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MLGW’s Oct. 27 Power Pivot Webinar Focuses on Small Business Grants
October 21, 2020
During MLGW’s new regular series Power Pivot, local officials will talk about what financial help is available for personal care businesses, places of worship and restaurants.
The webinar starts at 4 p.m. on Tuesday, Oct. 27 on MLGW Facebook Live and on Zoom.
Andre Gibson and Dominique
MLGW will read meters Saturday, October 24
October 21, 2020
To better serve its customers and protect them from being billed for 35 days or more of service, Memphis Light, Gas and Water will read meters Saturday, Oct. 24, 2020.
Meters are typically read once per month on a weekday; occasionally the utility reads meters on Saturdays.
For more informati
Gas Odor in the Air near East Brooks Road and South Third Street
October 19, 2020
Routine work will occur on Tuesday, October 20, 2020
MLGW crews will perform maintenance work that will require natural gas to be vented into the atmosphere in the area of East Brooks Road and South Third Street. Gas will be vented into the air for one hour. This routine work will occur on Tuesd
October 21 MLGW Board of Commissioners Meeting Exclusively Online
October 16, 2020
Online streaming is audio only
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, October 21, 2020 at 8:30 a.m. on mlgw.com. There will not be a physical meeting.
Customers who plan to submit questions can send them by email prior to the mee
Public Notice: MLGW Board of Commissioners Meeting
October 15, 2020
Notice of the MLGW Board of Commissioners
Wednesday, October 21, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic,
Registration is open for MLGW’s Winter Moratorium program to assist elderly and disabled customers
October 14, 2020
As colder weather approaches, MLGW wants to ensure uninterrupted service to its senior (ages 60 and above) and disabled customers. The Winter Moratorium program has been in place for over two decades and prevents cutoffs for registered customers during the months of December, January and February.
MLGW crews prepare for effects of Hurricane Delta
October 9, 2020
Hurricane Delta could cause heavy rain and wind gusts tonight into Sunday here in the Mid-South.
Crews from Memphis Light, Gas and Water Division are ready to respond to any local damage or outages, however; restoration times may be extended due to COVID-19 safety measures.
Customers can repo
MLGW hosts Power Pivot – a new webinar to help small businesses
October 7, 2020
Are you struggling to stay afloat as a small business owner? Learn how other businesses are coping during this pandemic.
During MLGW’s new regular series Power Pivot, business owners will talk about how they are surviving the new normal.
Tune in for our second half-hour webi
Gas Odor in the Air on Millington Road
October 7, 2020
Routine work will occur on Monday, October 12, 2020
MLGW crews will perform maintenance work that will require natural gas to be vented into the atmosphere in the area of Millington Road south of Fite Road. Gas will be vented into the air for one hour. This routine work will occur on Monday, Oct
MLGW Board Meeting (Meeting on Oct. 7)
October 5, 2020
Notice of MLGW Board of Commisioners Meeting
Wednesday, October 7, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, th
MLGW announces the 2020 Student Poster Contest focusing on Internet Safety
September 30, 2020
– Making the Internet Safe One Byte at a Time
Shelby County students, grab your paints, brushes, colored pencils, computers, crayons, glue and glitter! It’s time to enter the Memphis Light, Gas and Water Student Poster Contest. The utility is once again sponsoring its annual Student
Gas Odor in the Air at Brooks Road and Graves Road
September 28, 2020
Due to inclement weather, MLGW gas maintenance planned for today has been rescheduled to September 29, 2020. MLGW will perform maintenance on a gas main in the area of Brooks Road and Graves Road. This work will require natural gas to be vented into the atmosphere for one hour beginning at 7 a.m.&n
Gas Odor in the Air at Brooks Road and Graves Road
September 25, 2020
On September 28, 2020, MLGW will perform maintenance on a gas main in the area of Brooks Road and Graves Road. This planned work will require natural gas to be vented into the atmosphere for one hour beginning at 7 a.m.
The public in the surrounding areas may smell mercaptan in the air. This is
Special Called MLGW Board of Commissioners Meeting on September 24
September 24, 2020
The MLGW Board of Commissioners special called meeting on Thursday, September 24 can be viewed on mlgw.com. Agenda topics are the 2021 preliminary budget and the power supply consultant solicitation. Customers can watch on the Board Meeting Live Stream: mlgw.com/livestream. There will be no physica
MLGW partners with food bank for mobile food pantry
September 23, 2020
Memphis Light, Gas and Water is partnering with the Mid-South Food Bank to help families affected by COVID-19 by offering its third Mobile Food Pantry, September 29 at the Joyce M. Blackmon Training Center, 4949 Raleigh-LaGrange Rd.
When: Tuesday, September 29, 2020
Where: 4949 Raleigh-Lagran
Called MLGW Board of Commissioners Meeting on September 24
September 22, 2020
The MLGW Board of Commissioners will host a special called meeting on Thursday, September 24 at 9:30 a.m. Agenda topics are the 2021 preliminary budget and the power supply consultant solicitation. Customers can watch on the Board Meeting Live Stream: mlgw.com/livestream or on Zoom.
Agenda
Possible Gas Odor in the Air at Brooks Road and Graves Road
September 22, 2020
On September 23, 2020, MLGW will perform maintenance on a gas main in the area of Brooks Road and Graves Road. This planned work will require natural gas to be vented into the atmosphere for one hour beginning at 8 a.m.
The public in the surrounding areas may smell mercaptan in the air. This is
MLGW hosts Power Pivot – a new webinar to help small businesses
September 22, 2020
Are you struggling to stay afloat as a small business owner? Learn how other businesses are coping during this pandemic.
During MLGW’s new regular series Power Pivot, business owners will talk about how they are surviving the new normal.
Tune in for our first half-hour webinar at 4:30 p
MLGW to host virtual community meeting
September 17, 2020
Memphis Light, Gas and Water Division invites customers to a virtual community “Power Hour” meeting September 24, 6 p.m. at mlgw.com/PowerHourMeeting. The meeting will be hosted on Zoom as well as streamed live on the MLGW Facebook page.
Power Hour community meetings give MLGW custom
September 16 MLGW Board of Commissioners Meeting Exclusively Online
September 14, 2020
Online streaming is audio only
Agenda
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, September 16, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meet
Remaining outages expected to be restored by 10 p.m.
September 10, 2020
Customers should call 901-544-6549 if needing assistance
Earlier today an underground network fire caused damage to MLGW’s equipment resulting in an extended outage in the southern part of downtown Memphis.
The impacts of this outage are still being experienced by many of our customers
Early morning fire temporarily shuts down MLGW substation
September 10, 2020
Customers should call 901-544-6549 if needing assistance
MLGW crews are working to restore power to customers after an underground network fire that began in the early morning hours at Second and Gayoso Street. The network fire impacted several downtown businesses and residential areas and resul
Gas Odor in the Air at Four Locations on Wednesday, September 9
September 9, 2020
Customers should call 901-544-6549 if needing assistance
On September 9, 2020, MLGW will perform routine maintenance at four locations in the areas of Seward Gate Station (1303 Seward Rd), Collierville Gate Station (791 S. Mount Pleasant), Airways Gate Station (5539 Airways Blvd) and Weaver Gate
Gas Odor in the Air at Brooks Road and Graves Road
September 8, 2020
Routine maintenance on September 9 to last one hour
MLGW will perform routine maintenance on a gas main in the area of Brooks Road and Graves Road on September 9, 2020. This planned work will require natural gas to be vented into the atmosphere in the area of 3071 Stonebrook Circle for one hour
MLGW Closed Labor Day
September 3, 2020
Memphis Light, Gas and Water Division offices will be closed Monday, September 7 in observance of Labor Day. Normal business operations resume Tuesday, September 8.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby Cou
Online streaming is audio only
Agenda
UPDATE: Due to the extended State of Emergency order by Governor Lee, Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, September 2, 2020 at 8:30 a.m. There will be no physical meeting.
Customers
Gas Odor in the Air at Brooks Road and Graves Road
August 24, 2020
Routine maintenance on September 1 to last one hour
MLGW will perform routine maintenance on a gas main in the area of Brooks Road and Graves Road on September 1, 2020. This planned work will require natural gas to be vented into the atmosphere in the area of 3071 Stonebrook Circle for one hour
Storm restoration efforts complete
August 30, 2020
Memphis Light, Gas and Water Division crews completed restoring service to all customers who lost power in Friday’s storms this afternoon.
The remnants of Hurricane Laura brought heavy rain and wind to the Mid-South.
Damage was widespread across Shelby County and included down
MLGW Crews are Continuing Restoration Efforts Following Storm
August 28, 2020
Customers should call 544-6500 to report an outage
27,900 Memphis Light, Gas and Water customers in Memphis and Shelby County were impacted by outages as a result of severe weather caused by the remnants of Hurricane Laura. There are currently 4,709 customers without power. Full restoration is e
September 2 MLGW Board of Commissioners open to the public
August 27, 2020
Seating will be limited
Memphis Light, Gas and Water’s September 2, 2020 Board of Commissioners meeting will be open to the public. The Board will allow customers to make comments in person. Due to social distancing, seating will be limited and only a few customers will be allowed to enter
MLGW crews prepare for remains of Hurricane Laura
August 27, 2020
Memphis Light, Gas and Water Division is prepared for severe weather as the remnants of Hurricane Laura head toward the Mid-South. The National Weather Service in Memphis forecasts flash flooding, damaging wind and possible short-lived tornadoes beginning tonight and into tomorrow morning.
Gas Maintenance on Getwell at Elliston this week
August 20, 2020
Memphis Light, Gas and Water gas crews will work in the southbound lanes of Getwell Road at Elliston Road until Friday, August 21 from 6 a.m. to 2 p.m.
STC (Superior Traffic Control) has set up the traffic control for the construction area.
For information about gas system improvement project
MLGW to Host Virtual Press Conference Tomorrow
August 18, 2020
MLGW President and CEO J.T. Young will hold a virtual press conference on Wednesday, August 19 immediately after the MLGW’s Board of Commissioners' meeting. The press conference will address the next steps in MLGW’s Integrated Resource Plan process.
Zoom Details
Link: https://ml
MLGW to host Integrated Resource Plan Listening Session
August 13, 2020
Monday, Aug. 17, 2-5 p.m.
The Memphis Light, Gas and Water Board of Commissioners will host an Integrated Resource Plan (IRP) Listening Session on Monday, August 17, 2-5 p.m via Zoom. The session is designed to allow the Board to hear from the public regarding the recently completed IRP and MLGW&r
August 19 MLGW Board of Commissioners Meeting Exclusively Online
August 13, 2020
Online streaming is audio only
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, August 19, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email s
Gas Odor in the Air at Brooks Road and Graves Road
August 13, 2020
Routine maintenance on August 14 to last one hour
MLGW will perform routine maintenance on a gas main in the area of Brooks Road and Graves Road on August 14, 2020. This planned work will require natural gas to be vented into the air for one hour beginning at 7:30 a.m.
The public in the surro
Beware of Bitcoin Scam Calls
August 13, 2020
Memphis Light, Gas and Water Division asks customers to be on alert for scam callers threatening to disconnect service unless immediate payment is made by Bitcoin. A technology called “spoofing” can make it look like calls are coming from MLGW, but they are not. Customers who receive th
MLGW to host Integrated Resource Plan Listening Session
August 10, 2020
Monday, Aug. 17, 2-5 p.m.
Memphis Light, Gas and Water will host an Integrated Resource Plan Listening Session on Monday, August 17, 2-5 p.m via Zoom.
To join the meeting from a computer, tablet or smartphone visit: https://mlgw.zoom.us/j/93483273440.
Customers who would like t
MLGW observes National Call 811 Day
August 10, 2020
Reminding customers to always call Tennessee811 hotline before digging
BOOM! It’s not a sound you want to hear in your neighborhood. Natural gas explosions are most often caused by construction or digging accidents. Those accidents killed several in Durham, NC, and Newfield, NJ, last year,
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, August 19, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the
Final IRP ready for review
August 3, 2020
Memphis Light, Gas and Water’s final report of the Integrated Resource Plan (IRP) is now available for review at mlgw.com/powersupplyinfo. The IRP, led by Siemens Industry Incorporated, with community input and feedback from the Power Supply Advisory Team, provides a detailed analysis of powe
MLGW Expands Network of Bill Payment Locations
July 31, 2020
Memphis Light, Gas and Water Division customers will be able to pay their bill at over 100 additional locations in Shelby County, thanks to an expansion of authorized MLGW pay agents that now includes Dollar General® and Family Dollar® stores, starting August 3.
To simplify the process,
MLGW extends temporary moratorium on disconnects
July 30, 2020
Memphis Light, Gas and Water Division is extending its temporary suspension of disconnections and late fees until Monday, August 24.
“Many of our customers are facing major financial challenges during this pandemic and, while we must still run the business, we want to give our customers ad
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, August 5, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the MLGW Bo
Online streaming is audio only
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, August 5, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email sh
Gas Odor in the Air at Two Locations on Tuesday, July 21
July 20, 2020
Routine maintenance near Ridgeway north of Bill Morris Parkway and Outland north of Raines
MLGW will perform routine maintenance at two locations Tuesday, July 21 – Ridgeway, north of Bill Morris Parkway, and Outland, north of Raines. Work will begin around 8 a.m. and last for four hours.
MLGW Expands Bill Payment Locations
July 16, 2020
Memphis Light, Gas and Water Division customers will be able to pay their bill at over 100 new locations in Shelby County, thanks to an expansion of authorized MLGW pay agents that will now include Dollar General® and Family Dollar® stores, starting August 3.
To simplify the process, MLG
Scam calls target customers
July 13, 2020
Memphis Light, Gas and Water Division asks customers to be on alert for scam callers threatening to disconnect service unless immediate payment is made. A technology called “spoofing” makes it look like calls are coming from MLGW, but they are not. Customers who receive these types of c
Online streaming is audio only
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, July 15, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email sho
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, July 15, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the MLGW Boa
Lane closures planned at I-40 and Germantown Parkway
July 7, 2020
Memphis Light, Gas and Water Division is scheduled to install new fiber cable Sunday, July 12, causing intermittent lane closures along I-40 at Germantown Parkway.
All traffic along westbound and eastbound lanes will close long enough for MLGW crews to safely pull the fiber cable over the
IRP draft public review period ends July 6
July 1, 2020
A public review period of the draft of the Integrated Resource Plan (IRP) ends Monday, July 6. Memphis Light, Gas and Water leadership encourages customers to review the draft and send questions to powersupply@mlgw.org before the public review period is over.
Siemens Industry Incorporated
2019 Annual Report
June 29, 2020
Moving forward to a brighter future
The responsibility to provide excellent service to the citizens of Memphis and Shelby County inspires us every day, infusing our purpose, principles and direction. Founded in 1939, Memphis Light, Gas and Water Division is the nation’s largest full-servic
MLGW Closed Independence Day
June 29, 2020
Memphis Light, Gas and Water Division offices will be closed Friday, July 3 in observance of Independence Day. Normal business operations resume Monday, July 6.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shel
MLGW and Food Bank partners again for Mobile Food Pantry
June 26, 2020
Food will be distributed to families affected by COVID-19 on July 2
Memphis Light, Gas and Water will again partner with the Mid-South Food Bank to help families who continue to be affected by COVID-19 by offering a Mobile Food Pantry on July 2 at its Joyce Blackmon Training Center at 4949 Ralei
Routine maintenance to occur Monday, June 29 from 7 a.m. to 12 p.m.
MLGW will be performing routine maintenance at the South Shelby Landfill (4569 East Holmes) on June 29. This work will begin around 7 a.m. and last for five hours.
Customers may smell mercaptan in the area of Holmes, ea
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Tuesday, June 30, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer’s fu
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Tuesday, June 30, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the
Memphis Light, Gas and Water (MLGW) recently completed its annual Comparative Rates Survey comparing Memphis’ combined electric, gas and water utility rates with other cities around the U.S. MLGW’s combined rates continue to be among the lowest in the country.
The report is available
Disconnects Will Resume Monday, August 3
June 19, 2020
On March 13, Memphis Light, Gas and Water implemented its Pandemic Plan. To better serve our customers, the plan included the suspension of disconnections for all customers until further notice. During this time, while services were not disconnected, bills continued to accrue and we encouraged cust
Routine Gas Maintenance May Cause Customers to Smell Gas
June 16, 2020
Customers may smell an odor of natural gas in the air near Elvis Presley and I-55 (3071 Stonebrook Circle) on Wednesday, June 17 around 1 p.m.
Maintenance on a gas main will be the cause for the smell of Mercaptan. Mercaptan is the chemical which gives natural gas its rotten egg smell.
This s
June 17 MLGW Board of Commissioners Meeting Exclusively Online Online streaming is audio only
June 15, 2020
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, June 17, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email should include: The customer’s
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, June 17, 2020 at 8:30 a.m.
Agenda
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the ML
From the President's Desk
June 8, 2020
Statement on social justice
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.
MLGW crews working to assess damage, restore power
June 5, 2020
Severe storms and damaging winds moved through Memphis and Shelby County early this afternoon knocking out power to more than 13,000 Memphis Light, Gas and Water customers.
Utility crews are working as quickly and safely as possible to restore power to everyone affected.
They will continue wo
Water repairs will last through Friday, June 5
An MLGW water crew is working in the 1200 block of N. Second Street to make emergency repairs. Second Street will be closed between Marble and N. Seventh through Friday, June 5.
Motorists are encouraged to use N. Seventh or Thomas as alternate ro
Virtual Community Engagement meeting about the future of MLGW’s power supply to be held Thursday
June 3, 2020
MLGW, with assistance from consultant Siemens Industry Incorporated, will offer a Community Engagement meeting on Thursday, June 4 from 6-7:30 p.m. to discuss the draft integrated resource plan (IRP). The June 4 meeting will mark the beginning of a 30-day, public review period in which the public c
MLGW repair work will close Macon Road
June 2, 2020
Water main work will last 24 hours starting Wednesday, June 3 at 8 a.m.
MLGW water crews will begin repair work on a 12'' water main near 9580 Macon Road Wednesday, June 3 at 8 a.m. For crews to safely perform the work, Macon Road will be closed from Big Orange to Far Drive for 24 hours.
MLGW partners with food bank for mobile food pantry
June 1, 2020
Memphis Light, Gas and Water is partnering with the Mid-South Food Bank to help families affected by COVID-19 by offering a Mobile Food Pantry, June 4 at the Joyce M. Blackmon Training Center, 4949 Raleigh-LaGrange Rd.
When: Thursday, June 4, 2020
Where: 4949 Raleigh-Lagrange Rd., Memphis,
MLGW to perform maintenance on gas main
June 1, 2020
MLGW crews will perform maintenance on a gas main in the area of 3071 Stonebrook Circle (Elvis Presley and I-55).
This routine work will occur on Tuesday, June 2 around 7:30 a.m. and last about an hour. Customers may smell mercaptan, the chemical which gives natural gas its rotten egg odor
IRP draft ready for public review
May 29, 2020
A draft of the Memphis Light, Gas and Water Integrated Resource Plan (IRP) is now available online at mlgw.com/powersupplyinfo. It includes scenarios for the future power supply of MLGW and, once finalized, the IRP will serve as a guide for MLGW’s long-term power supply in its mission to safe
MLGW installing electric duct line
May 29, 2020
Traffic disruptions expected
Memphis Light, Gas and Water crews will begin installing an electric duct line Monday, June 1 in the area of Camilla St. and Madison Ave. in the Medical District.
Drivers exiting I-240 and heading westbound on Madison are encouraged to find an alternate route whil
Siemens to present the integrated resource plan (IRP) draft
The public is invited to virtually attend the MLGW Power Supply Advisory Team (PSAT) meeting on Friday, May 29, from 10 a.m. to 2 p.m. The public will be able to view the meeting live.
To join the meeting from a computer, tablet or s
Online streaming is audio only
Memphis Light, Gas and Water will stream the audio of its Board of Commissioners meeting on Wednesday, June 3, 2020 at 8:30 a.m. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting. The email shou
Wednesday, June 3, 2020 at 8:30 a.m.
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating to the COVID-19 pandemic, the MLGW Board of Commissioners meeting will be conducted via live stream in order to
MLGW’s Power Supply Advisory Team to Meet Virtually
May 26, 2020
MLGW’s Power Supply Advisory Team (PSAT) will meet virtually on Friday, May 29, from 10 a.m. to 2 p.m. The information to view the meeting will be posted to mlgw.com/powersupplyinfo later this week. The public will be able to view the meeting.
During the meeting, Siemens will present the i
(May 25, 2020, 3 p.m.) – All customers affected by Friday’s storm have been restored as of 1 p.m.
"It was a difficult weekend for many of our customers. I’m grateful that our crews, with the assistance of a number of outside crews, worked hard to complete a safe, focused r
Full restoration expected by the end of Monday, May 25
(May 24, 2020, 6:30 p.m.) – Approximately 2,100 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early Friday evening.
95% of Customers to be restored by midnight
(May 24, 2020, 11:00 a.m.) – Approximately 4,500 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early Friday evening. &
40,495 customers restored
(May 23, 2020, 6:30 p.m.) – Approximately 10,000 customers are still without power due to severe storms and damaging winds that moved through Memphis and Shelby County early yesterday evening.
Crews from MLGW, as well as other electric utilities cal
70 percent of customers restored
(May 23, 2020, 1 p.m.) – Severe storms and damaging winds moved through Memphis and Shelby County early this evening knocking out power to more than 52,000 Memphis Light, Gas and Water customers.
About 16,000 customers are still without power
MLGW crews working to assess damage, restore power
May 22, 2020
Almost 50,000 customers impacted by Friday’s storm
(May 22, 2020, 7 p.m.) – Severe storms and damaging winds moved through Memphis and Shelby County early this evening knocking out power to roughly 50,000 Memphis Light, Gas and Water customers.
Utility crews are
MLGW Closed on Memorial Day
May 21, 2020
Memphis Light, Gas and Water Division offices will be closed Monday, May 25 in observance of Memorial Day. Business operations will resume Tuesday, May 26.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby Coun
MLGW Board of Commissioners Meeting Streamed Online
May 18, 2020
Memphis Light, Gas and Water will stream its Wednesday, May 20, 2020, 8:30 a.m. MLGW Board of Commissioners meeting online only. There will be no physical meeting.
Customers who plan to submit questions can send them by email prior to the meeting.
The email should include: The customer
Board of Commissioners Approve Funds for a COVID Community Care Grant in a Special Called Meeting
May 14, 2020
$200,000 in funding to be matched by TVA
Memphis Light, Gas and Water leadership called for a special meeting of the MLGW Board of Commissioners to approve $200,000 for a COVID community care fund created by The Tennessee Valley Authority (TVA).
MLGW has selected the following Memphis-area, 5
Champion of renewable energy dies
May 13, 2020
Memphis Light, Gas and Water Division mourns the loss of energy advisor and public utilities leader, S. David Freeman. Freeman died Tuesday; he was 94 years old.
Freeman was a firm believer in public power and headed some of the country’s largest public utility companies including th
American Public Gas Association (APGA) presented Memphis Light, Gas and Water (MLGW) with the prestigious APGA System Operational Achievement Recognition (SOAR) for excellence in operating its natural gas utility. Public natural gas systems are entrusted by their customers to deliver clean and affo
Online recording is audio only and will be livestreamed
Memphis Light, Gas and Water will livestream a special called meeting of the Board of Commissioners on Thursday, May 14, 2020, at 1 p.m. The meeting is anticipated to last 15 to 20 minutes.
There’s no physical meeting or video. Onl
Re-Opening businesses: Rusty/Brown Water Tips
May 11, 2020
Many businesses are closed due to COVID-19, which resulted in minimum water usage.
As a precaution before the first water usage, when reoccupying your premise, it is recommended you flush all water lines inside your premise by running all cold water faucets fully open for 10 minutes. This will e
MLGW Conducts Natural Gas Pipeline Survey
May 11, 2020
MLGW’s contractor Mears Group will survey gas pipelines May 12 – June 30
Mears Group, a contractor with MLGW, will have crews surveying 12 miles of the natural gas pipeline from the 1300 block of Seward Road to the 2100 block of N. Germantown Road and 21 miles of pipeline from the 96
MLGW 2019 Water Quality Report Available Online
May 8, 2020
The Memphis Light, Gas and Water Division 2019 Water Quality Report is available online on MLGW’s website. The report is available in English and Spanish at mlgw.com/waterquality.
Customers can also request a paper copy of the report by calling (901) 320-3950 or emailing corpcomm@mlgw.org.
MLGW warns customers about scam callers
May 7, 2020
Memphis Light, Gas and Water Division asks customers to be on alert for criminals posing as MLGW operators and demanding money. Scammers often use a technology called “spoofing” to disguise their number and make it look like the call is coming from a legitimate business.
MLGW wants t
Water Main Break on Mallory Road
May 7, 2020
Repairs expected to last into the evening
Memphis Light, Gas and Water crews are repairing a water main, south of 9 Mallory Road.
To resolve the issue, crews have isolated the mains servicing the areas of Mallory, Dempster, Kentucky, Florida, Kansas and Gage. Some of the valves south of Demps
Work expected to take place from May 11 - 13
Memphis Light, Gas and Water will close Gayoso Avenue between Front and Main Streets on Monday, May 11. Crews will repair an electric duct line. Work is expected to be completed by Wednesday, May 13.
MLGW is the largest three-service public p
Memphis Light, Gas and Water Division warns customers about thieves and other criminals disguising themselves as essential workers in order to gain access to homes and walk around neighborhoods undetected.
MLGW employees conducting utility business will always have identification with them
MLGW Board Meeting (May 6)
May 1, 2020
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, May 6, 2020 at 8:30 a.m.
Board Meeting Agenda
Public Notice
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating t
Online recording is audio only
Memphis Light, Gas and Water will stream its Board of Commissioners meeting exclusively online Wednesday, May 6, 2020, 8:30 a.m. There’s no physical meeting or video. The audio from the Commissioners’ electronic meeting will be livestreamed.
Public c
Work Continues on A. W. Willis Avenue
April 28, 2020
Westbound lane closure extended to Wednesday, April 29
Memphis Light, Gas and Water crews continue work on a water main along A. W. Willis Avenue.
A detour has westbound traffic going to 5th Street, to Sycamore Avenue, to 4th Street and then back to A. W. Willis Avenue.
This detour will la
Fuel Blending Process May Cause Customers to Smell Gas
April 27, 2020
Mercaptan to be used on President’s Island April 29
Customers may smell an odor of natural gas in the air near President’s Island on Wednesday, April 29. Excel TSD is using mercaptan, the chemical which gives natural gas its rotten egg odor, in their fuel blending process. The blendi
A. W. Willis Avenue Westbound Lane Closure Water main repairs expected to last until Friday, April 24
April 23, 2020
Memphis Light, Gas and Water crews are currently working on a water main along A. W. Willis Avenue.
A detour will have westbound traffic going to 5th Street, to Sycamore Avenue, to 4th Street and then back to A. W. Willis Avenue.
This detour will last until Friday, April 24 unless rain slows
MLGW Crews to Aid in Chattanooga Storm Restoration
April 15, 2020
A convoy of eight MLGW trucks with nine employees will leave the North Service Center, 1060 Tupelo, on April 16 at 6 a.m. for the five-hour drive to Chattanooga, TN, to help with storm restoration.
The crews will be in Chattanooga for an unspecified amount of time. In recent years mutual aid agr
MLGW Board Meeting (April 15)
April 13, 2020
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, April 15, 2020 at 8:30 a.m.
Board Meeting Agenda
Public Notice
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating
Poplar Lane Closures Extended as Repairs Continue
April 13, 2020
Memphis Light, Gas and Water crews will continue repairs to a water leak in front of 3850 Poplar Avenue. This maintenance requires westbound curb and middle lane on Poplar Avenue between East Galloway Drive and Redbird Lane remain closed.
Water delivery to customers shouldn’t be affected d
Fuel Blending Process May Cause Customers to Smell Gas
April 10, 2020
Mercaptan to be used on President’s Island April 13 to April 16
Customers may smell an odor of natural gas in the air near President’s Island for four days starting Monday, April 13 through Thursday, April 16. Excel TSD is using mercaptan, the chemical which gives natural gas i
There’s no physical location for the meeting
In the interest of health and safety, Memphis Light, Gas and Water will once again stream its Board of Commissioners meeting exclusively online Wednesday, April 15, 2020, 8:30 a.m. There’s no physical meeting. The Commissioners’ elec
Home for Safe Digging Month?
April 9, 2020
This April, many U.S. residents will stay home to stay safe during the COVID-19 pandemic. It’s likely that many will decide to do some digging, either for gardening this spring, putting in fence posts, landscaping or having construction done. Staying safe from the virus is good, but also reme
MLGW Closed Good Friday
April 7, 2020
Memphis Light, Gas and Water Division offices will be closed Friday, April 10 in observance of Good Friday. Normal business operations resume Monday, April 13.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby Co
MLGW Suspends Late Fees until Further Notice
April 3, 2020
Effective immediately, Memphis Light, Gas and Water will waive late fees on any bills issued today and going forward until further notice.
MLGW has a history of working with our customers when they need us most. That commitment continues during the current COVID-19 outbreak.
Customers are enc
Poplar lane closures extended due to water leak repairs
March 31, 2020
Repairs continue until April 10
Memphis Light, Gas and Water crews will continue repairs to a water leak in front of 3850 Poplar Avenue. This maintenance requires the closing of the westbound curb and middle lane on Poplar Avenue between East Galloway Drive and Redbird Lane until April 10.
Wa
MLGW Closed Dr. Martin Luther King Jr. Memorial Day
March 30, 2020
Memphis Light, Gas and Water Division offices will be closed Friday, April 3 in observance of Dr. Martin Luther King Jr. Memorial Day. Normal business operations resume Monday, April 6.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customer
MLGW Board Meeting (April 1)
March 26, 2020
NOTICE OF REGULAR MEETING
of the MLGW Board of Commissioners
Wednesday, April 1, 2020 at 8:30 a.m.
Board Meeting Agenda
Public Notice
Due to the declarations of a State of Emergency by the President of the United States, the Governor of Tennessee and the Mayor of Memphis relating t
There’s no physical location for the meeting
In the interest of health and safety, Memphis Light, Gas and Water will stream its Wednesday, April 1, 2020, 8:30 a.m. MLGW Board of Commissioners meeting exclusively online. The meeting will not be accessible at any physical location.
Public
Drive-thru windows and drop boxes to remain open
Memphis Light, Gas and Water is restricting access to its Community Offices on Monday, March 23 for the safety of customers and employees. Drive-thru windows and drop boxes will remain open for payments by cash, check, and money orders only. Custo
Water Leak at 3850 Poplar Causes Lane Closures
March 17, 2020
Repair work estimated to take 7-10 days
Memphis Light, Gas and Water is repairing a water leak in front of 3850 Poplar Avenue. This maintenance requires the closing of the westbound curb and middle lane on Poplar Avenue between East Galloway Drive and Redbird Lane.
Water delivery t
MLGW implements pandemic plan
March 13, 2020
Highlights include suspension of disconnections
Memphis Light, Gas and Water has implemented its Pandemic Plan. To better serve our customers during this time of crisis, the plan includes the suspension of disconnections for all customers until further notice.
During this time, while services
MLGW to Hold Press Conference Regarding COVID-19
March 13, 2020
MLGW President and CEO J.T. Young will hold a press conference today at 3 p.m. in the lobby of the MLGW Administration Building, 220 S. Main.
During the press conference, the president will give an update on MLGW’s efforts to address the COVID-19 crisis affecting our community.
MLGW Board Meeting (March 18)
March 13, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
In the interest of health and safety, Memphis Light, Gas and Water is encouraging the public to view the Wednesday, March 18 Board of Commissioners meeting online rather than attending the meeting in person.
All board meetings are streamed live here: http://mlgw.iqm2.com/Citizens/Default.aspx.
Two New MLGW Gas Main Projects set to begin March 9
March 6, 2020
Memphis Light, Gas and Water crews will begin work next week at two sites to improve MLGW’s natural gas system. Beginning March 9, gas main construction will start on Front Street from Beale Street to Pontotoc Avenue Downtown and on Central Avenue from Cooper Street to McLean Blvd. in Midtown
Billing cycle adjustments to improve MLGW efficiency
February 28, 2020
MLGW has begun a Shelby County-wide reorganization of customer meter reading routes and billing cycles. The purpose of the project is to allow MLGW to more effectively serve customers as meter reading routes are consolidated and streamlined. However, customers should check their billing due dates e
MLGW Board Meeting (March 4)
February 28, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
MLGW declares February 29, 2020 Plus-1 Day
February 25, 2020
Memphis Light, Gas and Water Division proclaims this year’s Leap Day as Plus-1 Day. The extra day in 2020 is a great time to encourage customers to sign up for Plus-1 and communicate the impact of this program.
Of the thousands of households who come to MIFA (Metropolitan Inter-Faith Assoc
"Just Mercy" private screening to benefit MIFA’s Plus-1 Program
February 24, 2020
A private screening of Just Mercy will benefit Plus-1, a 35-year partnership between MIFA and MLGW that provides utility assistance for eligible households through donations from the community. This special screening will be at the Malco Paradiso, 584 S. Mendenhall Road, on Tuesday February 25. The
MLGW’s Power Supply Advisory Team’s final meeting set for Thursday, February 27, 2020
February 24, 2020
MLGW’s Power Supply Advisory Team (PSAT) will meet for the last time this year on Thursday, February 27, from 10 a.m. to 2 p.m. at First Baptist Broad, 2835 Broad Avenue.
During the meeting, PSAT members will provide their final input on the most effective and reliable power supply option.
My Account emails
February 21, 2020
MLGW's new My Account sends various emails from donotreply@mlgw.org. Some customers are not getting these emails. We are working to get them unblocked. In the meantime, we urge all My Account users to check their spam folders. #ServingYouIsWhatWeDo
MLGW is the largest three-service p
President and CEO to deliver the State of MLGW Address
February 18, 2020
MLGW President and CEO J.T. Young will deliver the State of Memphis Light, Gas and Water Address during the February 19 Board of Commissioners meeting to be held at 8:30 a.m. in the MLGW Administration Building (220 S. Main Street).
During the presentation, President Young will discuss the curre
Bill due dates
February 17, 2020
Memphis Light, Gas and Water wants to remind customers to check their billing due dates. Your billing due date may change as MLGW moves meter reading routes to become more efficient and to serve you better.
MLGW Board Meeting (Feb. 19)
February 12, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
MLGW employees named Heroes after saving the lives of strangers on two, separate occasions
February 5, 2020
The Board of Commissioners for Memphis Light, Gas and Water honored employees Aaron Barbas and Dwight Alexander with the Division’s Hero Award on Wednesday morning. Each employee took lifesaving action in separate incidents.
Friday, November 22, 2019, former Mechanic’s Helper, Aaron
MLGW’s February Community Events Calendar
February 4, 2020
Memphis Light, Gas and Water employees will participate in the following community events this month:
February 5, 11:30 a.m.
Energy Smart Workshop
YMCA at Schilling Farms (1185 Schilling Blvd., E.)
February 6, 1:30 p.m.
Craigmont Middle School Honors Program
3455 Covington Pike
President
MLGW Board Meeting (Feb. 5)
February 3, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
Low gas rates, warmer temps lead to lower MLGW winter bills
January 31, 2020
With abundant gas supplies and low gas prices, MLGW customers can expect low average winter heating bills this season.
For the current heating season, weather forecasters are predicting above normal winter temperatures. With a mild winter, based on current gas prices and average consumptio
MLGW issues warning about automated scam calls
January 29, 2020
Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 phone number requesting customers to call back and make a payment to avoid their services being cut off.
MLGW upgrades My Account feature
January 29, 2020
My Account (web) and IVR (phone) payment access will not be available February 9
Memphis Light, Gas and Water is upgrading its popular online account management web portal, My Account, over the weekend of February 7-9 to give customers more convenient access and greater control.
My Account an
Memphis City Council approves MLGW electric rate increase
January 22, 2020
The 3.0% increase in electric rates was approved during the City Council meeting last night.
The approval came with three amendments including a final presentation of internal cost savings to the Council in mid-May. After this final approval, MLGW may begin upgrading its infrastructure as
MLGW to hold briefing regarding budget increase
January 22, 2020
MLGW President and CEO, J.T. Young will hold a press conference immediately following MLGW’s 8:30 a.m. Board Meeting.
President Young will discuss recent budget approval and what customers can expect.
MLGW is the largest three-service public power utility in the nati
MLGW Board Meeting (Jan. 22)
January 21, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
MLGW adds second Power of Warmth event on January 22
January 17, 2020
Free space heaters and electric blankets available to qualified applicants
Memphis Light, Gas and Water has added a second Power of Warmth event in conjunction with the Neighborhood Christian Centers to assist qualified low-income seniors and disabled residents of Shelby County. The MLGW program
MLGW’s Power Supply Advisory Team’s (PSAT) first meeting of the year set for Thursday, January 23
January 17, 2020
MLGW’s Power Supply Advisory Team (PSAT) will meet for the first time this year on Thursday, January 23, from 10 a.m. to 2 p.m. at First Baptist Broad, 2835 Broad Avenue.
The 21 member PSAT team includes government, business and community leaders. The meetings are open to the public (limit
Memphis Light, Gas and Water Division employees are participating in the MLK Days of Service 2020 by serving from 9 a.m. to noon, Friday, January 17, 2020 in the neighborhood surrounding the Dave Wells Community Center, 915 Chelsea Ave.
Employee volunteers will work in groups. Some will go door-
MLGW invites customers to “Power of Warmth” expo
January 15, 2020
WHAT: Power of Warmth senior expo and giveaway
WHO: Memphis Light, Gas and Water Division in collaboration with Neighborhood Christian Centers
WHEN: Wednesday, Ja
MLGW Closed in Observance of Martin Luther King Jr. Day
January 14, 2020
Memphis Light, Gas and Water Division offices will be closed Monday, January 20 in observance of Martin Luther King Jr. Day. Normal business operations will resume
Tuesday, January 21.
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 cust
Restoration nears completion after Saturday’s storm
January 13, 2020
President’s Island repairs expected to be completed by midnight
(January 13, 2020—1:30 p.m.) – All but approximately 80 customers of the 38,000 affected by Saturday morning’s storm have been restored. The majority of those customers are impacted by outages on President&rs
Crews working to restore smaller, more localized outages
January 12, 2020
Ninety-six percent of customers restored after 30 hours
(January 12, 2020—10 a.m.) – More than 36,000 customers (96%) have been restored after high winds and lightning moved through Memphis and Shelby County early Saturday morning causing 38,000 to lose power. Crews will focus
Crews restore power to 29,000 after early morning storms
January 11, 2020
Full restoration expected Monday at midnight
(January 11, 2020—5 p.m.) – More than 28,000 customers in Memphis and Shelby County have been restored after high winds and lightning moved through early Saturday morning causing 38,000 to lose power.
Damage is widespread across t
Early morning storms impact more than 38,000 customers
January 11, 2020
Crews are assessing damage and making repairs to major circuits
(January 11, 2020—10:30 a.m.) – More than 38,000 customers in Memphis and Shelby County were impacted by outages as a result of high winds and lightning that moved through early Saturday morning. Damage is wide
MLGW Prepares for Severe Weather
January 10, 2020
Memphis Light, Gas and Water has been actively monitoring the weather and preparing for possible outages. MLGW has requested additional trouble shooters and standby personnel, including 30 tree trimming crews. The main threat is forecasted for late Friday night and Saturday morning as a line of pot
MLGW hosts “Power of Warmth” expo
January 10, 2020
Memphis Light, Gas and Water Division, in partnership with Neighborhood Christian Centers, is hosting a Senior Services Expo Wednesday, January 15, 2020 from 9 a.m. – noon at Neighborhood Christian Centers, 785 Jackson Ave.
Customers can get information about healthcare and prescription as
MLGW to read meters Saturday, January 11
January 6, 2020
In an effort to better serve our customers and prevent them from being billed for 35 or more days of service, it is sometimes necessary for MLGW to read meters on Saturdays. This Saturday, January 11, 2020, MLGW will read customer meters.
MLGW is the largest three-service public po
MLGW Board Meeting (Jan. 8)
January 6, 2020
Memphis Light, Gas and Water is governed by a seven-member Board of Commissioners who are appointed by the Mayor of the City of Memphis. Public Board of Commissioners Meetings are held at 8:30 a.m., the first and third Wednesday of each month (unless otherwise noted), at MLGW Administrati
MLGW’s January Community Events Calendar
January 2, 2020
Memphis Light, Gas and Water employees will participate in the following community events this month:
January 10, 17, 24, 31, 12 p.m. to 1 p.m.
Feeding the Homeless
MLGW Admin. Building to Court Square
MLGW employees will walk down Main Street to Court Square and back handing out sandwiches t
Memphis, TN 38103