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MLGW News Release
MLGW Expands Network of Bill Payment Locations
July 31, 2020
Memphis Light, Gas and Water Division customers will be able to pay their bill at over 100 additional locations in Shelby County, thanks to an expansion of authorized MLGW pay agents that now includes Dollar General® and Family Dollar® stores, starting August 3.

To simplify the process, MLGW has added a new service offering, VanillaDirect Pay™ , in the form of a secure and unique barcode that will appear at the bottom and back of the utility bill.

With the bill in hand, a customer can go to a Dollar General or Family Dollar store to pay their utility bill. The sales clerk scans the barcode and the customer is able to pay their bill in full or another amount. A transaction fee of $1.50 will be assessed. Like other authorized pay agents, payments are typically posted on the customer’s account within an hour. 

The addition of the VanillaDirect Pay service comes at a time that MLGW is updating its list of authorized agents. Please check the list of authorized MLGW pay agents at for current information on other locations that remain authorized. The search by zip code function on the site makes it easy to find a convenient location to pay.

For additional information about VanillaDirect Pay, go to VanillaDirect Pay™ is provided by InComm Financial Services, Inc. which is licensed as a Money Transmitter by the New York State Department of Financial Services. NMLS ID # 912772. Terms and conditions apply.

MLGW is the largest three-service public power utility in the nation, serving more than 429,000 customers in Memphis and Shelby County.

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