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MLGW News Release
 
Scammers target MLGW customers
October 27, 2020
Latest scam involves meter replacement

Memphis Light, Gas and Water Division asks customers to be on alert for scam callers threatening to disconnect service unless immediate payment is made. A technology called “spoofing” makes it look like calls are coming from MLGW, but they are not. Customers who receive these types of calls are urged to hang up on the criminal. 

The latest scam threatens the customer with disconnection if a payment for a new meter is not made within seven days. MLGW does not charge customers to replace faulty meters.

As a reminder, MLGW operators will never personally call customers threatening disconnection, asking the customer to purchase a pre-paid debit card or telling the customer to call back with payment. Customers who are unsure of their balance can access their MLGW “My Account” any time to check on what’s due; they can also speak to a Customer Care Agent at 544-6549. 

For more information, see mlgw.com/scamalerts.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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