We want to hear your positive and negative feedback so we can be the best utility for our customers.
- Please select the GENERAL FEEDBACK option in the "Purpose" field below to tell us how we are doing in serving you.
- Please select the BILLING FEEDBACK option in the "Purpose" field below for billing-related questions only.
If your billing inquiry requires an answer within 3 business days, please do not use this form. Call MLGW Customer Care Billing & Payment at (901) 544-6549.
Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.
To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.
If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here
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