 21, 2023
Memphis Light, Gas and Water, in partnership with the Mid-South Food Bank, will host a mobile food pantry starting at 4 p.m. today, July 21 at the MLGW Training Center, 4949 Raleigh-LaGrange Rd. Utility volunteers will distribute food until supplies are exhausted.
Clients of Tennessee's Depa
MLGW crews will work until all outages are restored: early morning storms bring additional outages
July 21, 2023
Severe weather continues to cause outages. Following Tuesday evening’s severe thunderstorm, Memphis Light, Gas and Water restored 131,000 of the 141,000 customers impacted. In addition to the 10,000 remaining from Tuesday’s outages, 16,000 customers lost power from early Friday morning
Memphis Light, Gas and Water and Bartlett Mayor David Parsons will co-host a Power Hour Community Meeting this Friday, July 21 from 4 – 6 p.m. at the Bartlett Performing Arts Center, 3663 Appling Rd.
Doors open at 4 p.m. MLGW Customer Service Advisors will be available to answer questions
Update: New Location for Power Hour Community Meeting
July 20, 2023
Memphis Light, Gas and Water and District 7 Councilwoman Michalyn Easter-Thomas invite utility customers and constituents to a Power Hour Community Meeting on Thursday, July 20 at the Pursuit of God Transformation Center, 3759 N. Watkins. Doors open at 5 p.m. for customers who would like to speak t
MLGW Storm Update Press Conference
July 20, 2023
MLGW President Doug McGowen holds a press conference on Thursday, July 20, 2023, to update customers on the restoration efforts after the July 18 storm that caused 141,000 MLGW customers to lose power.
Memphis Light, Gas and Water is the largest three-servic
Rush hour storm restoration continues – 107,000 restored; 34,000 customers remain without power
July 20, 2023
(July 20, 2023, 10 a.m.) – Following Tuesday evening’s severe thunderstorm, Memphis Light, Gas and Water has restored 107,000 customers of the 141,000 impacted. There are 97 repair crews, 89 tree crews, 23 troubleshooters and 33 damage assessment teams identifying damage and repairing t
Rush hour storms on Tuesday cause 141,000 customers to lose power; 93,000 restored in less than 24 hours
July 19, 2023
(July 19, 2023, 5 p.m.) – A severe thunderstorm rolled through Tuesday evening bringing significant lightning and wind gusts in excess of 60 mph. Since then, MLGW has restored 93,000 customers, leaving 48,000 customers out of power. There are 96 repair crews, 89 tree crews, 23 troubleshooters
MLGW invites customers to Power Hour Community Meeting
July 14, 2023
Memphis Light, Gas and Water and District 7 Councilwoman Michalyn Easter-Thomas invite utility customers and constituents to a Power Hour Community Meeting on Thursday, July 20 at the Ed Rice Community Center, 2907 N. Watkins. Doors open at 5 p.m. for customers who would like to speak to a Customer
Heath Consultants conduct gas leak surveys for MLGW
July 6, 2023
A utility contractor may conduct a gas leak survey in your neighborhood or work area. The contractor with Heath Consultants will wear a MLGW safety vest and MLGW ID badge.
This survey is over the full length of the gas service from the street to the gas meter.
If a worker cannot get to a cust
Memphis Light, Gas and Water’s 117 electric repair crews, supported by 24 troubleshooters, 101 tree cutting crews, 48 damage assessment crews and hundreds of engineers, logisticians, system operators and other support personnel have restored power to 121,400 customers affected by the supercel
(July 4, 2023, 10 a.m.) – Memphis Light, Gas and Water crews have restored nearly all outages caused by a series of storms that hit the area on June 25 and July 2nd. MLGW expects to restore power to all customers impacted by the storms by the end of the day.
At this time there are less tha
New storm knocks out additional customers
July 3, 2023
(July 3, 2023, 11:30 a.m.) – Memphis Light, Gas and Water crews are working hard behind back-to-back storms. After restoring 121,400 customers, with 600 customers left to go before full restoration from June 25, another round of storms impacted 16,000 customers Sunday afternoon and overnight
(July 2, 2023, 10:30 a.m.) – Memphis Light, Gas and Water crews are continuing restoration efforts this weekend. Outages caused by the June 25th storms are still affecting approximately 1,500 customers and 120,500 have been restored. (See storm progress video here: https://youtu.be/QBn245-p29
(July 1, 2023, 10:30 a.m.) – MLGW crews worked through the night and will continue through the weekend. MLGW is finding several underground faults that require repair before full restoration can be made to all customers who can take power. Underground faults are tricky to locate and take mo
MLGW nearing 98% restoration
June 30, 2023
(June 30, 2023, 5 p.m.) – MLGW is approaching 98% restoration to customers impacted by Sunday’s storms and will continue working through the weekend until all customers who can take power are restored. Safety remains a top priority as crews work around the clock in triple-digit temperat
Cancelled Strategy and Planning Session July 5, 2023
June 30, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. The special strategy and planning session with the Board of Commissioners and senior leadership was scheduled for Wednesday, July 5, has been cancelled.
The Board of Commis
(June 30, 2023, 10:30 a.m.) – MLGW work continues, though progress is slow going due to the nature of the outages left and the extreme heat. Contract crews are being added every day and we will work until all customers are restored. Safety remains a top priority.
Remaining work is focused
(June 29, 2023, 10 a.m.) – MLGW has safely restored power to 100,000 of the 120,000+ customers who lost power after Sunday night’s storms, the sixth worst storm in our history. The extensive damage has required replacement of more than 350 damaged or broken poles across the service terr
Today I was glad to report that our water system has returned to a normal operating status and normal system pressures, and I was able to lift the precautionary boil water order at 11:25 AM this morning. Additionally, we added more crews to our workforce and now have more than 100 crews, both MLGW
No MLGW Board of Commissioners Meeting July 5, 2023
June 28, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Precautionary Boil Water Advisory Lifted
June 28, 2023
(June 28, 2023, 11:30 a.m.) – Effective 11:25 a.m. today, the precautionary boil water advisory is lifted for MLGW water customers located in North Shelby County. There are no restrictions on the normal use of drinking water supplied to all MLGW customers. This action has been taken in consul
(June 28, 2023, 10:30 a.m.) – MLGW and contract crews have safely restored power to 90,000 of the 120,000+ customers who lost power after Sunday night’s storms. The National Weather Service reports the heat and humidity will start to build today and become dangerous Thursday and Friday
An outage update to MLGW customers from Doug McGowen
June 27, 2023
Our restoration efforts have continued through the day and will continue until we have every customer restored. We increased the number of repair crews to 90 today, and will be adding 10 more tomorrow, and others as we can get them. They are joined by 79 tree trimming crews who ar
(June 27, 2023, 5 p.m.) – MLGW and contract crews have safely restored power to 74,000 of the 120,000+ customers who lost power after Sunday night’s storms. It is the sixth worst storm in MLGW history. For perspective, Hurricane Elvis holds the number one spot and Hurricane Katrina is s
MLGW crews making progress – 67,000 customers affected by Sunday’s supercell storm restored
June 27, 2023
(June 27, 2023, 10 a.m.) – MLGW and contract crews have made good progress safely restoring power to 67,000 of the 120,000+ customers who lost power after Sunday night’s storms. Because of the extensive damage, restoration for 55,000 remaining customers is expected to last multiple days
MLGW crews hard at work assessing damage
June 26, 2023
(June 26, 2023, 6 p.m.) – MLGW and contract crews have been hard at work safely restoring power to over 40,000 customers after last night’s supercell thunderstorms took out power to nearly 120,000 customers. Because of the extensive damage, restoration is expected to last multiple days.
A Message to MLGW customers from Doug McGowen
June 26, 2023
Last evening, our community suffered extensive damage from 75 mph winds that were caused by quickly moving super cell thunderstorms. These storms wreaked havoc across our area, causing more than 700,000 customers to lose power - 122,000 in the MLGW service area. The damage and out
(June 26, 2023 – 2 p.m.) Due to power outages from the recent storm, Memphis Light, Gas, and Water is experiencing low water pressure issues in a small portion of the service area located in North Shelby County. There are no reports of any impact on water quality, but per regulation, any time
Sunday’s Super Cell Thunderstorms Cause 120,000+ Outages
June 26, 2023
Restoration efforts to span multiple days
(June 26, 2023, 10 a.m.) – More than 700,000 customers in Arkansas, Tennessee, Kentucky and Georgia were impacted by the “Super Cell” thunderstorms on Sunday. A little more than 27% of Shelby County customers, 30% of Hardeman County cus
(June 25, 2023 – 11:30 p.m.) Damaging winds with gusts up to 75 mph has affected more than 120,000 customers in Memphis and impacted MLGW’s water distribution system. As a result, Arlington, Cordova and some areas of Northeast Shelby County are experiencing low water pressure.
To con
Severe storms cause nearly 120,000 outages
June 25, 2023
(June 25, 2023, 8 p.m.) – Severe storms, with wind gusts of up to 75 mph, moved through the area causing outages that affected nearly 120,000 customers. MLGW crews will begin damage assessment and identifying immediate actions to restore as many customers as quickly as possible. In addition
MLGW to install gas main on North Germantown Parkway
June 23, 2023
Memphis Light, Gas and Water crews will start construction on a gas main on the east side of North Germantown Parkway (near Chimney Rock Boulevard). This may temporarily impact the flow of north bound traffic.
We expect to begin construction Monday, June 26 at 6 a.m. and complete construction on
MLGW Board of Commissioners Meeting July 5, 2023
June 22, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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Memphis Light, Gas and Water is hosting a webinar for small business owners Thursday, June 22. Power Pivot: Attracting and Retaining Employees in the New Normal starts at 4 p.m. on Zoom: https://mlgw.zoom.us/j/85906866065.
Today’s job market is competitive. Business leaders must be innovat
Power restoration complete after Father’s Day Storm
June 21, 2023
Memphis Light, Gas and Water crews and 21 additional utility contract crews have restored power to all MLGW customers affected by Sunday’s storms.
The severe weather system that struck Texas and Oklahoma Sunday morning also hit the Mid-South. Winds up to 65 mph and thundershowers caused wi
MLGW crews work through the night to restore remaining customers out from Father’s Day Storm
June 20, 2023
(June 20, 2023 – 7:30 p.m.) – MLGW crews and 21 additional utility contract crews have worked to restore 99% or 47,5000 customers impacted by storms Sunday. Work will continue through the night to restore the remaining 500 customers off from the original storm. Ou
MLGW Makes Solid Progress in Restoring Power
June 20, 2023
(June 20, 2023) – Our dedicated team worked overnight, fixing a single major outage, and resolving 130 additional outages. Currently, 3,300 customers remain without power across 260 outages. We remain optimistic about substantial restoration by this evening, aiming to restore an average of 12
MLGW Addressing Smaller Outages
June 19, 2023
(June 19, 2023, 9 p.m.) – Memphis Light, Gas and Water crews and contract crews are addressing smaller, more complex and time-consuming outages. There are 36 total repair crews and 27 troubleshooting crews. They are joined by more than 20 engineers who are doing damage assessment.
Restorat
MLGW Storm Restoration Efforts Ramp Up
June 19, 2023
(June 19, 2023, 11 a.m.) – Memphis Light, Gas and Water crews continue to make progress restoring power. Twelve outside contract crews will supplement our efforts today.
Overnight storms impacted an additional 4,200 customers bringing the total impacted Sunday to 48,000. As of 9 a.m. Monda
MLGW Continues Restoration Efforts – Most Customers Should be Restored by Tuesday Evening
June 18, 2023
(June 18, 2023, 6 p.m.) – Memphis Light, Gas and Water crews are making progress restoring power. As of 5:30 p.m., Sunday there are about 15,000 customers without power and 29,000 have been restored. The majority of customers should have power by Tuesday evening unless severe weather returns
(June 18, 2023, 10:30 a.m.) – Memphis Light, Gas and Water crews are hard at work restoring power to utility customers affected by early morning weather-related outages. Currently, there are about 27,000 customers without electricity. That is down from 44,671 total impacted.
Severe stor
Memphis Light, Gas and Water invites small business owners to join and participate in the Power Pivot webinar “Attracting and Retaining Employees in the New Normal” on Thursday, June 22 at 4 p.m. on Zoom: https://mlgw.zoom.us/j/85906866065.
Business owners struggling to hire staff ar
Memphis Light, Gas and Water is hosting an Engineering & Information Technology/ Information Services Job Fair on Saturday, June 24 from 10 a.m. – 2 p.m. at the MLGW Training Center, 4949 Raleigh-Lagrange Road.
This job fair is ONLY for Engineering and Information Technology/ Informati
Changing the Game: Procurement Fair 2023
June 6, 2023
Memphis Light, Gas and Water’s Supplier Diversity department is hosting a Procurement Fair on Friday, June 16 from 9 a.m. to 2 p.m. at the MLGW Training Center, 4949 Raleigh-Lagrange Road.
The Procurement Fair is free and food trucks will be onsite.
This year’s theme, “Chang
MLGW Board of Commissioners Meeting June 7, 2023
May 24, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW closed in observance of Memorial Day
May 24, 2023
Memphis Light, Gas and Water offices will be closed on Monday, May 29 in observance of Memorial Day. Normal business operations will resume Tuesday, May 30.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an outa
MLGW Hosting Mobile Food Pantry Thursday, June 8
May 22, 2023
Memphis Light, Gas and Water is hosting a Mobile Food Pantry at St. Augustine Catholic Church, 1169 Kerr Ave, on Thursday, June 8. The food will be distributed starting at 10 a.m. until supplies are gone.
The food is donated in partnership with the Mid-South Food Bank.
Requirements
All
Memphis Light, Gas and Water and Memphis City Councilwoman Jana Swearengen-Washington, invite utility customers and constituents to Power Hour Community Meeting Thursday, May 25 at the Glenview Community Center, 1141 S. Barksdale. Doors open at 5 p.m. so customers can meet with a Service Advisor fo
MLGW to host workshops focused on electric vehicles
May 19, 2023
Memphis Light, Gas and Water, in conjunction with local and state organizations, will host two workshops next week at the Shelby Farms Park FedEx Event Center, 415 Great View Drive East.
A Community Forum about EV Charging Wednesday, May 24, from 4 – 7 p.m. MLGW, Drive Electric TN, Tenness
Memphis Light, Gas and Water recently completed its annual Comparative Rates Survey comparing Memphis’ combined electric, gas, and water utility rates with other cities around the United States. MLGW’s combined rates continue to be among the lowest in the country.
For several years,
MLGW releases 2022 Water Quality Report
May 3, 2023
Memphis Light, Gas and Water is excited to announce the online release of the 2022 Water Quality Report. It is available in English and Spanish at mlgw.com/waterquality. Customers can also request a printed copy of the Water Quality Report by calling 901-320-3950 or emailing corpcomm@mlgw.org.
A
MLGW to read meters Saturday, April 29
April 27, 2023
To better serve our customers and protect them from being billed for 35 or more days of service, it is sometimes necessary for MLGW to read meters on Saturdays.
On Saturday, April 29, we are reading cycle 19.
Meters are typically read once per month on a weekday; occasionally the utility read
MLGW Board of Commissioners Meeting May 17, 2023
April 25, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
The meeting
MLGW Hosts Emergency Preparedness Workshops
April 21, 2023
Memphis Light, Gas and Water Division will host several community workshops to better prepare customers for weather-related emergencies. These Safety in Preparedness Program (SiPP) workshops will provide the tools necessary to create severe weather emergency plans.
Attendees of the free SiPP wor
MLGW crews working to assess damage, restore power
April 23, 2023
A line of thunderstorms with powerful winds moved through Memphis and Shelby County Saturday night, knocking out power to more than 24,000 Memphis Light, Gas and Water customers.
There are over 10,000 customers currently without power. MLGW crews, contract crews, and 35 tree trimming crews ar
MLGW Board of Commissioners Meeting April 19, 2023
April 13, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW hosting mobile food pantry Tuesday, April 18
April 13, 2023
Memphis Light, Gas and Water is hosting a Mobile Food Pantry at Macedonia MB Church Boxtown, 1814 Fields Road on Tuesday, April 18. The food will be distributed starting at 10 a.m. until supplies are gone.
The food is donated in partnership with the Mid-South Food Bank to help up to 500 househol
April is Safe Digging Month
April 12, 2023
Stay safe and keep your family safe this spring. April is National Safe Digging Month, a time when many homeowners, residents, contractors and excavators dig, excavate, build, landscape and garden. If there are plans to dig or excavate on your property, whether it’s for fence posts, trees, ga
MLGW crews preparing for severe weather
April 5, 2023
Memphis Light, Gas and Water Division is preparing for severe weather. The National Weather Service is forecasting more damaging winds and thunderstorms this evening. Impacts to the MLGW service area may include power outages, tree damage and travel difficulties.
Crews are assessin
MLGW continues restoration efforts – 35,000 restored
April 2, 2023
(April 2, 2023 – 7 p.m.) Following Friday night’s storms, a total of 40,000 unique customers were affected by power outages. The peak number out any one time was 36,613. We have restored power to more than 35,000 customers, and about 4,800 remain without power. Ninety-eight percent rest
MLGW continues restoration efforts – 32,000 restored
April 2, 2023
(April 2, 2023 – 10:30 a.m.) Following Friday night’s storms, a total of 40,000 unique customers were affected by power outages. The peak number out any one time was 36,613. We have restored power to more than 32,000 customers, and about 8,000 remain without power. Ninety-eight percent
MLGW crews work on restoration efforts through the night
April 1, 2023
(April 1, 2023 – 6 p.m.) Following last night’s storms, a total of 40,000 unique customers have been affected by power outages. The peak number out any one time was 36,613. We have restored power to more than 30,000 customers and 9,622 remain without power.
The biggest concentr
Damaging winds moved through Memphis and Shelby County, knocking out power to more than 34,000 Memphis Light, Gas and Water customers. MLGW is currently working to assess damages and restore power.
A transmission tower and lines were severely damaged in the Airport area. In addition, there
MLGW crews prepared for severe weather
March 31, 2023
Memphis Light, Gas and Water Division is preparing for severe weather as the National Weather Service is forecasting damaging winds and tornados in the Mid-South this evening. Impacts to the MLGW service area may include power outages, tree damage, and travel difficulties.
MLGW crews and additio
Memphis Light, Gas and Water offices will be closed on Tuesday, April 4 in observance of Dr. Martin Luther King Jr. Memorial Day. Normal business operations will resume Wednesday, April 5.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements an
MLGW closed in observance of Good Friday
March 30, 2023
Memphis Light, Gas and Water offices will be closed on Friday, April 7 in observance of Good Friday. Normal business operations will resume Monday, April 10.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to check the status of an out
Memphis Light, Gas and Water invites local business owners to give their feedback about working with the utility at one-of-two virtual public hearings scheduled for Wednesday, April 5 at 5:30 p.m. and Thursday, April 6 at noon. Public policy consultants Griffin & Strong, P.C. are conducting the
MLGW Power Hour Community Meeting Wednesday, March 29
March 28, 2023
Memphis Light, Gas and Water invites customers to a Power Hour Community Meeting Wednesday, March 29, from 6 – 7 p.m. at the Benjamin L. Hooks Central Library, 3030 Poplar Avenue. MLGW Service Advisors are available to answer My Account and billing questions at 5 p.m.
Power Hour Community
MLGW schedules in-person Power Hour Community Meeting
March 21, 2023
Memphis Light, Gas and Water invites customers to a Power Hour Community Meeting Wednesday, March 29, from 6 – 7 p.m. at the Benjamin L. Hooks Central Library, 3030 Poplar Avenue.
Power Hour Community Meetings allow MLGW customers and utility leadership to speak face-to-face, answer questi
City of Memphis and MLGW LED Streetlight Update
March 20, 2023
Monday, March 20
What: Phase A1 of the $42 million LED streetlight conversion project is underway. This is an opportunity to see the lights installed in this area and learn about the deployment plan and timeline. Nearly 77,000 streetlights in Memphis will be converted to LED by the end of the ye
MLGW honors our Natural Gas Utility Workers on March 18
March 17, 2023
Memphis Light, Gas and Water and other natural gas utilities will observe national Natural Gas Utility Workers’ Day this week on Saturday, March 18. It’s a day when communities such as Memphis and Shelby County offer recognition and gratitude to employees who work to provide natural gas
MLGW Board of Commissioners Meeting Rescheduled
March 17, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
The April 5
What: Phase A1 of the $42 million LED streetlight conversion project is underway. This is an opportunity to see the lights installed in this area and learn about the deployment plan and timeline. Nearly 77,000 streetlights in Memphis will be converted to LED by the end of the year. Workers are repl
Memphis Light, Gas and Water Division announced the winners of the 2022 “Disaster Preparedness” Poster Art Contest.
The contest goal was for students to design the newest MLGW Power League Superhero, “Crisis Crusher.” The Superhero’s mission is to encourage students
MLGW is partnering with an experienced drone operator, PrecisionHawk, to inspect electrical utility equipment. PrecisionHawk will fly drones to inspect infrastructure in the Orange Mound and Sherwood Forest neighborhoods.
The month-long program starts Monday, March 13, and is part of an initiati
MLGW crews working to assess damage, restore power
March 3, 2023
(March 3, 2023--1:30 p.m.) Heavy rain and powerful winds moved through Memphis and Shelby County Friday morning, knocking out power to more than 34,000 Memphis Light, Gas and Water customers. As of 1:30 p.m., more than 17, 000 customers have been restored.
There are 23 repair and 33 tree trimmin
MLGW Board to tour facilities March 10
March 2, 2023
Members of the MLGW Board of Commissioners will tour selected MLGW facilities on Friday, March 10 from 11 a.m. – 4 p.m.
The purpose of the tour is to acquaint commissioners with MLGW assets and operations. The tour will depart from the MLGW Administration Building. No formal meeting will b
MLGW, AT&T and Comcast partner with Southwest Tennessee Community College for workforce initiative
February 27, 2023
Memphis Light, Gas and Water, AT&T and Comcast, in partnership with Southwest Tennessee Community College, are hosting an open house to announce the M.A.C. Workforce Initiative Tuesday, February 28 at 6 p.m. at Southwest’s Macon Cove Campus, 5983 Macon Cove, in the Farris Building Auditor
March 1 MLGW Board of Commissioners meeting canceled
February 24, 2023
Next meeting is Wednesday, March 15 at 8:30 a.m.
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at t
MLGW Power Pivot webinar focuses on business continuity planning
February 22, 2023
Memphis Light, Gas and Water will host a LIVE Power Pivot webinar for small businesses this Thursday, February 23, at 3 p.m. on Zoom: https://mlgw.zoom.us/j/82645815200.
Attendees will learn how to create a solid business continuity plan and get expert advice from three guest panelists:
Andre
Congratulations to MLGW President and CEO Doug McGowen. The Memphis Business Journal named President McGowen one of its 2023 “Power 100.”
As a member of the US Navy, President McGowen served as the Commanding Officer of a strike fighter squadron in combat operations in Iraq and Afgha
MLGW Announces Change to Delayed Billing Process
February 13, 2023
Memphis Light, Gas and Water Division will no longer delay the billing of accounts in exception status. Instead, bills will be sent reflecting an estimated usage for a service where the meter has failed to report any usage at all.
The change was prompted by a rise in delayed bills waiting to b
MLGW Board of Commissioners Meeting February 15, 2023
February 13, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW crews to work overnight at Elvis Presley and Craft Rd.
February 13, 2023
Beginning Tuesday, February 14, Memphis Light, Gas and Water crews will work from 10 p.m. to 6 a.m. excavating and installing duct line at the intersection of Elvis Presley Boulevard and Craft Road.
Crews will work overnight to help minimize traffic disruptions and to help ensure their safety wh
MLGW Community Offices closed due to weather conditions
February 1, 2023
Memphis Light, Gas and Water Community Offices are closed Thursday, February 2. Normal hours will resume as weather permits.
MLGW’s Call Center will remain open from 8 a.m. until 7 p.m.
Customers can report outages, get updates on restoration efforts, and make payments by using MLGW My A
MLGW crews prepared for third wave of freezing rain and ice
February 1, 2023
MLGW crews are prepared to respond to the third and final round of freezing rain and ice that is forecast to arrive by 6 p.m. and last through Thursday at noon.
Crews are continuing to respond to outages caused by the effects of the first and second rounds of icing. Outages are dynam
MLGW Board tour of facilities postponed
February 8, 2023
The MLGW Board of Commissioners tour of selected MLGW facilities scheduled for Thursday, February 2 has been postponed due to inclement weather. A new date will be communicated when available.
The purpose of the tour is to acquaint commissioners with MLGW assets and operations. When rescheduled,
MLGW Community Offices closed due to weather conditions
February 2, 2023
Memphis Light, Gas and Water Community Offices are closed today, Wednesday, February 1. Normal hours will resume tomorrow as weather permits.
MLGW’s Call Center will remain open from 8 a.m. until 7 p.m.
Customers can report outages, get updates on restoration efforts, and make payments
MLGW Community Offices closed due to weather conditions
January 31, 2023
Memphis Light, Gas and Water Community Offices closed at 3 p.m. on Tuesday, January 31. Normal hours will resume tomorrow as weather permits.
MLGW’s Call Center will remain open until 7 p.m.
Customers can report outages and get updates on restoration efforts by using MLGW My Account.
February 1 MLGW Board of Commissioners meeting rescheduled
January 31, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are usually held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
Due
MLGW crews working to assess damage, restore power
January 31, 2023
(January 31, 2023 – 1 p.m.) (CORRECTED) Freezing rain and sleet moved through Memphis and Shelby County yesterday evening, knocking out power to more than 5,000 Memphis Light, Gas and Water customers.
MLGW is currently working to restore several thousand outages as a result of last night
MLGW crews prepare for severe weather
January 30, 2023
Memphis Light, Gas and Water Division is preparing for severe weather as the National Weather Service is forecasting freezing rain and sleet in the Mid-South beginning tonight and lasting through Wednesday, February 1. Impacts to the MLGW service area may include power outages, tree damage, and tra
MLGW to relocate water main on Mysen Circle in Cordova
January 30, 2023
Work scheduled to last four weeks
Memphis Light, Gas and Water crews will relocate the water main on Mysen Circle starting Wednesday, February 1.
Mysen Circle will be closed between Ericson Road and Mysen Cove from 7 a.m. to 5:30 p.m. daily, Monday through Friday until March 1.
MLG
MLGW Community Offices closing at 5 p.m. Friday, January 27
January 26, 2023
Memphis Light, Gas and Water Community Offices will close at 5 p.m. on Friday, January 27. Normal hours will resume Monday, January 30.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements, and to check the status of an outage. Customers can al
MLGW launches job portal
January 25, 2023
Memphis Light, Gas and Water launched an updated job portal this week. MLGW Careers is easier to navigate with a new, clean look. Visit mlgw.com and click on “MLGW Job Opportunities” to search and apply for careers with the largest three-service public power utility in the country
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MLGW Board of Commissioners Meeting February 1, 2023
January 23, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Board tour facilities
January 23, 2023
Members of the MLGW Board of Commissioners will tour selected MLGW facilities on Thursday, February 2 from 11 a.m. – 4 p.m.
The purpose of the tour is to acquaint commissioners with MLGW assets and operations. The tour will depart from the MLGW Administration Building. No formal meeting wi
MLGW closed in observance of Dr. Martin Luther King Jr. Day
January 11, 2023
Memphis Light, Gas and Water offices will be closed on Monday, January 16 in observance of Dr. Martin Luther King Jr. Day. Normal business operations will resume Tuesday, January 17.
Customers can use My Account on MLGW’s secure website to check balances, make payment arrangements and to c
Applications opening on Jan. 24 for the home weatherization program
January 10, 2023
Homeowners with qualified incomes who need weatherization and energy-efficiency repairs should apply for the MLGW Share the Pennies Home Weatherization Program. The work includes attic insulation, window replacement, air sealing and other energy-saving repairs. Homeowners can apply online at MIFA.o
MLGW Board of Commissioners Meeting January 18, 2023
January 5, 2023
Memphis Light, Gas and Water is governed by a Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public meetings are held at 8:30 a.m. on the first and third Wednesdays of each month (unless otherwise noted) at the MLGW Administration Building, 220 S. Main.
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MLGW Volunteers will Deliver Energy Kits in Honor of MLK Day
January 3, 2023
(January 3, 2023) Memphis Light, Gas and Water will partner with Leadership Memphis and First Baptist Church-Broad for its annual Martin Luther King Day of Service on Friday, January 13, 2023.
Volunteers will work in small groups, delivering free small energy kits in the Binghampton community fr
Memphis, TN 38103