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New MLGW bill payment system offers free transactions and adds Visa and MasterCard
April 27, 2010
(April 26, 2010) - On May 1, MLGW will introduce a new My Account electronic bill payment service that will give residential customers additional payment options. In addition, there will be no more transaction fees to the customer for these types of payments.
Payment methods for residential customers will include bank checking or savings account, Visa and MasterCard credit or debit card, Discover card, and ATM debit card (those showing the Star, Pulse or NYCE logos). Non-residential customers will only be able to pay electronically using a bank account.
MLGW's 151,000 existing My Account users will retain their current UserID, but will receive a new password during the transition. For these customers, MLGW will send two e-mails this week that contain the UserID and password for login effective May 1. Customers who previously used the one-time payment system now must register and log in to My Account to make an electronic payment. With the new system, customers will be able to make one-time payments or set up recurring payments. Payments can be scheduled to pay any day up to the bill due date. Payments scheduled for any day other than the current date will be noted on customer accounts by 8 a.m. on the pay date selected.
A 12-month bill history will also be available via the new system for customers who opt to enroll in paperless eBilling. Customers who continue to receive a printed bill will only be able to view their current bill online.
"These changes are of great benefit to the customer," said MLGW President and CEO Jerry Collins Jr. "Not only can customers now pay using Visa and MasterCard, there are no more transaction fees and the easy navigation make the My Account experience very user-friendly. We listened to what our customers were saying, and we thank them for providing us the building blocks for this new system."
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. A January 2010 survey showed that MLGW has the fifth lowest electric rates in the nation.
Payment methods for residential customers will include bank checking or savings account, Visa and MasterCard credit or debit card, Discover card, and ATM debit card (those showing the Star, Pulse or NYCE logos). Non-residential customers will only be able to pay electronically using a bank account.
MLGW's 151,000 existing My Account users will retain their current UserID, but will receive a new password during the transition. For these customers, MLGW will send two e-mails this week that contain the UserID and password for login effective May 1. Customers who previously used the one-time payment system now must register and log in to My Account to make an electronic payment. With the new system, customers will be able to make one-time payments or set up recurring payments. Payments can be scheduled to pay any day up to the bill due date. Payments scheduled for any day other than the current date will be noted on customer accounts by 8 a.m. on the pay date selected.
A 12-month bill history will also be available via the new system for customers who opt to enroll in paperless eBilling. Customers who continue to receive a printed bill will only be able to view their current bill online.
"These changes are of great benefit to the customer," said MLGW President and CEO Jerry Collins Jr. "Not only can customers now pay using Visa and MasterCard, there are no more transaction fees and the easy navigation make the My Account experience very user-friendly. We listened to what our customers were saying, and we thank them for providing us the building blocks for this new system."
MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County. A January 2010 survey showed that MLGW has the fifth lowest electric rates in the nation.
Memphis, TN 38103