MLGW will begin a planned, temporary shut-down of its Mallory Water Pumping Station on Oct. 3. This temporary shutdown, expected to last until April 30, 2017, is required to perform necessary maintenance and will ultimately result in a more reliable water system.
Mallory Pumping Station serves customers in the downtown and midtown areas as well as north of downtown. The approximate north/south boundaries for this service area are Delano Ave./James Road and MLK Jr. Ave./Lamar Ave., respectively. Approximate east/west boundaries will be Hollywood Street and the Mississippi River.
Customers in and around the Mallory Water Pumping Station service area may experience some slight discoloration in their water during this time. This temporary issue is expected as the surrounding water treatment plants in the city begin to serve these customers water.
Customers who notice water discoloration should flush their pipes by opening the faucet farthest from their water meter until the water becomes clear. Discoloration is caused by sediment in the service lines; water remains safe to use and consume.
This planned shutdown was intentionally timed during MLGW's off-peak water demand season in order to minimize disruptions to customers. However, customers could experience some low water pressure issues, particularly in the spring of 2017.
Residential customers experiencing prolonged discoloration of their water or low pressure issues are advised to contact the MLGW Customer Care Center at 901-820-7878 to report these issues. MLGW's Customer Care Center is open 7 a.m. to 7 p.m., Monday through Friday.
The MLGW Business Solutions Center is available to serve commercial and industrial customers. The MLGW Business Solutions Center can be contacted at 901-528-4270 from 8 a.m. to 4:30 p.m., Monday through Friday.
As always, MLGW remains dedicated to providing reliable, high-quality water service to its customers.
MLGW is the largest three-service public power utility in the nation, serving more than 421,000 customers in Memphis and Shelby County.