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MLGW News Release
 
MLGW Launches Web Chat Feature
August 8, 2011
MLGW has launched a Web Chat feature for residential customers on its website at www.mlgw.com. Web Chat, the latest interactive customer service option, is accessible via MLGW's homepage, starting today.

MLGW Web Chat has been in the pilot stage since January 2011 and more than 100,000 My Account customers have had access via a link in their electronic bills. Today's launch opens MLGW Web Chat for all residential customers from 9 a.m.to 5 p.m.Monday through Friday.

For customers who find it more convenient to type than talk, MLGW Web Chat provides a full range of service options, including payment arrangements.

However, outage reporting should still be reported at 544-6500 and emergency calls for situations such as gas leaks and downed power lines should still be reported at 528-4465.

MLGW Web Chat is the utility’s latest customer service offering for residential customers. Customers can also interact with MLGW on Twitter (@mlgw) and Facebook (mlgw1). In addition, MLGW's online MyAccount feature provides detailed information about utility usage. As always, customers can send questions and feedback to mlgwcustomercare@mlgw.org.

MLGW Web Chat will be available in Spanish in the near future. An MLGW Web Chat for commercial customers will be offered at a later date.