(June 16, 2016, 9 a.m.) –Close to 54,000 MLGW customers were affected by power outages caused by a storm system that moved through Shelby County about 7:40 p.m. on Wednesday.
11,353 customers remain without power. Restoration of services for these customers will be more time consuming due to the fact that these are smaller outages with severe damage. MLGW predicts full restoration of services to be complete by Saturday. Out of town crews will assist with restoration efforts.
Crews are working back to back shifts until all customers are restored.
MLGW is asking customers who are still without power to please call the MLGW Outage Hotline at 544-6500. To report an outage, customers will need to have their account number or the phone number that's associated with their account.
MLGW urges any customer without service to find a cool location as the heat index is expected to be between 105 -110 degrees today.
When temperatures climb above 90 degrees Fahrenheit, take precautions by spending as much time as possible inside with the air conditioning, such as a shopping mall, library, senior center or movie theatre. Fans cannot provide enough cooling if the temperature is 90 degrees or above. Additionally, customers are encouraged to check on family, friends and neighbors.
The City of Memphis has opened an After Hours Cooling Center at the Pipkin Building, 940 Early Maxwell. The center will be open today from 6 p.m.-7 a.m.
Important MLGW contact information for customers:
• Outage Reporting: 544-6500
• Emergency: 528-4465 (This number should be treated like 911. Gas leaks, electrical lines down.)
• Customer Care Center: 820-7878