MLGW launched its new outage text alert system early this week. The outage text alert feature is designed to keep customers informed via text messaging when an outage occurs at a residence or business.
When an outage occurs customers will be automatically notified via text. A final text message will be sent confirming power restoration. Customers will also be able to reply STAT to obtain a status update for their outage or report if the power has not been restored. Initial outages cannot be reported through the outage text alert system yet. In the near future, customers will be able to report outages via text.
This new feature will allow customers to receive instant updates sent to their mobile devices without using the MLGW app or checking the MLGW outage webpage.
To receive text alerts, customers must have an existing MyAccount setup. Instructions on how to enroll in the outage text alert system can be found on our website at mlgw.com/outagecenter.
In addition to text outage alerts, customers will also still be able to receive outage updates using our traditional methods of communication including, MyAccount, mlgw.com, the MLGW app and the outage hotline number.
This new feature provides useful and engaging ways to keep MLGW customers informed and connected.
MLGW is the largest three-service public power utility in the nation, serving more than 437,000 customers in Memphis and Shelby County.