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MLGW News Release
MLGW Encourages Pilot Light Safety: Customers urged to call to ensure safety of gas appliances
November 13, 2014

Memphis Light, Gas and Water Division offers Pilot Light Safety Inspections to ensure safety of gas appliances through February 28, 2015.

The inspection service is free to physically challenged customers or seniors (60 years and older); for others, the cost is $55 for the inspection and lighting of three appliances. Each additional appliance over three is an additional $17 fee. After December 31, the service is free for all customers.

To schedule an appointment, customers can call (901) 820-7878 to choose a date and time convenient for them. MLGW’s Interactive Voice Response system (IVR) can also be used to schedule an appointment; customers will need their 16-digit account number when using this system.

Appointments can be scheduled for a Tuesday, Wednesday, Thursday or Saturday for one of the following time slots:

  • 8 a.m.– noon
  • noon – 4 p.m.
  • 4 p.m.– 8 p.m.
  • Saturday appointments are either 8 a.m.– noon or noon– 4 p.m.