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(901) 528-4465
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We want to hear your positive and negative feedback so we can be the best utility for our customers.
  • Please select the GENERAL FEEDBACK option in the "Purpose" field below to tell us how we are doing in serving you.
  • Please select the BILLING FEEDBACK option in the "Purpose" field below for billing-related questions only.
If your billing inquiry requires an answer within 3 business days, please do not use this form. Call MLGW Customer Care Billing & Payment at (901) 544-6549.

Please do not use these forms for reporting Emergencies such as gas leaks, downed electrical lines, burst water pipes or unsafe street barricades. Call the MLGW Emergency Hotline (901) 528-4465.

To report an outage, dial the Outage Hotline at (901) 544-6500. Please have your 16-digit account number or phone number associated with the MLGW account on hand when you call.

If you have a dispute about your utility account, please review our Dispute Resolution Process by clicking here .

 
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Residential
Account, Billing, Payment Arrangements
(901) 544-6549

Start/Stop/Transfer, Trouble/Maintenance
(901) 544-6549

MLGW Live Web Chat
 
Commercial/Builders
New construction, report problems
(901) 528-4270

Email:
crc@mlgw.org
 
Quick Links
Report an Outage
(901) 544-6500

Report a Street Light Outage

Billing
Locations (click on location for map)
Main Office
245 South Main Street

North Community Office
2424 Summer Avenue
South Community Office
2935 Lamar Avenue

Whitehaven Community Office
1111 East Shelby Drive