Memphis Light, Gas and Water is reopening four of its Community Offices to walk-in customers starting Monday, October 3.
Downtown, Lamar, Whitehaven and Millington community offices are reopening. Only the Summer office will remain closed. The locations and hours are as follows:
- Downtown – 245 S. Main 8:30 a.m. – 5 p.m. Monday-Thursday and 6 p.m. Fridays
- Lamar – 2935 Lamar Ave. 8:30 a.m. – 5 p.m. Monday-Thursday and 6 p.m. Fridays
- Whitehaven – 1111 E. Shelby Dr. 8:30 a.m. – 5 p.m. Monday-Thursday and 6 p.m. Fridays
- Millington – 5141 Navy Rd. 8 a.m. – 4:30 p.m. Monday-Friday
MLGW is also rolling out a new online appointment reservation system for those seeing a credit counselor. The system will be like making an appointment to your doctor’s office or beauty shop. It will offer you flexibility that is convenient for your schedule.
Customers can go online at mlgw.com/appt or download the QLESS app to see a credit counselor in person. The new system will go live Monday. Counselors can help with payment arrangements, billing questions, deferred payment plans, PrePay and other services.
For payments, customers can come inside one of the reopened offices without using the online appointment system. As with any reopening, MLGW is asking customers to please be patient.
MLGW is the largest three-service public power utility in the nation, serving more than 440,000 customers in Memphis and Shelby County.