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MLGW News Release
Restoration update: June 19, 10 a.m.
June 19, 2009
(June 19, 2009) - As MLGW winds down its restoration process from the June 12 storm, about 1,200 MLGW customers remain without power. MLGW and contract crews continue to work around the clock to restore power to the remaining customers.

"All of our resources are devoted to bringing power back to these remaining customers," said MLGW President and CEO Jerry Collins, Jr. "We have come a long way since Friday, and we have restored power to nearly one third of the entire MLGW customer base, but we won't rest until the job is complete."

Since the devastating storm hit Memphis and Shelby County last Friday, MLGW has restored power to approximately 138,700 customers. Hundreds of MLGW employees and contractors have been on the streets working 24-hours a day, in 16-hour shifts, to restore power.

Customers still without power are encouraged to call the MLGW Outage Hotline at 544-6500 to ensure that MLGW has the outage logged in its system. Sometimes, individual outages are not evident until circuit, fuse or transformer repairs are completed first. To report an outage, customers will need to have their account number or the phone number associated with their account.

Over 10,000 customers who attempted to report an electrical outage through the MLGW Outage Hotline entered an unrecognizable phone number or their telephone caller I.D. was not recognized. If you were one of those customers, please call MLGW at 544-MLGW (6549) and update your telephone number. Also, whenever telephone numbers change at physical addresses, please call 544-6549 and update your telephone number

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. –

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.