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MLGW News Release
 
MLGW urges customers to beware of scammers
July 28, 2017

Memphis Light, Gas and Water Division would like customers to be aware of the latest warning issued by the Better Business Bureau (BBB). Rising temperatures often result in rising utility costs. Scammers use this opportunity to tempt consumers with the promise of lower utility payments.

How the Scam Works:

Customers get a call from someone claiming to represent MLGW. This "representative" says that they are part of a program to help homeowners lower their energy bills. The details vary; this "program" may involve registering for tax credits, enrolling in an alternative energy program, or signing up with a competitive energy supplier.

In some cases, con artists want to enroll customers in a non-existent program or sign them up for tax credits, which can require sharing personal information such as Social Security numbers, opening them up to the risk of identity theft. In other versions, the "program" involves paying upfront for future energy savings that never materialize.

Customers should also be wary of social media postings that do not come directly from MLGW.

Tips to avoid an energy bill scam:

1. Verify the program before enrolling. Before signing up, confirm that you are dealing with a representative of a real program. Call MLGW at 544-6549 or check mlgw.com.

2. Check out BBB Tips: Many scams use similar techniques. Visit bbb.org/utilityscam/ and bbb.org/grantscam/ for more advice.