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MLGW News Release
 
Billing cycle adjustments to improve MLGW efficiency
February 28, 2020
MLGW has begun a Shelby County-wide reorganization of customer meter reading routes and billing cycles. The purpose of the project is to allow MLGW to more effectively serve customers as meter reading routes are consolidated and streamlined. However, customers should check their billing due dates each month as it could change month-to-month. The due date changes will be phased in gradually to avoid lengthy customer billing cycles.

Customers on the Net Due Date (extended due date) program will remain on this program until they are moved into their final cycle. At that point, their accounts will be reviewed to see if they need to remain on the Net Due Date program.

If customers have questions, they should call 544-6549.

 

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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