MLGW restoration efforts continue today after two waves of severe storms moved through the Mid-South a little after 4 p.m. and 11 p.m. Wednesday. As of 9 a.m., MLGW crews have restored service to 44,000 customers and counting.
In total, 67,842 customers lost power due to this storm, including approximately 24,000 customers who lost power in the second wave of storms. MLGW is estimating that all outages caused by these storms will be restored by Sunday midnight, assuming there are no additional storms.
Many outages are due to fallen tree limbs on power lines, taking down poles. These storms caused more damage than storms that moved through Shelby County on July 14. MLGW has called in 21 outside crews to assist in restoration efforts. Two of the 21 have arrived from as close as Jackson, TN and as far away as East Tennessee and Kentucky.
Customers who are without power should call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.
Important MLGW contact information for customers:
- Outage Reporting: 544-6500
- Emergency: 528-4465
- Customer Care Center: 820-7878