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MLGW News Release
MLGW Extends Customer Care Center Hours
March 12, 2021

The CCC will be open from 8 a.m. to 8 p.m. weekdays until Friday, March 19

Memphis Light, Gas and Water will keep their Customer Care Center open until 8 p.m. through next week, Friday March 19. MLGW is experiencing extremely high call volumes following the resumption of disconnects.

Wait times are averaging 20 minutes or longer. Customers who do not want to wait, may be able to conduct their business using our online tools.


Several types of requests can be handled online:

1. Request payment arrangements through My Account at (If you are not registered for My Account, it is fast and easy. You’ll need a recent MLGW bill to enter your 16-digit account number and six-digit My Account Access Code found in the blue column on the front page of your bill.)

2. View bills, pay bills and verify whether a payment has posted through My Account.

3. Request to start, stop or transfer utility services through our secure webforms at (Select Residential or Commercial, then select Request Service.)


We ask for continued patience as we work to serve all of our customers.