To ensure gas appliance safety, MLGW offers Pilot Safety Inspections through February 28, 2018. Customers are encouraged to begin scheduling appointments on August 7. Inspection appointments between September 2 and September 30 are free. After September 30, inspections incur a $55 fee which covers up to three gas heating appliances. Each additional appliance will be an extra $16. The service is free to physically challenged customers and seniors (60 years and older).
To schedule an appointment, customers can call 820-7878 to choose a convenient date and time. MLGW’s Interactive Voice Response (IVR) system can also be used to schedule appointments with the customer’s 16-digit account number.
Appointments can be scheduled for a Tuesday, Wednesday, Thursday or Saturday at one of the following time slots:
- 8 a.m. – noon
- noon – 4 p.m.
- 4 p.m. – 8 p.m.
Saturday appointments are either 8 a.m. – noon or noon – 4 p.m.