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MLGW News Release
 
Scam calls target MLGW customers
February 14, 2019
Memphis Light, Gas and Water has received reports of two types of scam phone calls to customers. One customer reports a scammer telling them to dial an 800 number to make payment or they would be disconnected. Upon calling the toll-free number, the customer got an automated message stating they had reached MLGW.  

Another MLGW customer reports a caller instructing her to go to a dollar store, add money to a debit card and call back for more instructions.

While MLGW mails cut-off notices to customers and uses auto-dialers alerting them that payment must be made by a certain date to avoid cutoff, MLGW service representatives do not personally call customers to request payment.

If you get such a call, you are urged to do the following:
  • Hang up the phone.
  • Never give out personal financial information over the phone.
  • Call the MLGW Customer Care Center at 901-544-6549 if you have any concerns.
  • Report it to your local police station if you have been scammed.
  • Go to any of the five MLGW community business offices and speak with a credit counselor if you have problems paying your utility bill.
 

MLGW is the largest three-service public power utility in the nation, serving more than 431,000 customers in Memphis and Shelby County.

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