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MLGW News Release
 
MLGW Activates Special Reconnect Program for Residential Customers
July 13, 2015

With the heat index expected to exceed 100 degrees over the next six days, Memphis Light, Gas and Water Division is activating its Special Reconnect Program for residential customers, starting Tuesday, July 14. Residential customers, who are currently without one or more utility services, can pay $250 plus the appropriate reconnect fee toward their outstanding balance to re-establish utility service.

“For customers with one or more disconnected utility services, the Special Reconnect Program is a way to not only restore utility service and help them manage their bill at a time when services are needed to cope with the heat,” said MLGW President and CEO Jerry R. Collins Jr.

Residential customers applying for the Special Reconnect Program are required to complete a Hazardous Weather Agreement and enter into a deferred payment plan for their remaining outstanding balances that can range from five to nine months depending on the balance.

Eligible customers need to bring two forms of identification and payment to one of MLGW’s five community centers: 245 South Main Street, 2935 Lamar Avenue, 1111 East Shelby Drive, 2424 Summer Avenue or, in Millington, 5131 Navy Road.

Community Offices will remain open until 7 p.m., Monday through Friday, to process Special Reconnects.

The Special Reconnect Program is separate from MLGW’s weather-related moratorium policy, which is in effect whenever these conditions exist: (a) the forecast heat index will be 100 degrees Fahrenheit or above at any time during a 24-hour period; or (b) the forecast heat index will be 95 degrees Fahrenheit or above at any time in a 24-hour period for customers 60 years of ago or older, physically challenged, or customers certified as life-support dependent.