Effective immediately, Memphis Light, Gas and Water will waive late fees on any bills issued today and going forward until further notice.

MLGW has a history of working with our customers when they need us most. That commitment continues during the current COVID-19 outbreak.

Customers are encouraged to make payments if able. To receive more COVID-19 related updates, please visit mlgw.com/covid-19.

COVID-19 FAQs

• Are MLGW offices open?

Memphis Light, Gas and Water has restricted access to its Community Office for the safety of customers and employees. Drive-thru windows will remain open for payments by cash, check, and money orders only. Customers using drive-thru services are encouraged to bring their bill with them to make processing payments faster. NO cash payments can be put in drop boxes – only checks and money orders.
 

• Will my services be disconnected if I can’t pay my bill?

Under MLGW’s Pandemic Plan all disconnects are suspended until further notice. However, please note that bills will accrue. Customers are encouraged to make payments if able.