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MLGW News Release
 
Disconnects Will Resume Monday, August 3
June 19, 2020
On March 13, Memphis Light, Gas and Water implemented its Pandemic Plan. To better serve our customers, the plan included the suspension of disconnections for all customers until further notice. During this time, while services were not disconnected, bills continued to accrue and we encouraged customers to make payments if possible. 

As our community begins to reopen, MLGW must now resume our normal policies, as many utilities across the country have done.  Customer disconnects will resume Monday, August 3. Customers who may have been unable to pay their bills in full have approximately six weeks to get caught up on their utility bills without any late fees. However, late fees for payments made after the bill due date will also resume August 3. 

To assist customers during these challenging times, MLGW is offering expanded payment plans including the ability to repay past due amounts over a 12-month period. As always, customers should call us at 544-6549 if they need assistance. Customers may also request payment arrangements in My Account and through our web chat. A list of all of our assistance programs can be found here: http://www.mlgw.com/residential/assistanceprograms. 

Community offices are still closed at this time, though customers may pay their bill in the drive-thru lines or in the payment drop-boxes. 

 Community Resources Offering Utility Assistance 

The Department of Human Services Emergency Cash Assistance program provides two monthly cash payments to families that were employed as of March 11, 2020 and have lost a job or lost at least 50% of their earned income due to the COVID-19 emergency. Applications for emergency cash assistance will be accepted through June 30, 2020. https://tdhs.service-now.com/relief?id=relief_registration 

Shelby County’s Community Services Agency (CSA) distributes funds available through the Low Income Home Energy Assistance Program (LiHEAP). The CSA provides emergency and non-emergency assistance. For information and to apply visit: https://www.shelbycountycsa.org/services/energy-assistance.