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MLGW News Release
MLGW Begins Restoration Process Following Monday Afternoon Storm
June 13, 2011
(June 13, 2011) - MLGW workers are responding to the strong storm that hit Shelby County this afternoon. About 40,000 customers are currently without power. Widespread outages have been reported across the county, with high winds causing heavy damage to trees and power lines.

Customers are reminded to report any downed power lines at MLGW’s emergency hotline at 528-4465. Outages should be reported at 544-6500. MLGW’s Customer Care Center (544-6549) will remain open overnight to assist customers.

MLGW urges customers to be aware of their surroundings as they examine damage and clean up their property. Customers should avoid contact with downed power lines. Even if your home or area has experienced a loss of power, the lines could still be energized and deadly.

MLGW first addresses safety issues such as downed power lines, then moves to repair transmission lines and towers that provide power from the Tennessee Valley Authority (TVA) to MLGW substations. The early portion of the restoration process focuses on substations, circuits that represent larger groups of customers, and critical facilities such as water pumping stations, hospitals, and other essential facilities.

Important MLGW numbers for customers:
  • Outage Reporting 544-6500
  • Emergency 528-4465
  • Customer Care Center 544-MLGW (6549)

    MLGW is the largest three-service public power utility in the nation, serving more than 423,000 customers in Memphis and Shelby County.