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MLGW News Release
MLGW restoration update: June 15, 12:30 p.m.
June 15, 2009
(June 15, 2009) - As of 12:30 p.m. on Monday, about 35,000 MLGW customers remain without power. Since Friday, MLGW has restored power to nearly 100,000 customers. MLGW crews will continue restoration efforts today after Sunday morning storms added about 10,000 outages to MLGW's total.

At this time, more than 800 MLGW employees and contractors are on the streets working to restore power. Crews are working 24 hours a day, in 16-hour shifts. There are currently 88 electric crews, 50 tree trimming crews and the Customer Care Center has been open 24 hours a day, and will remain open tonight. The focus remains on restoring power to critical care facilities, areas that pose a safety issue and circuits that represent the largest amount of customers.

Emergency Line:
Customers need to treat MLGW's Emergency Line (528-4465) the same as they would 911. That number is only used to report life threatening utility emergencies such as wires down or gas leaks. MLGW is providing updates on, or follow us on Twitter at

Once you have reported your electrical outage to or left a callback number on the Outage Hotline (544-6500), please do not call and report it through 528-4465, 544-6549 or 820-7878. Redundant reporting does not expedite service restoration.

Generator Safety:
If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, not in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGWs electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. -

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.