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MLGW News Release
Eighty-five percent of customers impacted have been restored
October 22, 2019
6,500 MLGW Customers Remain Without Power

(October 22, 2019, 12 p.m.) – Approximately 6,500 customers in Memphis and Shelby County still remain without power due to severe storms that began early Monday morning. Some areas of Memphis experienced an EF-1 tornado.

Close to 600 field personnel are actively working in addition to hundreds of back office employees to restore services.

Crews will continue to focus on restoring power to schools and heavily impacted areas. The utility reminds customers that work will be more tedious as we continue to assess widespread outage locations throughout Shelby County.

Extensive damage remains and the utility must make repairs before power can be restored. Repairs include resetting damaged poles, restringing fallen and torn wires and cutting and removing trees. Customers are also reminded that damage to meter centers affixed to their premises must be repaired by qualified electricians prior to power being restored.

MLGW crews will work quickly, safely and around the clock to restore services.

Important MLGW contact information for customers:

• Outage Reporting: 544-6500

• Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)

• Customer Care Center: 544-6549

• Online Outage Center:

-Continued Damaged:


Customers who have damage to their weatherheads are responsible for having the weatherhead replaced or repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore power. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. An example of a weatherhead can be found here.