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MLGW News Release
Restoration update: June 16, 4:30 p.m. and MLGW I.D. reminder
June 16, 2009
(June 16, 2009) - As of 4:30 p.m. on Tuesday, about 18,000 MLGW customers remain without power. Since Friday's storm, MLGW has restored power to more than 120,000 customers. More than 800 MLGW employees and contractors are on the streets working 24-hours a day, in 16-hour shifts, to restore power.

"Our employees have been working around-the-clock to get everyone's power back on in the fastest and safest way possible. Every single MLGW customer is a priority for us, and every employee will continue their dedicated effort until every home has their power back on," said President and CEO Jerry Collins.

MLGW is also providing constant updates on and on MLGW's Twitter page at, where customers can interact live with an MLGW representative.

Customers are reminded to treat MLGW's Emergency Line (528-4465) the same as they would 911. That number is only used to report life threatening utility emergencies such as wires down or gas leaks. To report electric outages, please call the MLGW Outage Hotline (544-6500).

If customers are using a generator, it must be properly ventilated for customer safety. Place generators outside, never in an enclosed area. It is not safe to place generators inside a garage, even if the garage door is left cracked or open.

Some customers may have damage to their weatherheads. The weatherhead is usually located above the roofline or attached to the gable or side of the house where the customer's wiring connects to MLGW's electric lines. The weatherhead is the homeowner's property and therefore is not maintained by MLGW. If it is damaged, a customer must have it repaired by a licensed electrician and inspected by Code Enforcement before MLGW can restore your power. –

In addition to restoration efforts, MLGW received reports that a man claiming to be an MLGW employee has been asking for money to restore power to homes in the Crump area. The man is not in MLGW uniform and does not have a valid MLGW ID. MLGW employees do not ask customers for payment when restoring service or performing any MLGW duties in the field. MLGW employees will always have valid MLGW identification. Always ask to see an employee's ID.

MLGW is the largest three-service public power utility in the nation, serving more than 420,000 customers in Memphis and Shelby County.