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MLGW News Release
MLGW Again Warns Customers About Scammer Calls: Telephone Scammers Posing as MLGW Representatives
October 28, 2013

Memphis Light, Gas and Water Division has received reports of a scam targeting commercial/business customers over the weekend. Commercial and business customers are receiving false calls about their utility bill. The scammer is instructing customers that MLGW will disconnect their services unless a payment is made using Green Dot money cards. The customer’s caller ID states the call is initiated by MLGW’s Commercial Resource Center with the phone number (901) 528-4270 displayed on the caller ID.

MLGW service representatives do not personally call a customer to request a payment, though MLGW does mail cut-off notices to customers and uses auto-dialers alerting them that a payment needs to be made by a certain date to avoid cut-off. As a precaution, customers should be mindful of the following scam attempts and contact local authorities right away:

MLGW does not accept payments by Green Dot money cards or any form of payments by phone except at MLGW’s pay by phone number at 1-866-315-0277.

MLGW’s Commercial Resource Center is open Monday through Friday, 7:30 a.m.-5 p.m. and is closed on the weekends.

A customer will never receive a call from (901) 528-4270. This line only accepts phone calls from customers to handle customer related business.
Customers who believe they have been targeted or victimized with this or any other scam should immediately contact the Memphis Police Department at (901) 545-2677.

MLGW is the largest three-service public power utility in the nation, serving more than 421,000 customers in Memphis and Shelby County.