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MLGW News Release
 
MLGW crews find additional damage during restoration efforts 
October 23, 2019
Fewer than 3,000 MLGW Customers Remain Without Power 
 
(October 23, 2019, 12 p.m.) – Approximately 2,675 customers in Memphis and Shelby County remain without power after severe storms and an EF-1 tornado Monday morning. 

The tornado hit near one of Memphis Light, Gas and Water’s electrical substations. Damage to the substation’s complex infrastructure complicates restoration efforts. 

MLGW’s Electrical Distribution Crews continue to find additional damage in the Parkway Village area. Several locations have line damage in the rear-part of the property which makes repair work more time consuming.

Seven additional outside crews joined MLGW personnel in the field this morning to help with restoration efforts bringing the total number to 26 contract crews. 

Large trees uprooted by the storm, limbs and branches must all be cleared from power lines before crews can begin repairs. MLGW crews remove enough tree limbs, trunks and branches to allow them to work safely, however, they do not cut up or haul away downed trees. 

Customers are reminded that damage to meter centers affixed to their premises must be repaired by qualified electricians prior to power being restored.

MLGW crews will work quickly, safely and around the clock to restore services. 

Important MLGW contact information for customers: 
•  Outage Reporting: 544-6500
•  Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
•  Customer Care Center: 544-6549
•  Online Outage Center: mlgw.com/home/outage center

Damaged Weatherheads
Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here.