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MLGW News Release
Restoration update: June 17, 10 a.m.
June 17, 2009
(June 17, 2009) - As of 10 a.m. on Wednesday, about 12,000 MLGW customers remain without power. Since Friday, MLGW has restored power to almost 130,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 16-hour shifts, to restore power.

MLGW is now asking customers who are still without power to call the MLGW Outage Hotline at 544-6500 to make sure their outage is logged in the system. To report an outage, customers will need to have their account number or the phone number that's associated with their account.

MLGW is also providing constant updates on and on MLGW's Twitter page at, where customers can interact live with an MLGW representative. In addition, you can also communicate with MLGW on Facebook and MLGW's blog "Bird on a Wire". Both can be found through MLGW's web site.

To report an emergency such as downed wires or gas leaks, please call 528-4465. This number should be treated like 911 and only used for these types of emergencies.

If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, never in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer’s wiring connects to MLGW’s electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. –

MLGW has received reports that a man claiming to be an MLGW employee has been asking for money to restore power to homes in the Crump area. The man is not in MLGW uniform and does not have a valid MLGW ID. MLGW employees do not ask customers for payment when restoring service or performing any MLGW duties in the field. MLGW employees will always have valid MLGW identification. Always ask to see an employee's ID.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.