Clear Sky
Current Memphis Weather
MLGW Home Page
Connect with us on Twitter Connect with us on Facebook Read our most recent blog Watch us on YouTube Connect with us on Instagram
| | | | | | |
Back to Home Page
News... / 
MLGW News Release
MLGW Warns Commercial Customers of Spoofing Telephone Payment Scam
July 30, 2018

MLGW is warning customers about a new telephone payment scam involving caller ID spoofing and MoneyPak cards. Crooks threaten to turn off utility service, telling small business owners and individuals to purchase a MoneyPak card and to call 888-458-8819 to make an immediate payment. Calling that number, the recording sounds legitimate, but it’s a scam.

With advances in technology, scammers are becoming craftier. Customers are encouraged to stay vigilant. If something doesn’t sound right, it probably isn’t. 

Here are a few tips to remember:

  • MLGW representatives do not personally call customers requesting payment. 
  • MLGW does mail cut-off notices to customers and uses auto-dialers alerting them that a payment must be made by a certain date to avoid cut-off. 
  • MLGW representatives won’t tell you to purchase a prepaid or gift card to pay your bill.
  • When in doubt, check or call MLGW’s Customer Care Center at (901) 544-6549 to verify payment options or account status.
  • If you believe you have been targeted or victimized, immediately report it to the Memphis Police Department at (901) 545-2677.

MLGW is the largest three-service public power utility in the nation, serving more than 421,000 customers in Memphis and Shelby County.